Property Manager Customer Service

Professional Summary

Work History

GARY BATES

Hartsville, SC 29550 828-***-**** ********@*****.*** Ability to multitask, work independently and within teams in fast-paced, high volume environments. Flexible work and shift schedule. Excellent work performance and attendance record. Experienced in sales and management with over 20 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Food Trailer 08/2018 to Current

NEW DOG IN TOWN – Bishopville, SC

Used cash register to tender change and process cash and credit card payments Stored food in designated containers and storage areas to prevent spoilage or cross- contamination

Maintained high standards of customer service in high-volume, fast-paced operations Accurately counted back change on cash transactions to align with register readouts and balanced cash till

Verified prepared food met all standards for quality and quantity before serving to customers Assembled food orders while maintaining appropriate portion control Greeted customers promptly and took orders to keep flow of traffic moving Property Manager 03/2015 to 03/2018

Evening Shade River Lodge And Cabins – Chimney Rock, NC Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects Boosted occupancy [Number]% by leveraging market knowledge and successful promotional strategies

Communicated effectively with owners, residents and on-site associates Responded to all Common Area Maintenance (CAM) inquiries Audited files and reported any issues requiring follow-up to program manager Analyzed and evaluated monthly and quarterly financial statements Scheduled outside contractors for major maintenance issues Cabin Manager 05/2013 to 02/2016

Education

Sleepy Hollow Cabins – Franklin, NC

Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates

Greeted and assisted guests by gathering information pertaining to reservations or requests Booked large groups for weddings, seminars, conferences and other events, providing best available room rates

Sales Management 05/2010 to 04/2014

F.O.P. – Bufford, GA

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals

Facilitated 150% increase in sales sales over two years Created new sales and promotional methods

Created robust sales plans and set territory quotas High School Diploma

ATHS - Indianapolis, iN

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