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Sales Manager Customer Service

Location:
Centereach, NY
Posted:
April 03, 2023

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Resume:

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Work Experience:

Sales management professional with extensive experience in sales, customer service and dealership training. Excellence in sales and customer satisfaction for over 2 years. Proven track record of successful relationship management with dealers, vendors, customers, and co- workers; at all levels. Moved dealership rankings up to top 5 out of 20 in New York zone.

Employment History:

Sales dept closer/sales manager

TOWER FORD 2018 DEC T O PRESENT FORD CERTIFIED

Feb. 2017 to Nov.2018 Long Island City Volkswagen 5615 Northern Blvd, Woodside, NY 11377

Jan. 10 2016 to 2017 Nemet Hyundai

144-02 Hillside Avenue, Jamaica, NY 11435

May 2, 2015 - Jan 4, 2016- City World Hyundai 3350 Boston Road, Bronx, NY 10469

Dec. 2011-Jan. 2014- Hyundai ofWhite Plains 130Westchester Avenue. White Plains, NY 10601

In charge in building a sales and finance team, set up processes and procedures for future success and stability. Brought in key members to all departments to rebuild and restructure dealership for more profitablity.

2009-2011 - Hyundai of Valley Stream

599 West Merrick Road Valley Stream, NY 11580

• Sales Manager/GSM

• Hired, trained, and supervised up to 16 salespersons and two F/I managers.

• Motivated staff to increase production and created an environment that led t h eteam to set numerous records

• Negotiated contracts and provided approval for sales, trade-ins, and financing/ credit arrangements.

• Oversaw sale of new and pre-owned cars.

• Raised revenues from$150,000 to 360,000 per month.

• Managed a store theachieved regional recognition for sales performance. • Increased marketsales from 75 units to 150 units.

• Maintained one of the lowest employee turnover rates in over two years.

1996-2003/2006-2008- Bayside Chrysler Jeep/Dodge 209-01 Northern Blvd. Bayside, NY 11361

Sales Manager/GSM

• Successfully sold or leased new and pre-owned vehicles.

• Strengthened sales crews' communication skills, overcoming objections and customer follow-through.

• Worked closely with clients to determineneedsand product selection, up-selling whenever

possible to improve profitability.

• Consistently exceeded sales goals and quotas.

• Set store records for profitability and revenue growth.

• Established long-term relationships with clients and developed a strong pattern of repeat sales, client loyalty, and referrals for over a decade.

Sales Manager

2003-2006- Westbury Jeep/Chrysler/Dodge Westbury, New York 11561

• Highest volume dealer in the northeast.

• Delivered over 4,000 units per year.

• Managed a successful sales team/F/I team, bringing profitability to a 30% increase in all departments.

1994-1996 - Paramus Chrysler/ Grand Dodge of Englewood

Route 4 Paramus, NJ

Floor Manager/ Team Leader/ Trainer

• Trained sales staff in suggestive selling and up-sel



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