Customer Service Business Assistant
Resume:
Trena Owens
Clarksville, TN ****3
adwapf@r.postjobfree.com
OBJECTIVE
To obtain a challenging position where I can apply my diverse skills while contributing to the success of a great organization.
QUALIFICATION HIGHLIGHTS
* Twenty plus years of diverse administrative experience
* Superior organizational skills
* Excellent customer service and interpersonal skills
* Dependable
* Self Motivated
* Superior written and verbal communication skills
* Ability to handle confidential information
* Working knowledge of Microsoft Office including; Word, Excel and PowerPoint
* Ability to effectively interact with all levels of management, staff, and patients within the organization as a team player with strict confidentiality.
EDUCATION
* 1981 Graduate of Elkton High School, 110 James Street, Elkton, MD 21921
* Harford and Cecil Community Colleges - completed various business and medical terminology courses
WORK EXPERIENCE
CVS/Aetna - 151 Farmington Avenue, Harfort, CT 06156
Non-US insurance medical claim processor February 10, 2022 - present
* Process all non-US medical claims, prescriptions, hospital, vision, surgeries and therapies
Christiana Care Union Hospital - 106 Bow Street, Elkton, MD 21921
Same Day Surgery Business Assistant - November 6, 1998 – October 15, 2021
* Greet patients upon arrival, while providing excellent customer service.
* Answer telephone using proper phone etiquette and direct calls accordingly.
* Register patient verifying demographics, insurance, and photo identification.
* Schedule Same Day Surgery appointments with physician offices.
* Verify patient orders and prepare charts.
* Cover other staff in the OR Suite as needed.
MBNA America Corporation - Ogletown Road, Newark DE 19713
BICS - Billing Inquiry Customer Service (disputes)
* 2 years of customer service billing disputes
* Provide state and federal dispute process on problem charges
* Handle mail correspondence and maintain office equipment as well as file, fax and copy correspondence.
* Handle time sensitive and confidential materials daily.
REFERENCES
* Stephanie Ragan, Lead Business Assistant
* Michael Price, Director of Surgical Services
* Sandy Frederick, Perioperative practice coordinator, RN
adwapf@r.postjobfree.com
Contact this candidate