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Center Agent Transaction Manager

Location:
Carmel, IN
Posted:
April 03, 2023

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Resume:

P MAHENDER REDDY

Email: adwa8o@r.postjobfree.com

Mobile: +1 -463-***-****

Career objective:

Intend to build career with leading corporate environment with committed and dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging and creative environment.

Professional Summary:

Around 9+ years of Experience, towards IT Development, Support and Maintenance.

Experience in client/Server Applications using Microsoft Technologies

Strong skills on .NET Framework using C#.NET, ASP.NET, MVC, Entity Frame work, ADO.NET.

Writing reusable, clean code for requirements.

Good experience on angular - 8,9,10

Strong knowledge in version control toll like GIT and GitHub

Coordinate or assist the developers with establishing and applying appropriate branching, merging conventions by using GIT.

Extensive experience in administrating and configuring the Continuous Integration tools like Jenkins.

Following Jenkins best practices and latest plug-ins, developing Jenkins jobs which are integrating with Git repos.

Experience with configuring and updating the servers using configuration management tools like Ansible.

Experience on working Amazon Web Services (AWS), Instance creation in multiple regions.

Launching and configuring of Amazon EC2 (AWS) Cloud Servers using AMI's (Linux/Ubuntu) and configuring the servers for specified applications.

Auto scaling the Amazon Web Service (AWS) depending upon the requirement.

Continuous Integration and Continuous Delivery is being enabled through Deployment into several environments using Jenkins.

Automation of build process (Build Automation) using the Jenkins and Git.

Handling all the releases such as maintenance release, and launch of new projects.

Managed daily builds and releases to QA. Debugged build failures and worked with developers and QA people to resolve related issues.

Perform daily system monitoring, verifying the integrity and availability of all server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Technical Skills:

Microsoft Technologies:

C#.NET, ASP.NET, MVC, ADO.NET, WCF, ENTITY FRAME WORK, LINQ.

SharePoint, office365.

Windows server

Xml, Html, and CSS.

Database:

SQL Server

Linux

Scripting languages:

Java script and

J query, angular 9,10

Development Tools:

Microsoft Visual Studio - .NET 4.5 & 4.7, TFS, GITHUB, Jira.

SharePoint.

Web Server – IIS.

Devops-Tools (CI/CD)

DevOps Tools:

Versioning Tools

Git, GitHub

CI Tools

Jenkins

OS

Windows, Linux

Build tools

Maven

Config Management

Ansible

cloud

Amazon AWS

Ticketing Tools

Remedy, Service Now

App server

Apache tomcat,

Containerization tool

Docker

Languages and scripting

shell scripting

Artifactory

Nexus

Education Qualification:

MCA (Master of computer Application with 71% from Osmania University: India-Telangana-Hyderabad).

Work Experience:

Applied Materials - Working as Senior Software Eng. from Dec 2019 to Present.

Unisys - Worked as Application Development Eng. from March 2017 to Dec-2019.

Infosys - Worked as Technology Support from July-2013 to Dec -2015.

Key Responsibilities:

Gaining exposure in end-to-end development of software products from requirement analysis to system study, designing, coding, testing and debugging.

Implementing applications that support and enhance administrative and associated systems. This includes on-going support of these applications.

Working with the asp.net framework, C#.net, SQL Server, Angular, MVC.

Involving in Devops & Designs/Architectural patterns.

Implementing architecture styles/API’s (REST, RPC).

Understanding of agile methodologies.

Trouble shooting, debug, and upgrade existing software.

Mentoring to junior developers in the team.

Participate in requirements analysis.

Collaborating with internal team to produce software design and architecture.

Writing clean, scalable code using.net programming languages.

Testing and deploy applications and systems.

Reuse, update, refactor and debug code and improve existing software.

Develop documentation throughout the software development life cycle (SDLC).

Serve as an expert an applications and provide technical support and integrate software components and third party programs.

Leading weekly and monthly status meeting between client and project teams.

Day to day coordination with clients, creative, marketing and other business units for smooth operations of projects.

Handling server related creations and their usage of services in the cloud environments.

Project Experience:

Project #1

Domain : Semiconductors

Client : AMAT (Applied materials)

Role : Development

Environment : Angular-9, Web API, Sql server and .net

Description: An applied material is a product based company which deals with all equipment’s and their costs and is my current project.

Role and Responsibilities:

Working on new enhancements and complex bug fixes

Monitoring the cost related and audit related activities with respect to project.

Implementing applications that support and enhance administrative and associated systems. This includes on-going support of these applications.

Carry out needs assessment, system integration and design support and general change management support.

Work closely with other Programmer/Analysts to deliver timely and cost-effective solutions.

Leading weekly and monthly status meeting between client and project teams.

Co-ordination and monitoring the activities of project team ensuring that all the work is under taken in accordance with the project plan.

Day to day coordination with clients, creative, marketing and other business units for smooth operations of projects.

