Service Representative Data Entry
Resume:
Work Experiences
Objectives
JOSEPH FAUSTO D. MIJARES
Brgy. Tubod, Upper Bara-as Orellana
Iligan City 9200 Philippines
Contact No. +639*********
Email address: adwaoq@r.postjobfree.com
Skype ID : joseph.mijares6
• I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.
• I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.
October 15, 2021 – March 31, 2023 Globalport Iligan Terminal Inc. IT Officer
Responsibilities:
1. Maintain an inventory of all IT facilities (hardware, software, network, system, connectivity) of the company
2. Conduct regular/monthly inventory of all IT facilities. 3. Prepare a report on the monthly status/uptime of all IT facilities. 4. Prepare schedule/plan for preventive maintenance for all IT facilities are performed and followed. 5. Monitor and prepare status report for schedule/planned preventive maintenance. 6. Ensure that the schedule/plan for preventive maintenance for all IT facilities are performed and followed.
7. Install and configure hardware (computer, printer, scanner, telephone etc.), software, and network. 8. Setup office 365 email, network, system account for new users. 9. Setup data storage and retrieval protocols, adjusting permissions, and maintain data security and integrity during migration, backups, and day-to-day use. 10. Provide technical support either in person or over the phone for IT-related issues and concerns e.g., troubleshoot of software, hardware or connectivity issues. 11. Accomplished on-site documentation and status reports on technical support conducted from items 7 to 10
12.Assess or evaluate deployed equipment to identify optimum requirement and propose acquisition, replacement, upgrade/downgrade, disposal, etc.
13. Monitor and maintain database and report on the status of all tickets/incident reports on weekly basis. January 1, 2021 – October 15, 2021 Robinsons Place Iligan Phil-Data Business Solutions, Inc
IT Technical Support/Service Desk Analyst (Team Leader) July 10, 2017 – December 31, 2020 Robinsons Place Iligan Itech Global Business Solution, Inc
IT Technical Support/Service Desk Analyst (Team Leader) Designation: Networking, MDF Server, POS Maintenance, Desktop Support. Responsibilities:
1. Attends to inquiries of the Company’s customers regarding products and services of the company’s client.
2. Handles requests and complaints within the standard service quality set by the company. Personal Information
3. Project a professional company image through phone interaction. 4. Project a professional company image at work.
5. Expertise on installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment
(including but not limited to PC, terminals, printers and scanners) to ensure optimal workstations performance.
6. With background in basic network and server knowledge for H&E support. 7. Desktop support, Printing support, Peripherals support. 8. Provide on-site technical service to end-user, troubleshooting issues related to personal computers, POS, applications and IP phones.
9. Ensure customer satisfaction; Proactive/reactive support operational/maintenance and SLA management.
May 2015 – December 2016 PLAZA ALEMANIA HOTEL
IT Supervisor/Front Office Attendant
Designation: Catering management, Front Liner, IT works Responsibilities :
• Maintain website to make improvement using wordpress..
• Setting-up sound system and operating some events.
• Networking like sharing printers, sharing files to other computer.
• Lay-out using adobe photoshop, and editing pictures.
• Front desk attendant, book and reserved guest booking in respective dates.
• Maintaining servers, network cabling, reviewing CCTV surveillance camera.
• Manage caters and food services for our guest.
• Food handling services on how to manage caters and guest services.
• Customer service representative
• Event photographer
• Maintain internet WIFI-Access for the whole hotel.
• Maintaining Hotel Management System e.g. Xenia Management System for hotel reservation and booking management, updating Agoda, and hotel keycard management system. November 2014 – January 2015 PLDT-MARATEL
General Aguinaldo St.,Iligan City Philippines
Trainee- Rehab jumper wires, DSL troubleshooting,IP modem configuration, IP configuration (change IP address), and Data Entry, Router, Modem
On – the – Job – Training
Designation : Field Network Installer and Internet Troubleshooter Responsibilities :
• Rehabilitation for jumper wirings in every node number.
• Performs IP modem configurations to assure that the internet users can immediately utilize the connection after installations.
• Assists the subscribers in providing information’s, rules and regulations, information services, technology and documentation procedures for the services acquired or subscribed.
• Troubleshoot computer internet connection and lost of connection to the subscribers.
• Changing IP address and IP configuration of lost internet connection to the subscriber’s complaints.
• Bundle installation like modem, telephone and fiber optic.
• Testing and checking telephone lines for the lost of dial-tones to the subscribers. Age : 30 years old
Educational Background
Awards/Seminars Attended
Civil Status : Single
Citizenship : Filipino
Date of Birth : 05 March 1993
Place of Birth : Iligan City
Height : 5’5”
Weight : 100 lbs.
Religion : Roman Catholic
Father’s Name : Mr. Jose O. Mijares Occupation : Government Employee
Mother’s Name : Mrs. Amalia D. Mijares
Occupation : Housewife
Tertiary Bachelor of Science in Computer Engineering St. Michael’s College,
Quezon Avenue, Iligan City
S.Y. 2010 - 2015
Secondary Iligan City National High School
Gen. Wood St., Brgy. Mahayahay, Iligan City
S.Y. 2007 - 2010
Elementary Iligan City Central School
Roxas Avenue, Brgy. Mahayahay Iligan City
S.Y. 2002 - 2007
ISO 15489:2016 Records Management Course
Globalports Iligan Terminal, Brgy. Saray Iligan City May 24, 2022
ISO 45001:2018 Occupational Safety and Health Management System Awareness and Implementation Course
Globalports Iligan Terminal, Brgy. Saray Iligan City May 16,17 - 2022
ISO 14001:2015 Environmental Management System Awareness and Implementation Course Globalports Iligan Terminal, Brgy. Saray Iligan City April 26, 2022
ISO 9001:2015 Quality Management System Awareness and Implementation Course Globalports Iligan Terminal, Brgy. Saray Iligan City April 18,19,25 - 2022
Email Writing and Etiquette
8-hour Virtual Seminar
November 29, 2021 and December 1, 2021
2018 Honor Roll for Best Technical IT in Mindanao Cluster. Passion for Excellence.
12th Floor, Robinsons Cyberscape Alpha Sapphire Rd, Pasig, Metro Manila Character References
Special Skills
July 26, 2019
ITS Bootcamp Training
8th Floor Robinsons Cybergate Tower III, Pioneer St. Mandaluyong City September 16, 2017
Application Testing Techniques and Strategies
St. Michael’s College – College of Engineering and Computer Studies SMC NSL Nursing Building, Quezon Avenue, Iligan City January 18, 2014
Intelligent Machine Vision for Automated Fence Intruder Detection Using Self-Organizing Map
St. Michael’s College – College of Engineering and Computer Studies SMC Conference Halll, Quezon Avenue, Iligan City
December 14, 2013
• Proficient in Microsoft Office such as;
Word
Excel
PowerPoint.
• Competent and knowledgeable in computer-based works such as reports and presentation.
• Creative and have a good writing and oral communication skills.
• Ability to work networking development.
• Ability to work photo editing using Adobe Photoshop CS6 Jazzie Gallemit
Senior Mall Operations Manager
Robinsons Place Iligan
Robinsons Land Corporation
Diana Alvarico
Mall Houskeeping Manager
Robinsons Place Iligan
Robinsons Land Corporation
Julie Nieva
Information Officer
Department of Trade and Industry
Regional Office X
I hereby certify that the enclosed information and facts are true and accurate. Joseph Fausto D. Mijares
Applicant
Contact this candidate