Customer Service Intervention Specialist
Resume:
Stacey ODell
Registered Nurse
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Patient-oriented Nurse with Number years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Area of expertise specialty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care. Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Contact
Address
West Warwick, Rhode Island 02893
Phone
adwae6@r.postjobfree.com
Skills
Preventive health
Intravenous therapy
Patient and family advocacy
[Type] care planning
High level of autonomy
Medical consultation
Neurology awareness
Procedure preparations
Relationship building
Diagnosing [Type] illnesses
Hospice philosophy understanding
Removing sutures
Staff supervision
Disease prevention and intervention specialist
Infection control measures
Patient evaluation
Chest pain management
Diabetes and nutrition education
Strong clinical judgment
Patient check-ins
Women's health exams
Postpartum counseling
Disease specialization
Appointment Scheduling
Feeding pumps understanding
Medication Administration
Medical laboratory procedures
EMR / EHR
[Region] expert
IV setup
Shared governance
Insulin medication assistance
Patient Management
Data Collection
Emotional intelligence
Oxygen saturation standards
Sanitation
Patient Assessments
Managing deadlines
[Language] proficiency
Medication distribution
Personal care needs
Supply restocking
Employee Evaluation
OSHA safety expert
HIPAA education
ICD-9 forms
Emergency Procedures
Lab result interpretation
Direct Patient Care
Professional bedside manner
Health screening
Collecting vitals
Medical office administration
Chronic disease management
Care Plan Development
Proper catheter insertion/removal
Precepting
Home care
Vaccine administration
[Type] regulatory compliance
[Type] coordination
Medical Records Management
Administering immunizations
Physical assessments
Work History
2020-10 - Current
Registered Nurse
American Renal Associates Holdings Inc., Providence, RI
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Audited charts and reviewed clinical documents to verify accuracy.
Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
Managed care from admission to discharge.
Provided direct patient care, stabilized patients, and determined next course of action.
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
2017-07 - 2020-08
Acute Dialysis Registered Nurse
Lee Hospital, Fort Myers, FL
Educated patients and families on dialysis side effects.
Recognized changes in each patient's condition and adjusted dialysis treatments on daily basis.
Provided each chronic and acute renal patient with compassionate and dedicated plan of care for treatment.
Assisted in care of chronically-ill patients, with focus on patients with kidney disease, high blood pressure and asthma.
Communicated with physicians and hospital staff regarding significant information to notify staff of issues and changes.
Gained high level of understanding regarding renal function, kidney diseases and conditions and dialytic treatments.
Analyzed emergency situations and took prompt action to save lives.
Utilized Type automated healthcare database to perform duties, maintain records and prepare reports.
Oversaw administration of peritoneal dialysis in addition to Type, Type and Type medications.
Evaluated patient histories, complaints, and current symptoms.
Educated families and patients regarding conditions, symptoms and care plans.
Met with patients to gather vitals, evaluate symptoms and assess conditions, ordered diagnostic tests and interpreted laboratory results.
Provided expert critical care response in emergency situations involving illnesses or injuries.
Addressed issues with multiple organ systems in patients with critical illnesses.
Performed emergency medical procedures such as basic cardiac life support (BLS), advanced cardiac life support (ACLS) and other condition-stabilizing interventions.
Worked on regular basis with patients suffering from conditions such as traumatic brain injuries, burns and cardiac events.
Interpreted information obtained from electrocardiograms (EKGs) or radiographs (x-rays).
Managed patients' pain relief and sedation by providing pharmacologic and non-pharmacologic interventions, monitoring patients' responses and changing care plans accordingly.
2015-08 - 2017-07
Dialysis Charge Nurse
American Renal Associates Holdings Inc., Bradonton, FL
Analyzed emergency situations and took prompt action to save lives.
Oversaw administration of peritoneal dialysis in addition to Type, Type and Type medications.
Utilized Type automated healthcare database to perform duties, maintain records and prepare reports.
Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Managed patients recovering from medical or surgical procedures.
Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Performed triage on incoming patients and determined severity of injuries and illnesses.
Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Monitored patient reactions after administering medications and IV therapies.
Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Evaluated patient histories, complaints, and current symptoms.
Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Educated family members and caregivers on patient care instructions.
Recorded details regarding therapies to keep patient charts updated.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Implemented care plans for patient treatment after assessing physician medical regimens.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
2011-01 - 2015-08
Dialysis Registered Nurse
American Renal Associates Holdings Inc., Fall River, MA
2009-06 - 2011-01
Office Registered Nurse
Partners In ObGyn, Pawtucket, RI
Assessed patient health status based upon presented symptoms and directed patient to appropriate level of care or acceptable alternative venue.
Sterilized instruments and equipment and stocked unexpired supplies and medications to prepare patient care areas.
Completed paperwork and prior authorizations and scheduled appointments for patients.
Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
Reinforced health education, counseling and advice to patients and families and assessed patient educational needs, prioritized patient learning needs, identified barriers to learning and used educational tools to encourage non-adherent patients.
Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Educated family members and caregivers on patient care instructions.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Performed triage on incoming patients and determined severity of injuries and illnesses.
Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Evaluated patient histories, complaints, and current symptoms.
Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
2000-01 - 2006-06
Team Leader Manager
Life Inc, Bristol, RI
Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Recruited and trained high-performing team members, maintaining optimized customer service.
Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Developed rapport to create safe and trusting environment for care.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted disabled clients to support independence and well-being.
Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Monitored progress and documented patient health status changes to keep care team updated.
Led patient or group recreational activities for enhanced patient outcomes.
Supervised daily activities and provided assistance to staff.
Maintained clean, safe, and well-organized patient environment.
Administered medication as directed by physician.
Transported clients to medical and dental appointments to provide support.
Educated clients and family members on relevant topics to support independent living.
Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Monitored clients to assess and report physical and behavioral changes to supervisors.
Researched community resources and services to provide accessibility and assistance to clients.
Developed and implemented individualized care plans to meet individual needs of each client.
Guided patients to restroom to support bladder and bowel relief requirements.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Entrusted to handle confidential and sensitive situations in professional matter.
Assisted with daily living activities, running errands, and household chores.
Scheduled daily and weekly care hours for client caseload.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Replaced bandages, dressings and binders to care for wounds and encourage healing.
Completed regular check-ins and progress report for each client.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Maintained entire family's schedule and organized events.
Recorded status and duties completed in logbooks for management.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Identified needs and coordinated plans for travel and out-of-town functions.
Liaised with key accounts to deliver targeted administrative household support.
Transported clients to and from medical appointments with safety and efficiency.
Handled incoming mail, bills and invoices and completed appropriate actions.
Monitored clients' overall health and well-being and noted significant changes.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Provided compassionate and patient-focused care to cultivate well-being.
Education
2001-08 - 2008-12
Associate Degree In Nursing Science: Nursing
Community College of Rhode Island - Lincoln, RI
Additional Information
Bls certified
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