Customer Service Desktop Support

Location:

Posted:

April 02, 2023

Vincent Lee Alston

adwae5@r.postjobfree.com

S U M M A R Y

Detail oriented, resourceful, proven ability to identify, analyze and solve problems, with outstanding customer service problems solving skills.

(2015 To Present) FREELANCE Contractor

CLIENTS - UBS, SITA (5 months), FIRST DATA (9 Months) Ambac/World Trade Center – Allspring Global Investments – Ally Financial – Wells Fargo etc.

Experience

• OS Migration - Windows 7 to Windows 10 - Well over 1000

• Secure Disk Wipes

• Refresh/Reimage Projects

• Desktop Support Level 2

• Remote Support

• Active Directory

• SCCM Remote Software Installation

• Remedy, ServiceNow Ticketing systems

• Ticket Tracking and Documentation via Cherwell/Remedy Ticketing Agent

• Mobile Phone and Tablet support via GOOD

• Office 365

• Ms Lync and Outlook Support

• Asset Scanning and Inventory

(10/2013-5/2015) Technical Support – Bank of the West, Omaha, NE

• Technical Support for hundreds of users

• Extensive triage support (password reset, login assistance, printer support, etc.)

• Phone / email support. Remote access support

Vincent Alston Page 2

Rev - 11/30/2022

• Proprietary Application support

• High customer service.

(4/2012-10/2013) Technical Support – Nebraska Medical Center, Omaha, NE (contract)

• Worked with a team deploying a M.D.I product throughout facility.

• Worked with the Capsule Neuron device integrating several medical device types with EMR (Electronic Medical Records) software.

• Team assembled, installed and troubleshot and supported over 800 devices.

• Provided phone support for Epic EMR, software program.

• Traveled to customer locations to assist with handheld mobile devices complications (drop WiFi, login support, data connectivity, etc)

• Windows environment.

E D U C A T I O N

Gateway College, Omaha, NE, Computer Programming 11/89-10/90 University of Nebraska at Omaha, Omaha, NE