JOHN R. COUILLARD

336-***-**** adwanz@r.postjobfree.com

http://www.linkedin.com/pub/john-couillard

SUMMARY

Versatile Quality Engineer (QE) experienced in auditing and solving suppliers’ manufacturing problems at the supplier and Original Equipment Manufacturer (OEM) sites. Expertise in:

●New product introductions

●Cost savings

●Supplier Quality Development

EXPERIENCE

TECHNIMARK, Asheboro, NC 2020-Present

Quality Engineer

●Work on Cascade injection molding presses.

●Responsible for Cascade 0.5-1.0 gallon tubs and 6x6 and large lids.

●Provide feedback to Process Technicians and Automation Technicians when labels aren’t placed correctly on tubs.

●Address customer complaints towards Procter and Gamble (P&G) for packaging related problems using 8D methodologies.

●Work with Quality Supervisors to inform press operators of Quality Alerts to mitigate product defects and drive down customer complaints.

●Lead sample requests for customer for trial runs on production equipment (injection molding presses).

●Responsible for Bumblebee, Light Year, and Wrigley’s Orbit injection molding commissioning and qualification runs as well as in-process SPC failures with respect to internal and external customer complaints by providing real-time feedback for continuous improvement.

REBB INDUSTRIES, Yadkinville, NC 2019-2020

Interim Quality Manager

●Worked in Computer Numerical Control Swiss (CNCS) department as a quality inspector inspecting in-process production parts

●Programmed the automatic visual inspection machine (Keyence).

●Operated the Profilometer for surface finish requirements.

●Prepared 1st article (AS9102) reports for B/E Aerospace.

●Conducted internal audits for ISO-9001 certification readiness.

COLLINS AEROSPACE, Winston-Salem, NC 2013-2019

Acceptance Test Quality Engineer 2016-2019

●Developed ATP’s (Acceptance Test Procedures) for MCS (Main Cabin Seating) and PCS (Premium Cabin Seating) which required in-flight entertainment testing.

●Supported 13 production lines’ test equipment (Astronics, Panasonic, Thales, and Zodiac), cables, and test configuration files (software) to ensure conforming seats were shipped to the customer (Airbus, Boeing, and Bombardier).

●Provided operator training to perform grounding and bonding testing to fulfill Boeing’s requirements.

●Coordinated all the cables and harnesses into four cabinets by performing an inventory analysis resulting in better organization to support 13 production lines.

Supplier Quality Engineer 2013-2016

●Performed audits on 14 suppliers in 2013 and 13 suppliers in 2014 resulting in an Approved Supplier List with every supplier’s status updated.

●Provided KPI’s, predicted monthly return rate (defects parts per million), root cause analysis and corrective action for lowest or underperforming five suppliers resulting in effective countermeasures towards suppliers.

●Participated in daily on-line production Material Review Board (MRB) meeting dispositioning parts for inventory control and to assign liability.

●Documented product defects/initiated corrective actions towards suppliers which caused line shutdowns. The end result was improved part quality and satisfied internal customers.

●Supported Quality Engineering Receiving Supervisor by reviewing First Article Inspection reports for the West Point facility, resulting in fully trained suppliers.

●Supported Quality Engineers (QEs) in MCS and PCS by initiating stock purges needed to support production resulting in segregated components so that defective parts were not used in production.

●Performed a fit check on the Parallel Diamond line for a Triumph plastic part with a wall thickness of .093 to support the Qatar program resulting in conformed seats to the customer.

●Successfully trained a new Supplier Quality Engineer to conduct Quality Management System (QMS) audits per AS-9100 which resulted in a fully competent SQE.

●Conducted a source inspection at B/E Marysville facility for front row furniture built for the Qatar program that resulted in staff being supported at the West Point facility.

●Coordinated supplier development for low, medium and high limit brushed finish samples. Shared samples with Seating Products Group (SPG) counterparts in Kilkeel, Northern Ireland.

SONY MOBILE COMMUNICATIONS, Atlanta, GA

Senior Project Manager – Quality 2010-2013

●Performed trend analysis, predicted monthly return rate, root cause analysis and corrective action of components used in mobile phones.

●Reported information to both internal and external customers on an ongoing basis.

●Developed methods for reducing product defects.

●Provided predicted waterfall analysis for return rate to the customer on an annual basis.

Lead Supplier Quality Engineer/Component Engineer 2000-2010

●Mentored a team of three foreign Supplier Quality Engineers by solving problems in the factory related to ASICs and required suppliers issue 8D reports and corrective actions as a result of factory or field failures.

●Developed specifying documents for development engineers’ use in mobile phones.

●Submitted a process patent resulting in reduced component approval cycle time.

●Assisted in the development of Sony Ericsson Mobile Communications’ Quality Requirements for Integrated Circuits specification which improved efficiency to internal/external customers developed a Supplier Handbook for the Request for Proposal (RFP) process and the Annual Supplier Day which was held on an annual basis.

EDUCATION

Master of Arts in Executive Leadership, Liberty University, Lynchburg, VA

Bachelor of Science in Electrical Engineering Technology, Northeastern University, Boston, MA

CERTIFICATION

●Six Sigma Green Belt, North Carolina State University, Raleigh, NC

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