Reviewing and managing, all changes to the requirements through a formally defined scope change process.

Project #2

Domain : Banking

Client : Line Site

Role : Support/Maintenance

Environment : Microsoft

Description: Line Sight™ is a near real-time, all-source intelligence analysis software application product. It automatically assesses potential risk that a traveler or cargo shipment represents. It enables automated clearance of no/low risk entities and tailor treatment plans for higher risk entities. It comprises of advanced targeting algorithms plus a special purpose platform. It is capable of ingesting and analyzing high volumes of traveler and cargo data.

Role and Responsibilities:

Installing new components to all environments’ dev, test, and production.

Configuration changes based on developer requirements.

Deployments jar wars based on developer requirements.

Monitoring all servers and handling servers.

Performed SCM tasks, such as check-in, checkout, branching, tagging and merging code from development branches

Coordinate/assist developers with establishing and applying appropriate branching, merging conventions using GIT source control.

Maintained build related scripts developed in Maven and Shell. Modified build configuration files including Maven's Pom.xml.

Performed SCM tasks, such as check-in, checkout, branching, tagging and merging code from development branches.

Automation of build process (Build Automation) using the Jenkins.

Handling all the releases such as maintenance release, and launch of new projects.

Project #3 ELEVATE BY UNISYS

Domain : Banking

Client : Internal Product

Role : Dev and Support

Technology : visual studio 2017, SOAP UI, WCF, ASP.NET, MVC, SQLServer2014.

Description: Unisys Transaction manager suite of tools, applications and third party products together form an integrated retail delivery solution, which helps institutions build and maintain long-term, relationships with their clients.

Unisys retail delivery consists of reusable software components that provide an integrated multichannel system featuring sales customer’s service and product origination for increased sales and enhanced customer experience.

i.Elevate by Unisys is a global retail and SME banking solution.

ii.Customers around the world

iii.Delivers customizable applications for branch teller, CSR, contact center agent and back office workers.

iv.Multichannel solution supporting transaction handling for self –service channels such as internet banking, mobile banking.

v.Provides inbuilt CRM capability or interfaces to best of CRM partners.

vi.It is multichannel software; it integrates with ATM banking, net banking, etc.

Role and Responsibilities:

Worked with WCF Services.

Used visual studio to develop and consume different services

Requirement analysis, Design document, Coding and Testing.

Handling different transaction of funds transfer, deposits, credit cards, home loans, mortgage, savings accounts and current accounts.

Handled deployment, configurations, performance testing.

Fixing issues in Production Servers in different regions.

Checking product implementation end to end.

Project#4 Agency relationship Management Solution

Domain : Intranet portal development

Client : Infosys

Role : Developer

Technology : SharePoint Sever2013, windows Server 2012, visual studio 2012

Description: This project involves movement of site collection (i.e. collection of SharePoint sites). This process involves taking backup of a site collection from one server/port and then restoring the same on the different (required) server/port.

Roles and Responsibilities:

Performed SharePoint server site back

Configured the share point

Configured IIS Reset to restart IIS server

Running the commands for the stsadm tool to backup & restore

Created new web application, given port number & changed fields to requirements

Project # 5 Epitome and ESS Application

Domain : Intranet portal development

Client : Dell

Role : Support

Technology : .net visual studio and MQ software, windows server 2012, SQL.

Description: E2 –Epitome & manufacturing support system (ESS) are both applications deal with product orders, processing & work with third party vendor like CTS, Genco & process the orders which receive from or pulls orders from Tandem by E2.It’s like a service kind of application receive orders from customers and track the product checks for the product whether it is what kind of product either, parts of the machines or damaged pieces or bulk orders.

Role and Responsibilities:

Changing config file settings / port numbers, servers depending on criteria.

Checking and running the batch files looking for errors if orders stuck.

Deploying new services in windows servers according to regions.

Check-in and checkout code changes.

Configuring new windows servers and taking back up, deploying new code.

Installing MQ and oracle client software’s in newly setup for windows servers.

Project #5 Partner Membership Center

Domain : Internal application

Client : Microsoft

Role : Support

Description: The partner member ship center online help provides instructions on how to administer & manage the partner account associated with user’s program member ship. In other words, PMC is a partner UI where partner can manage and administer their organization.

Partner can view their account & perform administrative tasks.

Manage people (add people to their organization

Manage benefits (add additional benefits, pay invoices & forth)

Manage competencies (add MCPS and tested products, submit customer references.

Enroll and Reenrollment (membership required on annual basis).

Role and Responsibilities:

Supporting different kinds of applications for users.

Fixing bugs & errors with time bound.

Follow up the user’s requirement & updating.

Running different queries at back end using SQL server -2008 to reflect changes.

Submitting different high-end bugs to engineering team using VSTF.

If the given problem is not in our scope & will escalate it to respective teams.



Contact this candidate