EMILEY DOOKRAN

OBJECTIVE

To be able to contribute to a growth- oriented company offering opportunities for advancement, whether it is with partners, clients or the public at large.

ADDRESS

28, Jerningham Junction Road, Charlieville, Chaguanas

CONTACT NUMBER

314-0774

(Secondary contact: 355-8191)

EMAIL

E adwak6@r.postjobfree.com

PERSONAL INFORMATION

Date of Birth : December 4th 1998

Place of Birth :Trinidad

Gender : Female

SKILLS

●Fast learner with an eye for detail

●Honest and ethical with integrity and grace under pressure

●Team-player and computer literate with Microsoft knowledge

●Organizational and communication skills-set

COVID-19 VACCINATION STATUS:

Fully vaccinated by Ministry of Health

Trinidad and Tobago. Received Booster (3rd dose) vaccine in December 2021.

EDUCATION

College of Science, Technology and Applied Arts of Trinidad and Tobago (COSTAATT)

Currently pursuing Associate of Applied Science Degree (A.A.S.) in Business Administration (2nd Year - P/T student)

Saraswati Girls’ Hindu College

September 2010-July 2015

Obtained all eight (8) CSEC/CXC General passes:

Mathematics 1, Principles of Business 1, English A-2, Social Studies 2, English B 2, Spanish 2, Human and Social Biology 3, History 3

Upper-Level Educational Institute September 2015- July 2017 Obtained all eight (8) CAPE passes.

Management of Business, Communications, Caribbean Studies,

Sociology, Economics

WORK EXPERIENCE

On the Job Trainee (OJT) Administrative/Clerical/ Assistant- Primary School Assigned (2021-Present)

●Answering and directing calls

●Maintenance of filing system/ emails

●Collation of new forms

●Light classroom engagement with students

●Typing of meeting minutes

●Organizing and scheduling appointments

AV KNOWLES & CO LTD.

December 2020 – March 2021 (Short-term Contract)

Customer Service Agent – Scotia Bank Limited Assigned Account

●Telemarketing and debt servicing for Scotia Bank

●Meeting daily targets of approx.150 calls from bad-paying customer list.

●Ensuring timely distribution of all outgoing mail and outgoing calls

STAR GLOBAL PRODUCTION STUDIOS LTD.

August - December 2020

Telemarketer for JJ and Friends Ltd.

●Copyrighting and editing video for sales.

●Collate and record databases of prospective and actual purchasers.

●Conduct telemarketing sales and provide customer service follow up for product and services.

NATIONAL INSURANCE BOARD OF TRINIDAD AND TOBAGO (NIBTT)

July - August 2019

Clerical officer 1 (Intern)

●Administrative & data entry

●Assisting customers’ enquiries / Walk the Floor duties

●Filing

●Processing of claims

XTRA FOODS-XTRA PLAZA ENDEAVOR

September 2018 - 2020

Cashier/Customer Service Representative

As a customer service representative at XTRA FOODS, I served the customers with the utmost respect. With a grateful heart, I have given my all no matter the circumstances or problems in order to achieve customer satisfaction.

Responsibilities

●Daily financial reconciliations and cashier duties

●Visa/Linx transactions/clearance

●Implementing customer surveys

●Liasing with customers in person and via telephone

●Dealing with customer complaints to ring about solutions to Marketing and sales scenarios.

RECOMMENDATIONS

Selwyn Clarke

Regional Coordinator

Geriatric Adolescent Partnership Programme (GAPP)

Ministry of Social Development and Family Services

753-0383 - mobile

adwak6@r.postjobfree.com or

adwak6@r.postjobfree.com

Christian J Ganasie

Teacher 1

Endeavour Hindu School

Ministry of Education

287-5028

adwak6@r.postjobfree.com

Hobbies/Fun Facts About Me

-Fitness (Weight training)

-Adventure entusiast

-DIY Projects

-Online Business

Dear Sir/Madam,

I would like to apply for the Front Desk Agent position within your company. I am a confident team-player who works well in group settings. I am also a very adaptable and dependable person with an excellent work ethic.

It is the goal of every good company to provide excellent customer service and drive to achieve constant growth and development. I will work diligently to service your client’s needs as well as being an asset to your company’s productivity and efficiency. As a teacher under the OJT program, it has become my esteemed pleasure to successfully develop a caring, ethical and more professional nature whilst shaping the young minds of tomorrow. My experience also being an intern at the National Insurance Board of Trinidad and Tobago (NIBTT) and during my tenure as a Customer Service Representative at XTRA Foods Limited, I was lauded for being a hard worker and an exceedingly honest employee who required very little supervision.

I am thorough and maintain strict confidentiality in the work environment. I am also a warm and pleasant person with a friendly and engaging personality. It is my enthusiastic desire to further develop these skills within your company. My communication skills and quick-thinking abilities are beneficial, and I believe that I can positively contribute to your organization.

I look forward to hearing from you regarding this application for employment and I have attached my Curriculum Vitae for ease of reference. I can be reached at 314-0774 or at the following: adwak6@r.postjobfree.com

Yours sincerely,

Emiley Dookran.

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