Equipment Operator Customer Service
Resume:
Yarnell Jethrow
Duluth, Ga 30096
*******.*******@*****.***
Work Experience
Field Project Supervisor
Wal-Mart – Marietta, GA
Nov 2014 to present
Complaint handling & Resolution, Retail Operations Management, Customer Satisfaction Enhancement Front-End Supervision, Sales & Margin Improvement, Teambuilding & Training, Cost-Reduction Strategies, Order Fulfillment Areas of Expertise, Customer Service Management, Ensures sales growth through aggressive market awareness and account growth. I was also responsible for hitting sales targets in both revenue and profitability. This position maintains the customer relationship throughout the sales process and during service delivery as well. Sales funnels are used along with metrics tracking to help with progress reports. I did Single Point of Contact throughout the sales process. Maintains the customer relationship throughout the sales life cycle. I try to protect the interests of the company by keeping a high level of visibility and communication with the customer as well as high customer satisfaction. Develop, prepare and present comprehensive and competitive sales proposals. Continuously evaluate competitive activity and improve on sales technique to attain new accounts. Maintain an awareness of the customers’ business environment and changing needs in order to resolve customer service issues effectively.I lead and coordinate the functional, departmental, 35-55 associates and team lead that are responsible for all aspects of a project. I also maintain the project schedule,Scope of the project and Manages the project budget.
Customer Service supervisor
Walmart – Huntsville, AL
March 2013 to Nov 2014
Responsibilities I handle customer service complaints, I educate staff on policies, I handle staff complaints, I help with the hiring of new staff, ex. Coaching, training. Cashier
Target - Huntsville, AL
April 2012 to March 2013
Responsibilities Worked under high presser environment and still maintain good customer service. Managed customer relation, and provided exemplary service to all customer. Handled customer complains, managed a mixture of inbound and outbound call activities including sales, customer correspondence, and special projects.
Customer Service Agent
WEST AT HOME - Omaha, NE
April 2005 to August 2012
Worked under high presser environment and still maintain good customer service. Orchestrated special events, managed customer relation, and provided exemplary service to all customer. Handled customer complains, managed a mixture of inbound and outbound call activities including sales, customer correspondence, and special projects. Implemental new procedure for account management: including account retention, credits, assisted customer and staff on Mac pc program Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies. Contributed to significant improvements in guest satisfaction and sales.
SCHEDULER
HUNTSVILLE HOSPITAL - Huntsville, AL
June 2010 to March 2012
Serve as a key member of interdisciplinary healthcare team for a busy family medical practice consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients. Copy consultant, customer service rep., supply organizer consultant, office equipment operator, problem solving
Hardee's Restaurant
Birmingham, AL
Cashier/customer service
March 2009 to May 2010
Assist Manager
Aug 2010 to Nov 2012
Copy consultant, customer service rep., supply organizer consultant, office equipment operator, problem solving as manager I recruit, train and supervise 15 cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout. Selected Contributions: Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies. Contributed to significant improvements in guest satisfaction and sales.
ASSIST MGR
Krystal - Birmingham, AL
May 2009 to September 2010
I supported the General Manager in directing the daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal's Core Values. I assists in ensuring the compliance with company standards in all areas of operations to include; product preparation and delivery, customer service, facilities maintenance and financial accountability. I also help with assisting the General Manager in actively selecting, training and coaching. I help work the schedule to ensure that all day parts are being observed, like breakfast, lunch, dinner, overnight and weekends. Drives customer-focused culture by serving as a role model in resolving serious customer issues and partnering with the General Manager to train employees to meet or exceed customer service standards and completing inventory orders. I help analyze sales, labor, inventory and controllable on a continual basis and takes specific corrective action to meet or achieve margin and sales growth targets. Assists the General Manager in ensuring that the store is within compliance of Federal/State/Local requirements. Assistant Manager
Wendy’s Tuscaloosa, AL
January 2001 to March 2005
Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service. Directed 18 employees and managed P&L, sales, inventory, merchandising and cost and labor controls. Maintained high standards in sanitation and safety and complied with regulatory guidelines. Met or exceeded all sales targets despite increased competition presented. Introduced training programs that enhanced employee performance and helped build a motivated workforce.
Education
A.A. in respiratory therapy
Virginia College - Birmingham
January 2009 to January 2011
Business Adm
EAST MISSISSIPPI COMMUNITY COLLEGE - Mayhew, MS
January 2006 to May 2008
Certifications/Licenses/Training
DOT – hazmat 40 certification
Plant layout designs/blueprint
FMEA, ASQ, SIX SIGMA green belt training
OSHA 30-hour certification
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