John W. Marley

***** ********** ********, ***. ***

Clinton Township, MI 48036

586-***-**** adwajp@r.postjobfree.com

Customer Care Rep. - Champion Hargreaves Chevrolet, Royal Oak, MI. Oct. 2022- Present Generating new business opportunities by inbound and outbound sales calls, texts, and emails to new and existing customers. Responsible for qualifying leads, setting sales appointments, and documenting marketing effectiveness.

Junior Examiner - Best Homes Title, Farmington Hills, Mi. September 2017 - June 2022 Searches of deed records utilizing various county software & websites. Data Trace, examining chain of title, verifying ownership and encumbrances of a property, and abstracts and analyzes deeds, deeds of trust/mortgages, easements, judgments, and tax assessments. Insurance Agent - Dialog Direct, Troy, MI - November 2015 - July 2017 Sales of automobile plans for Good2Go Insurance and Medicare supplemental plans for Priority Healthcare in a call center environment. Extensive customer interaction in advising and explaining plan details to meet customer needs and increase sales volume. Manufacturers Sales Representative - Weather King, Farmington, MI - Nov. 2013 - August 2015 Sales and service of residential windows and doors to building contractors in southern Ohio. Contacted existing customers for increased business and prospecting for new customers, managing service issues, and promoting products at trade shows. Loan Processor – Mortgage 1, Inc., Clinton Township, MI – April 2011 – September 2013 Processing of conventional, FHA, VA, and RD loans and automated underwriting through Desktop Underwriter and Loan Prospector systems and working with our underwriters to clear conditions. Account Executive – Comcast Corporation, Sterling Heights, MI – Nov 2008 to Jan. 2011 Sales and customer service for residential cable television, Internet and phone services. Responsible for retention sales for customers who were looking to cancel or reduce their services by packaging services together or finding lower cost alternative services. Loan Processor – Mortgage 1, Inc., Sterling Heights, MI – June 2007 to August 2008 Processing of conventional, FHA, and VA mortgage loans. Responsible for compiling customer financial documents, running automated underwriting systems, and submitting loans to various mortgage banks and working with their underwriters to clear conditions for closing of the loans. Loan Analyst - Perfect Mortgage, Southfield, MI – April 2003 – May 2007 Processing and underwriting of conventional and sub prime mortgage loans. Experienced with several automated underwriting systems and supervision of up to 10 loan officers. Responsible for all aspects of the loan process from start to loan closing. B.A. – Advertising – Michigan State University, East Lansing, MI - 1985