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Service Representative Business Analyst

Location:
San Diego, CA
Posted:
April 02, 2023

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Resume:

Isha Tayal

San Diego

Cell - 858-***-****

Email – adwal2@r.postjobfree.com

EDUCATIONAL QUALIFICATION:

* Master’s degree: - MBA with specialization in Finance & HR from Bikaner University, India

* Graduation : - Bachelor in Science (Biology) from Rajasthan University, India. WORK EXPERIENCE: -

● Working as customer services representative / teller in Wells Fargo (Jan23-Now)

* Working as customer service representative in esteemed bank Wells Fargo Inc. My role include cash handling, customers interactions and relationship buildup with customers.

● Working as an Abstractor in Verizon Wireless as a contractor through Adams and Martin group (Jan22-June-22)

* Verizon is trying to streamline their there tower leases documents so we as abstractor helping them to extract key data, calculating pending payments and adding these information into the system

● Working as HR manager in Chipmonk Consulting (2021 Feb- May 2022)

* It is a Canada based company and I am helping them in recruiting, conducting basic interviews etc.

* Helping candidates to process Visa and getting ready to be on the board with our company.

● Worked as Business Analyst with Ellianse LLC (6 months)

* Worked in house project for a Property and Casualty company.

* We were working on a requirement gathering for their new mobile app.

● State Bank of India (California) (May 2016-Dec 2016)

* Transactions including deposits, withdrawals, account transfers, wire transfers, official checks, and general ledger postings.

* Balance checks and cash drawer in a timely manner. End-of-the-day balancing by scanning checks, providing dual control to balance the vault cash

● State Bank of India (California) (Jan 2010 – Nov2010)

* Customer interaction and administration work

* Handle international remittances, new account opening and other back-end work including accounting etc.

● Worked with across ocean travel agency (March 2009-Dec 2011)

* I have worked with a travel agency called ‘Across Ocean’. I was working independently, working from home.

* I had a good hands-on saber.

* I was working for air tickets. Had a very good relationship with our customers.

● Company: V.D Motors Private Ltd. (2 year) as HR Head

* Job Title was HR Management and administration. My key project includes:

* Managing staff and sales team

* Checking and analyzing accounts.

* Organizing and improving the performance of the sales team to achieve their goals.

* Participated in hiring and recruiting salespeople.

* Organizing/conducting training for employees.

* Managing and conducting other office administration work also.

● Bajaj Allianz Life Insurance Company, India (2 years)

* Worked as an Insurance adviser in Bajaj Allianz Life Insurance Company, India.

* My profile is to communicate with clients and help them to buy insurance of their interest.

* Our mission was not only selling our insurance but providing them good services after selling insurance also. Certification courses: -

* Completed financial and managerial accounting courses from Mesa community college, San Diego, US.

* Financial management classes from UCSD, San Diego.

* Completed medical procedural coding proficiency certification from UCSD, San Diego

* Business Analyst and QA training.

● COMPUTER PROFICIENCY: -

* CIC (Certificate in Computing).

* MS Office (MS Word, MS Excel, MS PowerPoint).

* SQL and Microsoft access database and queries (Basic)

* Busy (Accounting Software)

* Office outlook.

* JIRA / Confluence

● PERSONAL INFORMATION:

* Language Known -Hindi, English, Punjabi



Contact this candidate