Sales Associate Team Member

Conaire T Moore

*** ******** ****, *****, ** ****1 484-***-**** adwahj@r.postjobfree.com

Objective

·Looking to utilize eight years of operations management experience and strong leadership expertise to transition from the quick-service industry into a corporate operations or similar role.

BACHELOR OF SCIENCE INCOMPLETE THE PENNSYLVANIA STATE UNIVERSITY

·Major: Kinesiology

·Minor: N/A

·Related coursework: Human Health and Development, Nutrition, Biology, Enrolled in Schreyer’s Honors College

HIGH SCHOOL DIPLOMA JUNE 2008 DOWNINGTOWN HIGH SCHOOL EAST CAMPUS

·Related coursework: Various Honors Classes, AP US History, 3 Years of French, 3 Years of Latin, 1 Year of Japanese

Skills & Abilities

MANAGEMENT

·Result-oriented: Ability to achieve desired objectives in a timely manner

·Ability to give, receive and internalize feedback in a professional manner

·Proactive thinker

·Strongly dedicated to staff development and motivation

·Excellent comprehension of organization financial performance

·Ability to balance multiple priorities simultaneously

·Strengthsfinder 2.0 Assessment Results:

·Adaptability

·Responsibility

·Strategic

·Relator

·Maximizer

COMMUNICATION

·Exceptional listener and communicator who effectively conveys information via various methods (i.e. verbal, written and electronically) both horizontally and vertically

·Computer literate with experience in MS Office, Excel, Powerpoint and Access

·Effective communication of planning and strategy to necessary personnel

LEADERSHIP

·Direct daily workflow and mitigate of problems as they arise

·Delegate responsibilities in the most efficient manner

·Motivate team to accomplish objectives

·Lead by example with the utmost integrity

Experience

OPERATIONS DIRECTOR CHICK-FIL-A OF LIONVILLE FEB 2008-PRESENT

·Develop a Team Vision with DL (Leadership Director) and DD (Director of Development) congruent with Restaurant Vision

·Develop an annual Business Plan for the Operations Team

·Utilize accurate sales forecasts and current Sales Mix Reports to update food preparation tools

·Administrate Web Supplier Payments

·Arrange delivery of Change Fund monies from bank; Ensure accurate deposits leave via courier on bi-weekly basis

·Maintain accurate budgets for Repair and Maintenance, as well as Warehouse ordering

·Analyze CEM (Customer Experience Monitor) reports in order to continuously improve the customer experience

·Analyze ROE (Restaurant Operational Evaluation) reports in order to determine critical areas of focus

·Actively participate in bi-monthly HPLT (High Performance Leadership Team) meetings

·Ensure bi-yearly Team Member evaluations and quarterly Leadership evaluations are completed

·Hold Assistant Directors accountable for all Operations Team expectations and responsibilities

·Hold all Directors and Assistant Directors accountable to achieve expectations and goals

·Minimize incremental profit opportunity to achieve annual profit expectation

·Complete Month End Inventory Count with Assistant Operations Director(s)

·Manage the transfer of inventory from one Restaurant to another in InForm (multi-purpose corporate software)

·Maintain the Monthly Business Summary and assist DL with Month End Package

·Explore the Report Galleries to align Financial Return goals and maximize profit opportunities

·Maintain ROE and CEM scores above the top 20% average Free-Standing Unit

·Maintain ServSafe certification

EQUIPMENT AND FACILITIES MANAGER CHICK-FIL-A OF LIONVILLE FEB 2008-PRESENT

·Manage and Direct Restaurant and Equipment Cleaning and Maintenance procedures to ensure compliance with company standards

·Maintain Daily Cleaning checklists to ensure a rigorous cleaning schedule

·Maintain Restaurant and Equipment Preventative Maintenance schedule

·Order all small-ware and necessary daily operational equipment from Chick-fil-A Warehouse on a monthly or as needed basis

·Order parts and schedule service for all ill or non-functional equipment

·Maintain a list of all vendors and service providers in regards to all equipment and facilities needs

INVENTORY CONTROL MANAGER CHICK-FIL-A OF LIONVILLE FEB 2008-PRESENT

·Maintain adequate and orderly inventory levels with timely and accurate ordering through designated suppliers

·Place bread delivery orders and receive bread deliveries in InForm

·Manage Inventory & Order Setup and Travel Path Management in InForm

·Manage produce ordering to ensure adequate ingredient amounts; accept only CFA Approved Brands List

·Direct receiving team to receive orders in a timely and efficient manner; insure a thorough inspection of all products received for proper handling, damaged goods, appropriate labels, etc.

