Office Manager Assistant
Resume:
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**** ****** **** *****, **********, GA 30052
adwa40@r.postjobfree.com
Highly personable Clinical Office Team Lead-Medical Assistant/Medical Front Office Assistant with years of experience in account management, claims and sales processing, and call-center operations within the retail, furnishing, and insurance industries.
Talent for identifying patients’ needs and presenting appropriate services.
Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
Expertise in resolving escalated customer service issues.
Proficient with EMD, Greenway, Simplify, Citrix Xen, Drs. First, Hospital servers(Eastside/Gwinnett Medical) as well Microsoft Office System (including Microsoft Word, Microsoft Works, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook). Atlanta Gastroenterology Associates- Snellville, GA August 2014- Present Clinical Office Team Lead
Coordinate coverage assignments for lunches and PTO; fills in for clinical office staff as needed, Oversees timely coordination of Direct Referrals as directed by the Office Manager, Oversees test tracking as directed by the Office Manager, Assists Office Manager with training, coaching and development of team members; including ongoing clinical staff proficiency testing Assists Office Manager in monitoring staff to prevent overtime while covering the clinical duties and tasks, Monitor clinical equipment to ensure proper functioning and calibration,Oversee timely resolution of Greenway pending prescription refill request Assists the Office Manager in ordering medical supplies and educational materials Monitor sample closet, discard outdated medications, keep current medication organized and check sample log Monitors filing center to ensure all documents are handled in a timely manner Assist with OSHA and Safety program requirements as directed by the Office Manager Monitors schedule and organizes patient flow for physician office visits or in-office procedures Accompanies patients to exam room; collects patient history and provides physical assessments as delegated by the physicians Schedules and obtains results for lab or radiology procedures; interprets and accurately communicates results to physicians and patients as necessary Performs or assists physician with in-office procedures and specialty patients including Remicade, Hydrogen Breath Tests, Pill Cam Endoscopies, Flexible Sigmoidoscopies, and Hepatitis C Manages patient charts to ensure clinical information is completed and filed appropriately Has knowledge of drug uses and dosage requirements; ensures sample medications are up to date Performs upkeep for exam and specialty procedure room with regards to sterilization and infection control, supplies, and equipment Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures Answers emails and voicemails and returns patient calls in a timely and efficient manner Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information Participates in staff meetings as directed by the Office Manager Participates in marketing activities as directed by the Office Manager Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Office Manager Any other duties and/or special projects as assigned
Atlanta Gastroenterology Associates- Snellville, GA January 2011- Present Medical Assistant
Accompanies patients to exam room; collects patient history, vitals and provides physical assessments for current visit, manage patient’s charts to ensure clinical information is completed and filed appropriately (labs, path reports, radiology), knowledgeable of drug uses and dosage requirement, ensures sample medications are up to date, calls in prescription as needed, upkeep for exam and specialty procedure room with regards to sterilization, infection control, supplies and equipment, assist physician with in-office procedures and specialty patients, schedule in house and outside services (pill cam, ultrasound, remicade, CT scan, MRI), proficient in ordering paracentesis, blood for transfusions, biopsies and hands on with Hepatitis C regiment, monitor schedules and organize patient flow for physician, good communication with patients and family regarding medical treatment and plans, return all patient calls in a timely efficient manner along with follow up from physician if necessary, follow all standard operations and procedures, HIPPA compliance and patient confidentiality, active participant in meeting, marketing and train new employees. Bank of America (Ajilon Finances) –Tucker, GA December 2007- April 2010 Administrative Assistance
Filed Personal Property Tax Returns to various Counties and Jurisdiction and Assessed Value notices to be verifying the accuracy of the calculations. Helped supervisors with all clerical duties. Responsible for the daily mail intake and distributing. Verify tax voucher numbers and check amounts. Insert tax bill, tax return and assessed values notices for 50 states approximately 500 daily. Prepare documents and images to be reviewed, make copy of Tax Returns and process for mail according to due dates. Education
Gwinnett College
Associate Degree May 2010- December 2011
Major: Medical Administration Assistance
Niagara County Community College -Sanborn, NY September 1992- June 1994 Major: Business Administration
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