Claudia A. Pressley

Toledo, OH adwaqh@r.postjobfree.com 419-***-****

Objective

Exceptional leader, reliable and responsible person with more than 20 years working for and operating business establishments. Strong history in customer service along with leadership skills who works well with others, as well as independently. I believe my strong organizational skills, management experience, customer relations/sales experience, and business intelligence; including problem solving, planning and product marketing, will improve sales results; be a positive contribution to the company and enhance the company brand name.

Experience

INDEPENDENT SERVICE PROVIDER

(ISP / State of Ohio Department of Development)

june 2021 - present

I am a self-employed person who directly provides services to people with developmental disabilities.

I am responsible for developing and helping ensure the safety and well being of my client. As he or she is being cared for as we engage in the community.

Running my own business. A responsible for payroll and taxes also able to navigate my calendar as far outings an apppointments for clients.

customer service representative hsn

august 2015- present

●Providing customer service, sales information and assistance to callers.

●Ensuring that all telephone calls are answered promptly while dealing with customer inquiries, requests, orders or complaints.

●Following up with customers while having a professional and courteous manner at all times.

●Identifying and addressing issues or customer complaints while accurately recording details of calls and issues on logging software.

●Essentially receiving up to 300 incoming calls from customers daily. Involved in processing orders, forms and applications

customer service agent universal marketing group

april 2013-november 2013

●Providing customer service, sales information and assistance to callers.

●Ensuring that all telephone calls are answered promptly while dealing with customer inquiries, requests, orders or complaints.

●Following up with customers while having a professional and courteous manner at all times.

●Identifying and addressing issues or customer complaints while accurately recording details of calls and issues on logging software.

●Essentially receiving up to 300 incoming calls from customers daily. Involved in processing orders, forms and applications.

Chief executive officer Aunt Minnie’s Food, Inc.

march 2000- december 2013

●Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission.

●Developing high quality business strategies and plans ensuring their alignment with short-term and long-term objectives.

●Leading and motivating subordinates to advance employee engagement to develop a high performing managerial team.

●Overseeing all production of frozen food entrees to grocery stores nationwide.

owner/operator sebree’s restaurant

november 1995- august 2000

●Coordinating staff and administering payroll.

●Observing the preparation and serving of food.

●Maintaining staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.

●Maintaining inventories and adhering to food safety regulations, allocating resources, and ensuring customer satisfaction.

Education

Heron’s beauty college, toledo, ohio

certified nail technician

Owned independent master nail business from 1982-1995.

devilbiss high school, toledo, ohio

high school diploma

Majored in Business and Theatre. Graduated in 1977.

Skills & Abilities

Professional skills in management, excellent customer service, employee training, factory production and restaurant operations. Proficient in POS Software, Email Software, Microsoft Outlook, Microsoft Office, Microsoft Excel, Microsoft Publisher and Word Processor.

References

To be furnished upon request.

Contact this candidate