Contact

adwan6@r.postjobfree.com

www.linkedin.com/in/cynavalos

(LinkedIn)

Top Skills

Staff Training

Mac & PC platforms

Adobe Creative Suite

Languages

English (Native or Bilingual)

Spanish (Native or Bilingual)

Cynthia Avalos

Supervisor/Management Logistics & Operations, Quality Control, Audits, Design, Analytics, Marketing and Start-Ups San Francisco Bay Area

Summary

Aspiring to obtain a challenging position with a reputable company where I can effectively use my strengths, skills and talents while growing in my career. Eager to help others be the best they can be. Hardworking, reliable and trustworthy individual who works well under pressure. Willingness to take on new opportunities given the experience. Quick learner who adapts easily to change of environment, an outstanding and inspiring Leader.

Experience

Solvere Health

Supervisor Event Oversight Administrator

January 2021 - Present (2 years 2 months)

California, United States

COVID-19 TESTING SITES

COVID-19 VACCINATION SITES

- Site Operations and Logistics Configure site layout and operations flow.

- Exceptional Staff Management Conflict Managing.

- Support and Resource for the staff at the sites.

-Set up and supervise Optum’s large scale California State Vaccine/Testing sites Decommission Sites

-Support over 40 Optum clinical team all over California/Texas

-Ensure all clinical teams are adhering and abiding by testing protocols set by

(CDC)

-Establish guidelines for operating procedures

-Collaborate with corporate partners to determine demand and availability for testing for each production based upon filming needs

-Contribute to medical leadership in regards to establishing and implementing testing processes and procedures for production teams

-Enhance protocols for production teams based on project data

-Conduct site visits for new productions to ensure compliance at new facilities Page 1 of 8

-Coordinate with, report to, and make recommendations to senior management regarding protocols for large scale film and television productions

-Educate and assist teams in developing leadership skills necessary for their success

-Apply innovative approaches and techniques to keep production teams updated on project developments and procedures

-Build positive working and learning environment for team members

-Assist in employee recruitment, promotion, retention and termination activities

-Conduct daily and/or weekly meetings with individual managers and leadership teams

-Developed relationships with all county representatives and account managers.

Raise Up Coffee Co.

Co-Founder

January 2018 - Present (5 years 2 months)

Oakland, California, United States

Optum

Operations Site Lead

June 2021 - November 2022 (1 year 6 months)

San Diego, California, United States

Manage the day-to-day operations at a Border Health Mission COVID-19 Testing & Medical Site, OSPER Team.

Duties include:

- Oversite of the Event Oversight Administrators (EOAs), RNs, LVNs, MAs, LabTechs, Admins and interpreters onsite, ensuring that staff are properly trained and abide by all LHI/OptumServe’s protocols.

- Assist with set-up of events, sharing of supplies between sites, problem- solving, and the efficacy of the day-to-day event.

- Accountable for the overall success at each individual site by setting high standards, leading by example, and ensuring each site is maintaining an efficient, safe, collaborative work environment for all staff.

- Attend/React swiftly to urgent needs and situations while still maintaining professionalism.

Page 2 of 8

Primary Responsibilities

- Established solid relationships with the State Site Leads/Liaisons, County Reps, Building Managers, And other partnered Staff.

- Also help staff and empower them to successfully manage the event.

- Ensure that all staff working at an event have received proper training.

- Manage and oversee multiple event sites, with events occurring simultaneously.

- Provide feedback to staff if something is being done incorrectly.

- Travel to Event sites to assure the sites are efficient, safe, and have collaborative work environments.

Self-employed

Freelance Graphic Designer

January 2016 - January 2021 (5 years 1 month)

San Francisco Bay Area

Services in areas of:

Branding

Business Cards

Digital Marketing

Fashion

Illustration

Logos

Photography & Editing

Posters & Postcards

Product Packaging

Social Media

Stationery/Brochures/Newsletters

Web Design

Clients include Little Bits of Faith, Clones Marketplace, D&D, LP Taqueria, SD247, Villa Farms, Succulents & More, Wanderlust Escapes and more. Apparel Source

Account Sales Representative

May 2016 - May 2018 (2 years 1 month)

Page 3 of 8

Oakland, CA

Sales

Customer Service Via Phone/Person

Managed New Accounts

Excelled Customer Service

Accounts Receivable

Daily Accurate and Efficient Data Entry

Multi-Phone Calls

Cash Register

Inventory

Shipping - Packaging, Weighing, Double Checking Orders, Returns Receiving - Checking in Truck Loads and Logging Shipments & Products Couriers: FedEx, GSO, Ontrac, UPS, USPS, UBER RUSH Show Room / Event Packaging

Proficient of Product Knowledge

Updated In-House Software and Company Website with New Merchandise Quality Control of Re-Labeled Goods

Quality Control of Returned Goods

Designing Flyers, Shelf Labels, Showroom, etc.

thredUP

3 years 2 months

e-Commerce Quality Control Auditor

May 2014 - October 2015 (1 year 6 months)

San Francisco, California

- Head Leader of the team for product itemization, pricing, styling, and photography.

