Entry Clerk Service Representative

Kevin McMahon

Seattle, WA *** - *** - **** adwakv@r.postjobfree.com

Results-driven professional with over 15 years of experience providing comprehensive support to a variety of customers, stakeholders, and external personnel on behalf of diverse institutions to ensure individuals’ sustained satisfaction and retention with the organization. Adept at technical support, diagnostics and troubleshooting, issue resolution, and information synthesis/analysis. Collaborative and engaging, with a proven track record of promoting timely service delivery without sacrificing regulatory compliance with a variety of policies and best practices

Education/Certifications

CompTIA Network+ Certification, Expected Obtainment 5/2023

CompTIA A+ Certification, Obtained 2/2023

CompTIA Server+ Certification, Obtained 3/2023

CompTIA ITF+ Certification, Obtained 11/2022

Web Development and Programming Certificate Course, Edmonds Community College

Certified Master Automotive Technician, National Institute for Automotive Service Excellence (ASE)

Professional Experience

Arrows Automotive Seattle, WA

Automotive Customer Service Advisor March 2022 - October 2022

●Performed account management duties for 8 commercial auto dealerships, ensuring that all account holders received timely, individualized service and support for a myriad of requests and needs

●Executed client scheduling and invoicing, maintaining consistent communication with clientele regarding schedules and service delivery to maximize individuals’ satisfaction with the organization

●Liaised with 10 technicians to determine project progress and distribute information to customers regarding applicable timelines, promoting the on time and within budget performance of all assignment deliverables

●Supported small office home network management, including but not limited to voice over internet protocol phone network, the Microsoft Exchange email system, local/wireless networks, 5 user accounts, and data backup creation/execution

●Managed conflict resolution for 20 clients and personnel, synthesizing and evaluating pertinent data to inform decision-making and ensure all parties’ longevity with the organization

●Performed inventory control duties, aggregating maximum amounts of inventories based on customer requirements and materials present to minimize excess, unnecessary institutional costs

●Ascertained repair authorization and necessary payments for repairs from aftermarket warranty companies as appropriate to prevent gaps in regulatory compliance

Tiki Motors Seattle, WA

Service/Reconditioning Manager July 2020 - February 2022

●Designed budgets for vehicle reconditioning and various projects, ensuring that all vehicles adhered to necessary standards for sale to customers to ensure institutional integrity and high levels of revenue generation

●Directed 6 service team members, communicating information concerning automotive practices, inventory control, materials storage, flammable material handling, Material Safety Data Sheets, document maintenance, vehicle maintenance practices, and plant maintenance

●Created a robust network with 9 repair/body shops to enhance the timeliness of customer repairs as needed, ensuring that all maintenance scheduling and pricing was adhered to

●Evaluated all incoming vehicles to determine financial parameters/stipulations in addition to assessing and promoting the continued efficiency of all tasks, personnel, and operations

MCC Print Shop Monroe, WA

Customer Service Representative/Graphic Designer March 2011 - March 2020

●Communicated pricing quotes and sales orders to customers in addition to facilitating inventory maintenance, database queries, and status reports via Microsoft Office Suite and Great Plains 13.0 to all staff

●Trained 5 professionals concerning application and database usage as well as 10 new, incoming technicians to maximize staffing efficiency and prevent gaps in customer satisfaction and retention

●Developed all troubleshooting/repair documentation and maintenance schedules for multi-tower offset printers, ink jet plotters, high-speed color laser printing, and finishing equipment for paper and vinyl media to ensure timely solution delivery

●Coordinated and led weekly management/update meetings in bi-weekly team meetings to ensure the efficient, reasonable work schedules were present in addition to distributing various lean manufacturing and continuous improvement initiatives

●Performed all network system maintenance and monitoring in addition to determining and updating end-user permissions as appropriate, maximizing the security of all information present

Additional Experience

Floor Manager, Database Administrator Airway Heights Box Center

●Promoted from Order Entry Clerk for providing comprehensive, timely customer service to 35 customers via email, distributing price quotes and creating invoicing, orders, and shipping documents

●Implemented lean manufacturing procedures, continuous improvements, and scheduling across the operating framework to to increase the cleanliness and operation of floor equipment

●Designed and wrote the Standard Operating Procedures (SOP) manual for professional duties, ensuring cohesiveness and consistency in professional job duties

●Developed and distributed 7 customer reports and projections to maximize institutional reach and revenue generation via informed data analysis

●De-escalated and resolved a myriad of internal personnel issues, ensuring that swift solutions were distributed without sacrificing regulatory compliance with institutional policies

Other Professional Experience

Floor Manager, Database Administrator Airway Heights Box Center

Regional Manager Goodyear, Inc.

Store Manager/Regional Manager Econo Lube-n-Tube, Inc.

Core Competencies

Computer Programming, Information Technology, Solution Development, Regulatory Compliance, Software Installation, System Backup & Recovery, Remote Technical Support, SOHO & Domain Administration, Virtualization, Issue Resolution, Communication & Collaboration, Documentation & Records Management, Account Management, Data Analysis, Information Security, End-User Experiences, Customer Service

Technical Proficiencies

Microsoft Office Suite, MacOS, Windows OS, Linux, Mobile Device, Local/Wireless Network Systems & Hardware, TCP/IP Protocols, Microsoft Exchange, AllData Database, Mitchell On-Demand, Devices & Switches, Microsoft Great Plains 13.0, Adobe Creative Suite & Creative Cloud (Illustrator, Photoshop, Bridge, Acrobat Pro), Hypertext Markup Language 5, Cascading Style Sheets 3, Bash Command Line, JavaScript, JSON, ReactJS, jQuery, MERN Stack (MongoDB, Express, React, Node), SQL Queries, Visual Basic, Crystal Reports

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