DEMETRIS WHITE

**** ***** *** ***. #****, Hanover, MD 21076, 301-***-****, adwaf1@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

SKILLS

Transaction processing

Order management

Multitasking

Microsoft Office 365

Recordkeeping

Written communication

Warehousing Functions

Monitor/control open orders

HVAC Sales

Customer Service

Payment System

Lead Employee

Resolving Customer Issues

SAP System

Plumbing Sales.

EXPERIENCE

Counter Sales Associate

Carrier Enterprise Hanover, MD

January 2021 - Current

Assist contractors with HVAC parts and equipment and maintaining customer’s satisfaction, quickly resolving issues and offering expert assistance with promoting HVAC replacement components and supermarket products to Dealer Network and HVAC Contractors.

Supported customer product and service needs at front counters.

Provide a high level of customer service with product expertise and selling skills.

Demonstrated product knowledge when discussing menu options and making recommendations to customers.

Work closely with our vendor partners

Successful completion of all assigned training within the given time frame.

Perform other duties as assigned.

Used POS system to help management improve margins, ensure accurate sales reporting, and develop staff revenue goals.

Assists product managers with new products including supporting documents, competitive activity, Training and other relevant issues.

Process orders, to include counter, delivery, special & direct orders

Front Counter Lead

Lennox Part Plus West Chester, PA

December 2018 - January 2021

100% world class customer service with direct involvement in day-to-day operations and positively impacting sales goals. Effectively collaborate with Store Manager to manage inventory, maintain the appearance of the store, record received and shipped products and preparing items for shipment

Served customers by going above-and-beyond to offer exceptional support for all needs.

Responsible for promoting sales of HVAC replacement components and aftermarket products to our Dealer Network and HVAC Contractors.

Assisted customers with sales and service needs.

Helped team handle high-volume work by prioritizing tasks and organizing supplies.

Collaborated with team members to meet daily demands and handle challenging projects.

Obtained required consent and signatures from customers, verifying intended adherence to contract terms and policies.

Collected payments following return of HVAC equipment and explained charges.

Answered questions via telephone and in-person, detailing Product or service information and procedures.

Explained product and service features, operations, and equipment use to foster customer convenience and satisfaction.

Plumbing Specialist

Lowe's Incorporated Upper Marlboro, MD

October 2006 - November 2018

Provide detailed product information to customers and peers.

Promoting and recommending products, plans, or installation services that match customer needs.

Informing customers on pricing, options, or status on pending orders includes generating leads.

Coordinating successful completion of projects and orders.

Perform order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues.

Operator forklift when pulling orders for customers.

EDUCATION

Delaware Technical Community College

3 GPA

ACCOMPLISHMENTS

Sales specialist with four years of progressive sales experience demonstrating excellent solution finding client services, and team building skills with proven record of delivering high-quality work with quick turnaround time.

ADDITIONAL INFORMATION

Won “Highest Sale Quota” 2015 Award (Lowe's) Awarded employee travel award due to “Performance Excellence” for two years. Volunteer at Brandywine Counseling and Community Services

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