Ellene Byrne

*** *** ******

East Northport, NY *1731

adwahm@r.postjobfree.com

631-***-****

Professional Summary

Production Control scheduler with 40 years of experience in mainframe and open systems scheduling. Providing strong, effective support to my team and end users.

Skills

Team Collaboration

Critical Thinking

ServiceNow

CA7, AppWorx, Zeke

Microsoft Teams

Skype

SharePoint

Workday

Customer Service

Training Skills

Disaster Recovery

Master Scheduling

Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Visio)

Master Scheduling Customer Support

Knowledge Centered Services

Work History

01/1999 -Current-Production Control Job Scheduler

Arrow Electronics – Melville, NY

Provides liaison support between user groups and computer operations team.

Worked on mainframe using CA7 scheduling tool with knowledge of JCL.

Successfully converted all batch jobs from Zeke scheduling tool to CA7.

Worked with the conversion teams to convert all jobs from mainframe and AS400 (CA7) to AppWorx scheduling tool.

Worked with systems team to decommission the mainframe after all jobs were converted over to open systems AppWorx scheduling tool.

Implement all new jobs and changes into AppWorx.

Maintain all production, quality and test schedules on open systems platform using AppWorx scheduling tool.

Worked on many acquisitions and conversions during my years of service.

Assist in disaster recovery exercise twice per year, running batch cycles and to ensure system availability.

Provide on-call support off hours and weekend shifts.

Provide training and backup support to operations staff.

Knowledge of ServiceNow, Connect Now, and KCS which is the ticketing system used to address problems and add documentation.

Education

06/1982 Grumman Data Institute – Syosset, NY

06/1981 Walt Whitman High School – Huntington Station, NY

High School Diploma

06/1981 L.A Wilson Tech – Northport, NY

Computer Science – High School Technical School

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