Call Center Customer Service

TRINA JOHNSON

adwa9c@r.postjobfree.com

Tarzana, CA 91357 310-***-**** cell

PROFILE

A position where proven administrative, impeccable customer service and consultative sales skills coupled with superior work will add mutual value and opportunity for growth and advancement.

Experience

Southern California News Group//Irvine, CA 2021 to Present

Sales Development Representative

oCold calling and well as follow up with warm inbound leads

oProvide customer service to current clients

oSet appointments for the Business Development Team

oFollow Up with clients via email corresponds, phone calls and google meetings

oClosing over $39k a month on revenue on average

oClosed over 980% of my monthly goal

Top Notch Field Chase/Los Angeles, CA 2020 to 2021

Administrative /Customer Service (Temp)

oAnswer incoming calls and take messages

oDispatching and routing calls to field representatives

oProvide customer service to current clients

oData Entry for reports

oAssist with marketing to generate business leads

oGeneral office duties filing, faxing, Invoicing, mailings, correspondence, scanning and copying

YZ Wholesale Jewelry Co. California/Nevada 2013 to 2020

B2B Territory Rep (Outside Sales)

oResponsible for prospecting and cold calling new clients resulting in over 40% of new business

oQualify leads and set appointments to visit with buyers and retail stores in my territory

oPromoted jewelry products at trade shows up selling over 45% of inventory

oProcessed and prepared sales orders from customers accounts from order entry to shipment

oMaintained and followed up with pre-existing accounts

oPrepared proposals, quotations and contracts for clients and exceeded monthly quotas

Konica Minolta Business Solutions Woodland Hills, CA 2012 to 2013 Account Executive-B2B (Outside Sales)

oCold call and contact warm prospective customers and key decision makers through telephone and in person contacts to

Obtain appointments for sales meetings; prepare presentations, quotes, and proposals

oProvide customers with the a high standard of customer service through follow up contact and consultation

oMaintain cooperative working relationships with all necessary departments to ensure sales are generated

oMeet and exceed monthly sales objectives

oClose sales, gather all detailed information, and develop a sales plan for the account

JMS FINANCIAL –Medical Loans/ Van Nuys, CA 2007 to 2011

Account Executive//Inside Sales/Call Center

oCold called over 100+ physicians and dentists and market medical working capital loans in a call center

oAssisted doctors with application process, questions and concerns

oProcessed equipment loan applications for working capitol

oMaintain accounts and consistently followed up to ensure proper processing/funding

oProvided administrative duties and assisted with loan processing

oClosing and funding between 2-5 loans per month generating 35% of new business

J & J Personal Services/ Los Angeles, CA 2004 to 2006

Recruiter Coordinator/Sourcer

oProspect and source candidates through various job boards Monster, CareerBuilder, Taleo & Internal database

oScheduled candidate interviews, answer applicant inquiries throughout the recruiting process

oPost pipeline and current openings on Applicant Tracking System

oSort and manage resumes to effectively recruit for all positions posted

oExperienced with Boolean Search, applicant tracking system and sourcing

COMPUTER LEARNING CENTER / Los Angeles, CA 2000 to 2003

Admissions Representative

oRecruitment and enrollment of students/clients into various programs for future career placement

oInterviewed applicants through telephone contact and personal interviews

oDetermined the correct career program they were qualified for

oCold called over 90 to150 prospective students through direct mail leads daily

oMaintained a minimum of 100,000 of revenue per month

oAchieved and exceeded sales goals, with 85% enrollment rate

EDUCATION

SANTA MONICA COLLEGE / Santa Monica, CA

Marketing / Communications (Degree in Progress)

SKILLS

Microsoft Office- Word, Excel, Outlook, PowerPoint, Salesforce.com (CRM),Velocify, Html, ACT, QuickBooks (light), Social Media/ Savvy/ Internet Explorer, Boolean search, applicant tracking, sourcing, digital marketing, account management, lead generation, admissions counseling, in/outside sales, call center, typing 65+ wpm & general office procedures, trade show coordination, cold calling, business development, sales development, self-motivated, “can do attitude” ability to multitask, customer service awarded, organized, excellent communication, written skills, friendly, warm, a professional demeanor, with the ability to work collaboratively and effectively in a team-oriented environment as well as Remote from home for the past .

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