Entry Specialist Service Representative

Nicole Woods

Chester, SC ***** • 803-***-**** • adwa77@r.postjobfree.com

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Outstanding customer service skills.

Computer literate / experience in maintaining accurate records and reports. Skills

MS Office and Word 5 years of experience.

Microsoft Excel 1 year.

Data entry specialist

Customer Service

Sales Associate

Pharmacy Billing

Medical Billing

Medical Terminology

Work History

ICQA SPECIALIST, 11/2012 to 02/2022

Ross Distributing Center – Rock Hill, SC

Established customer adjustments to maintain financial accounts. Responsible for testing for accuracy and quality of Product. Performed audits for equipment accuracy, report generation problem resolution, and special projects as requested.

Requires in depth understanding of all DC processes to perform directed QA audits. Increased product accounts by 50%

Patient Service Specialist, 06/2011 to 08/2012

Atrium Health Pineville – Pineville, NC

Facilitated communication between patients and various departments and staff. Followed document protocols to safeguard confidentiality of patient records. Applied administrative knowledge and courtesy to explain procedures and services to patients.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Organized patient records and database to facilitate information storage and retrieval. Compiled and reviewed medical charts.

Customer Service Representative, 07/2000 to 09/2015 Iqor – Charlotte, NC

Maximized customer retention by resolving issues quickly. Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products. Fulfilled orders and sourced products to meet rigorous customer delivery schedules. Provided sales and customer service assistance to walk-in traffic Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Updated account information to maintain customer records. Met customer call guidelines for service levels, handle time and productivity.

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Education

GED: 05/1996

Chester Senior High School - Chester, SC

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