Latoshia M. LaMark

504-***-**** • Marrero, La *0072 • adwakf@r.postjobfree.com

CUSTOMER SUCCESS MANAGER

Client Services Customer Relationship Management Account Management Reliable, energetic and resourceful customer service professional with over five years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management, relationship-building and communication. WORK EXPERIENCE

Molina Healthcare – New Orleans, LA 09/2018 - PRESENT Remote Customer Service Representative

Responsible for managing 45+ accounts in manufacturing industry while ensuring quality service.

• Promptly respond to customer enquiries in person or via phone, email, mail or social media.

• Quickly and efficiently open customer accounts by accurately recording account data.

• Maintain financial accounts by processing customer adjustments timely and professionally.

• Increased customer base by 30% during the year 2019 due to the delivery of quick service. Cox Communications – New Orleans, LA 02/2012 - 09/2018 Telephone Sales Representative

Developed and improved the capabilities of sales representative team over the course of two years.

• Received 97% satisfaction rating from customers after completed phone or video call.

• Kept records of customer interactions, processed customer accounts and filed documents.

• Collaborated with team to quickly resolve customer complaints with appropriate action.

• Effectively managed approximately 100 incoming calls daily. Organization QRS - Sunny Town, CA 03/2008 - 02/2012 Front Desk Agent

Used strong communication skills to collaborate with team members to ensure efficient service.

• Created and maintained office forms and procedures to assist with administrative tasks.

• Processed orders, determined charges, and oversaw billing and payments.

• Greeted and welcomed clients with a warm, friendly and positive attitude.

• Coordinated the repair and maintenance of office supplies and equipment bi-weekly. EDUCATION

WGU – New Orleans, LA

Bachelor of Arts - Communications, May 2021 -Present Latoshia M. Lamark 504-***-****

PROFESSIONAL SKILLS

• Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).

• Comfortable working in both Microsoft Windows 10 and Mac OS X.

• Excellent communication skills with a focus on team building and customer relations.

• Outstanding organizational, multitasking, and problem-solving abilities. AWARDS AND HONORS

Outstanding Customer Service Award – Cox Communications 10/2019

• Recognized for outstanding service to clients and dedication to fellow employees.

• Received one of two awards given in a corporation of 500+ employees. LANGUAGE COMPETENCIES

• English: native language

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