Compliance Training Specialist

America J. Barajas

***** *. ******* **.

708-***-**** (Cell)

*******.*********@*******.***

Profile

To obtain a job that will allow me to gain valuable work and life skills. My goal is to work in an environment with more hands-on interaction. I would like to be given the opportunity to gain the experience I need to be the best employee and team member possible, with the ability to grow with your company having a positive outcome for all. I am able to multitask efficiently according to employer and customer needs. I have extensive experience in customer service and audits.

Skills

• Bilingual – English and Spanish

• Demonstrated customer service skills

• Established ability to work in a fast paced environment

• Experienced in Microsoft Products including Word, Excel and Outlook.

• Knowledge in Bullhorn(PeopleNet) time clocks, Avionte and Ultra Staff software, Equifax, E-verify, and Asurint websites.

Experience

Staffing Network, LLC Corporate Compliance Training Specialist 04/2021- 03/2023

●Audit client requirements via screening vendors

●Ensure branches are in compliance with company standard operating procedures(SOPs) and all applicable federal and state regulations

●Place drug test orders with company vendor and administer drug test results via Escreen

●Administer E-verify website to ensure all TNC cases have been resolved and or E-verify cases were processed successfully

●Provide attestation forms per client requests

●Complete Verification of employments (VOEs)

●Delegate unemployment claims to appropriate personnel and assist when necessary

●Update client requirement tabs via Avionte to ensure branch screens candidate adequately

●Asurint background processing and scoring

●Train new hires company wide on company policies and procedures

Staffing Network, LLC Assistant Branch Manager 01/2018- 04/2021

●Source applicant resumes, conduct phone screens, schedule interviews, and hire appropriate applicants

●Coordinate operations at job fairs, attend and search for potential job applicants as needed

●Process job postings utilizing various methods for all open positions, create orders and open assignments via Avionte

●Interface regularly with clients, candidates, and/or employees ensuring prompt and professional answers to inquiries, client orders, and operational services are always met timely

●resolve client and operational issues

●Perform the interviewing, screening requirements, hiring and placement of contingent employee workforce. Maintain the Avionte system with a sufficient pool of qualified candidates for client placements

●Respond and complete unemployment claims in a timely manner. Ensure sufficient documentation is provided for claim responses and participate in hearings, as needed.

●Maintain and document employee incidents in the Avionte system such as absences and disciplinary actions, etc. Take appropriate remedial actions to resolve incidents and/or discipline employees where appropriate.

●Ensure appropriate corrective action is taken when incidents occur and document appropriately in employees records and files. When necessary, seek additional support or guidance from the area manager or Human Resource.

●Report all work related accidents/injuries to the Risk Management department immediately after completing an injury report with the employee.

●Coordinate the reconciling of employee’s payroll hours for reporting to the assigned payroll/billing administrator for processing in a timely manner

●Ensure telephones are answered in a professional and courteous manner, including after normal business hours and weekends, as necessary

●Submit accurate and required requirements via screening vendors and report to compliance department

●Fill and provide adequate service for client orders and communicate information on all open positions to my team

●As necessary, and in adherence to client service requirements, schedule necessary orientations and check-ins for new employee placements

●Oversee entire branch personnel

Staffing Network, LLC Temp at Rapid Displays as a Customer Service Rep 06/2012- 12/2017

As a customer service clerk my responsibilities include sorting through daily orders from the client online system. I create and configure orders altering weights and dimensions, generate labels and billing packets. I also follow-up on pending orders and process purchase orders quickly and efficiently. It is also my responsibility to answer emails from the client and respond to customer inquiries regarding product or inventory and create new order requests. In my role as a CSR I double check inventory counts, record the data manually and update quantities in an in-house computer data system.

Things Remembered Key holder 10/2011 - 12/2022

My responsibilities include efficiently processing transactions within a busy, fast-paced environment. Control cash assets, deal with large amounts of money and provide accurate money transactions. Operate cash registers, scanners and computers to itemize and total customer purchases and transactions. Collect payments and make change for cash transactions. Maintain a balance drawer at the end of each shift. Update spreadsheets and file nightly reports. Train new employees; teach product knowledge to the entire staff. Engrave product, assist with store stocking, floor-sets and opening/closing procedures as well as maintain a clean and safe work area.

Sam’s Club Cashier 07/2015 – 04/2016

Courteously greet customers and efficiently process transactions in a timely manner. Collect payments, work cash registers, scanners and computers to itemize and total customer purchases to provide accurate money transactions. Train new employees as well as maintain a clean and safe work area.

Country Home Day Care Center Volunteer 08/2011-01/2012

●Supervise children between the ages of 3 months to 5 years

●Set up classroom for the new school year

●Nurturing and welcoming each child

●Maintain a sanitary and safe classroom

●Creating new games for children to play

KB Toys Sr. Store Manager 09/2005 - 01/2009

●Interview potential team members

●Educate entire staff on product knowledge

●Payroll analysis and scheduling

●Control cash assets

●Revamp store layout according to sales trend by category

●Direct loss prevention initiatives

●Handle any customer conflicts

Education

South Suburban College South Holland, IL 2010-2011

• Professional Child Care Certificate with a 3.28 GPA

Safe Care 10/ 2011- 10/2013

• CPR and First-Aid Certified

Contact this candidate