Shanice Farrell

Jacksonville, FL *****

adwapc@r.postjobfree.com

+1-904-***-****

Seeking long term opportunity in a diverse company where my superior organization and communication skills can add value in the health Industry to help increase efficiency and productivity within the company.

Work Experience

Customer Service/Claims

Medical Direct Solutions - Jacksonville, FL

November 2022 to Present

· Assist Customers in getting medical bills paid via insurance or worker’s comp

· Assist Providers in getting paid from patients

· Assist insurance in getting paid from patients

Customer Service Representative

Dialog Direct - Jacksonville, FL

January 2021 to September 2022

· Assist Clients in keeping their car loan current

· Request a loan modification. Repossession is a significant risk for the lender, too.

· Get current on Active loan

· Assist claimant in letting car go if not able to get caught up or do a payoff

· Refinance car loan

· Assist customer in Surrendering Car

Customer Service Advocate

Automated Health System - Jacksonville, FL

January 2022 to August 2022

· Assist claimant filing weekly certification

· Filing New claim over phone for customer

· Asist claimant in updating last employer or last job information

· Assist claimant with any information sent by mail Customer Service/Sales

Spherion/Coach - Jacksonville, FL

October 2021 to January 2022

· Work From home assisting in locating order

· Assist Customers in Placing New order

· Assist Customers in Tracking order

· Assist Customers in Repairs

· Assist customers via email in filing new claim, checking status of order

· Assist customers with fraud

Customer Service Representative

Quest-pro - (Louisiana unemployment)

June 2020 to September 2021

· Assist customer with filing new and weekly unemployment claim

· Assist Customers in checking unemployment status of claim

· Assist Customers in getting access to unemployment online account

· Assist Customers in filing Appeal on claim

Customer Service Advocate

QIP 2 - Fl Blue

November 2016 to May 2020

· Assist customers with their Fl Blue Federal Insurance benefits

· Provide doctors with information to process customers insurance claims

· Process medical insurance claims for customers

· Assist in offline work such as responding to providers inquiry about claims

· Assist team members in proving superior answers to member and providers

· Serve as the primary resource and subject matter expert for immediate resolution of the highest level of escalated or sensitive member/provider complaints and issues

· Research and analyze issues, past operational actions, decisions, policies, and procedures to identify problems, causes and appropriate solutions

Dialog Direct (Contract Temp)

Access corrections

October 2016 to February 2018

· Assist customers on making deposit to inmate account

· Assist customers on adding funds to inmate phone account

· Advised inmates when money has been deposited for commissary or for phone calls

· Assist customers in placing order for commissary

· Assist customers in setting up video visit

Customer Service Rep

Pure Talk

April 2015 to September 2016

· Assist customers with their government assistant phone

· Assist customers in purchasing min and data to their account via credit card

· Assist customers on how to sign up for service and where they should go

· Assist customers with their account as for why they haven't received there min and when they should renew their services

Auditor

Gemalto

October 2015 to May 2016

· Audit Citibank Credit Card

· Insert Citibank Credit Cards into envelope using and insertion machine

· Assist Citi Bank Clients in making sure that the credit cards that are being sent out have the credit limit and name is spelled correctly on card before being sent out. Office Assistant

Aetna (Aerotek)

February 2015 to July 2015

· Assist agents in renewing their insurance licenses

· Input Client information into the system

· File Papers

· Set appointments for agents to visit clients

· Work alongside RN to be sure clients Aetna information is up to date

· Data Entry

Customer Service

AT&T - Remote

January 2014 to February 2015

· Assist customers with their bill

· Assist customers with activating a new line

· Taking Payments on their account

· Assisting customers in not canceling their AT&T service

· Offer Ways to help lower customer AT&T bill

Sales Associate/Customer Service

True green Lawn care

February 2013 to December 2013

· Assist customers in signing up for lawn care service with True green

· Measure customer property through different programs such as (Google earth, Findley.com, and Bing)

· Provide superior customer service with customer retention

· Assist customers in providing their credit card information to begin their lawn care service

· Assist customers in reaching out to their local branch to ask certain questions about when they will receive service

Customer Care (Work From Home)

Neiman Marcus

May 2011 to December 2013

· Assist customers with their online Neiman Marcus Account

· Answer incoming calls from customers that would like to place orders over the phone

· Look up products online as well as on our online catalog

· Check status of customer orders as well as upgrade shipping

· Assist customers in tracking orders via Fed-Ex or USPS

· Provide superior customer service in paying credit card online as well as over the phone ITunes/IPhoto Customer Care

APPLE

May 2009 to March 2011

· Operated PC and relate software for iTunes downloads

· Resolved complaints and problems in a professional manner

· Assisted clients regarding personal iTunes Accounts

· Identified and evaluated various resolutions

· Managed work queue via e-mail and live chat

· Assisted clients with iPhoto Orders via e-mail and live chat Customer Service Supervisor

Burlington Coat Factory

September 2008 to February 2009

· Managed customer service representative ensuring that quality standards were met

· Monitored and evaluated CSR personnel, as well as trained/coached associates

· Scheduled coverage to provide adequate coverage during high peak hours

· Assisted with escalated customer service issues

· Managed daily payroll hours to keep company budget in line

· Managed all aspects of loss prevention to ensure the protection of assets including cash and merchandise

· Achieved sales plan through efficient planning, execution and business analysis

· Organized and maintained personnel records, correspondence, and other internal reports Education

Diploma in Medical Assistant

Boces adult Education - West Nyack, NY

February 2009 to February 2009

High School Diploma

Hillside High - Hillside, NJ

June 2006 to June 2006

Skills

• MANAGEMENT

Adaptability

Conflict resolution

Persuasion, leadership, negotiation and delegation skills with ability to motivated teams to increase productivity

Tolerance for stressful situations

CUSTOMER SERVICE

Adaptability and ability to work under pressure

Data/Order Entry and Problem Solving

Initiator

Organizational skills and customer service orientation Problem analysis and problem solving

Strong communication skills

Contact this candidate