·Request credit(s) for any and all mishandled, mislabeled, or damaged goods received by suppliers

·Assist Operations Director with Month End Inventory Count

SENIOR SHIFT LEADER CHICK-FIL-A OF LIONVILLE FEB 2008-PRESENT

·Certified in all areas of company training program for front counter, kitchen, etc.

·Organize shifts efficiently by verifying Team Members are in proper positions

·Embody company vision, mission and core values

·Create an enviable working environment by treating Team Members with honor, dignity and respect

·Strive to deliver outstanding Operational Excellence throughout every shift

·Monitor sales and labor versus staffing levels; add or cut hours as necessary

·Comprehensive knowledge of Team Member Policy Handbook; Administer proper disciplinary action of TMPH violations

·Facilitate completion of Daily Cleaning Tasks

·Ensure cleanliness of the restaurant and the condition of all equipment

·Overlook the proper timing and completion of daily procedures and tasks

·Counting and depositing monies accrued daily via SmartSafe as well as maintaining an accurate change fund log

·Handling and resolving customer complaints/issues

·Active participation in monthly HPLT (High Performance Leadership Team) meetings as scheduled

·Participate in the evaluation of Team Members, Team Leaders, and Shift Leaders

·Provide constructive feedback to all Team Members, Team Leaders, and Shift Leaders

·Hold all Senior Shift Leaders accountable for position responsibilities and expectations

HEART OF HOUSE TEAM MEMBER LEHIGH VALLEY RESTAURANT GROUP, INC. APRIL 2017-PRESENT

· Prepare menu items in a timely manner utilizing proper presentation guidelines

· Maintain restaurant equipment and facilities as per company standard

· Complete other duties as assigned

CONSULTATIVE SALES ASSOCIATE SEARS HOLDINGS, INC. APRIL 2009-NOVEMBER 2009

·Sold mattresses, microwaves and other related departmental items and accessories

·Maintained knowledge of products to assist and educate customers on options available

·Provided a positive customer experience

·Processed customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures

·Upsold any protection plans, delivery and/or installation (if appropriate), and any other miscellaneous profit opportunities while using minimal effort

·Offered credit and rewards program opportunities to all customers at the point of sale

·Maintained merchandise standards and ready all day standards within department

·Used internet navigation to access and print information and reports

·Completed other duties as assigned

Key Accomplishments

Helped achieve a $0.925 million increase in annual sales from Feb. 2008 until present at Chick-fil-A Lionville, with an average sales increase of 6.57% per year from 2011-2015

Drove a team of more than 50 employees to achieve a stellar 13.43% sales increase in 2011 at CFA Lionville, obtaining profits in excess of 10-11% in the years 2009, 2011, 2012, 2013 and 2014

Exceeded team’s BHAG goal for sales in 2014 by exceeding $3.6M for the year, and again in 2015 by exceeding $4M at CFA Lionville

Guided team to achieve a positive food cost gap in 2014 and 2015 with a percentage of 1.54% and 1.73%, respectively at CFA Lionville

Consistently met Restaurant Labor Benchmarks for Top 33% and Top 20% chain-wide throughout tenure. Hit Top 10% multiple times (May 2015, April 2015, October 2014, May 2014, August 2012)

In 2014, Championed the Lean Chicken Process, revolutionizing production at all Chick-fil-A locations. This new system drove down food cost considerably (see above)

As a leader, trained and developed over 25 new employees, including several current members of the management team

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