Repeatedly recognized for quality, efficiency, and selection for high-priority initiatives.

- Created and maintained a very detailed log of each team member on each station to ensure they were following each step accordingly and to Thred Up's standard.

- Worked closely with Training Supervisor to ensure accurate training material throughout the warehouse.

- Worked with other members of the team to meet individual and collective goals for high productivity, low defect rates, short lead times, and scale up. Page 4 of 8

- Determined ways to continually improve all processes and the customer experience, particularly as our operations grew in scale. (i.e., not only operated within Standard Operating Procedures, but also improved them.)

- Inspected apparel and accepted it into inventory based on the companies’ high standards regarding condition, brand, and sizing. Performed quality control at all key steps.

- Specialist of Mannequin styling for website photographs. e-Commerce Pricing Specialist / Quality Assurance Trend Specialist September 2012 - May 2014 (1 year 9 months)

San Francisco, California

- Created and maintained the pricing tiers for merchandise accordingly to the brand.

- Repeatedly recognized for my top performance through value per hour, quality, efficiency, and selection for high-priority initiatives.

- Worked closely with Training Supervisor to ensure accurate training material throughout the warehouse.

- Worked with other members of the team to meet individual and collective goals for high productivity, low defect rates, short lead times, and scale up.

- Determined ways to continually improve all processes and the customer experience, particularly as our operations grew in scale. (i.e., not only operated within Standard Operating Procedures, but also improved them.)

- Received goods and reconcile against all pertinent supplier information.

- Inspected apparel and accepted it into inventory based on the companies’ high standards regarding condition,

brand, and sizing. Performed quality control at all key steps.

- Itemized, photographed, hanged, picked, and packed apparel and related items.

- Mannequin styling for website photographs.

Page 5 of 8

Ross Stores, Inc.

CSSR

August 2012 - January 2013 (6 months)

Alameda, CA

- Provided prompt and efficient responses to customers at all times. Understood Customer Service as a number one priority and responded to Customer Service calls immediately.

- Handled all customer issues in a friendly and helpful way, calling a member of the Supervisory Staff when needed.

- Performed daily recovery to ensure a neat, clean and organized store.

- Greeted all customers with a smile and “hello” throughout the store as well as saying “thank you” with every register transaction.

- Cross-performed in all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards. Macy's

Top Sales Associate Lead, Personal Shopper, Brand Specialist September 2008 - March 2011 (2 years 7 months)

San Leandro, CA

- Provided customer service by greeting and assisting customers, and corresponding to customer inquiries and complaints.

- Performed as a Sales Associate Lead for a department of approximately 6 Sales Associates and provided guidance and training in the areas of sales, inventory, reconciling sales receipts, and monitoring of overall performance of the department.

- Assisted peers with guidance in handling complex transactions and customer complaints.

- Trained new hires with sales and marketing techniques and department maintenance.

- Responsible for handling all cash register duties; transactions; returns, exchanges, adjustments, and payments using several payment methods. Page 6 of 8

- Worked in collaboration with Loss Prevention Department and reduced merchandise shortage by 15%.

- Maintain the sales floor and regularly re-stock merchandise; product and store knowledge.

- Placed orders via telephone using the internal system.

- Achieved and held a title as one of the top sales performers for 3 consecutive years. Acknowledgment included; highest sales volume per hour/week/month, and items sold per transaction.

Interceptor Legal Support Services, Inc.

Administrative Assistant

January 2002 - March 2009 (7 years 3 months)

Oakland, CA

- Operate desktop computer for Data Entry - Initiated and completed client process orders, order statuses, billing/invoices, memos, messages, correspondence, and more.

- Answered and directed calls; checked messages and promptly returned calls.

- Set up and maintained filing system; used paper filing and company database to maintain client records up-to-date.

- Processed A/P & A/R; ensured accuracy of accounts and made monthly deposits.

- Worked in the field; messenger, court-runs, and errands.

- Prepared and distributed mass mailings; via UPS, FedEx, US Mail, courier service, and email.

- Collected packaging and shipping of outgoing mail, materials and travel documents as needed by US Postal Service and FedEx, etc.

- Process server

Education

Page 7 of 8

The Art Institutes

Bachelor of Fine Arts (BFA), Fashion/Apparel Design · (2004 - 2008) Page 8 of 8

Contact this candidate