Timothy Astor

407-***-****

adwa1v@r.postjobfree.com

SUMMARY

"Strategic results-driven individual in maintenance, management, sales, and business execution experience. Significant accomplishments in

consistent team performance, transformation, talent management execution, service excellence delivery, and strategic implementation, as well as the

ability to partner effectively for improved performance. Team builder, strategic visionary change agent, performance-driven passion around diversity,

superior interpersonal skills, and strong coaching ability.”

EXPERIENCE AND ACCOMPLISHMENTS

PerQs Coffee 2022 - 2023 Maintenance and Service Technician

● Responsible for the upkeep of a facility, and coffee machines such as a warehouse, shop, and convenience stores.

● Utilized mechanical aptitude, troubleshooting skills, and ability to read diagrams and schematics

● Properly troubleshoot, diagnose, and repair Commercial Espresso Equipment, including Coffee Brewers, Coffee Grinders,

and other specialty coffee equipment

● Communicated with manufacturers as needed to help with diagnoses and parts identification

● Consult with the Technical Assistance Group for technical support while onsite

● Installed all parts ordered for the customer in a timely and professional manner and in line with company policy

● Produced accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock

inventory

● Followed safe work practices and accident prevention procedures

● Maintained a neat and orderly service vehicle, along with accurate parts and tool inventory

● Managed productivity levels in accordance with company standards

● Skilled in a variety of areas including repairing, plumbing, and electrical systems.

Marriott International - Innisfree Hotels 2020 - 2022 Front Desk Supervisor

● Oversaw the grand opening of the hotel from the ground up, along with building a strategic team to implement successful

team member engagement

● Manage all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive

demeanor.

● Promoted a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

● Oversaw and supervises guest arrivals and departures with the front office executive.

● Responded to guest inquiries regarding reservations, hotel information, and guest concerns.

● Used suggestive selling techniques to sell room nights, and increase occupancy, and revenue.

● Monitored telephone etiquette and general performance of Front Desk staff daily.

● integrated and trained employees, providing support for skills development.

● Resolved guest issues and complaints in a quick, efficient manner to maintain a high level of customer satisfaction and

quality service.

● Ensured team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and

knowledge of the local area and events.

● Ensured the Front Office log book and hotel logbook are always updated and actioned upon.

● Ensured safety for all hotel guests and team members by following guest check-in and security procedures and reporting

suspicious activity to security, the manager, or MOD.

● Have good knowledge of all systems and standard operating procedures of the Front Office.

Hyatt Place 2018 – 2020 Front Office Manager

● Oversaw and managed the Front Office to ensure efficient operations and impeccable guest care, helping to achieve profit

goals. Attend to guest and group special needs and solve tricky problems with confidence and graciousness

● Kept a pulse on daily revenue and expenses to minimize loss, manage expenses, and maximize profit

● Skillfully managed the Front Office staff by creating an environment where motivated people want to join, learn, do their

best, and advance.

● Lead a diverse team by modeling the way, empowering, and coaching throughout the employment lifecycle

SunTrust Bank 2013 - 2018 Vice President / Branch Manager

● Built, implemented, and executed the SunTrust philosophy

● Recruited, hired, trained, coached, and oversaw all team members

● Established and grew commercial and small business growth within Disney Springs

● Managed audit regulations and compliance standards within the branch

● Extensively coached and developed partnerships such as financial advisors, merchant client advisors, consumer lending

advisors, mortgage advisors, private wealth consultants, personal bankers, and tellers

● Stargazed each individual branch market and turned underperforming branches into the top 4 branches in all of Central

Florida

● Produced significant results, 170% or higher of sales goals and 150% of client service goals

● Developed employees on my team into top producers in all of SunTrust. Specifically ranked number 15 and 18 within the

company for personal bankers

SunTrust Bank 2012 - 2013 Assistant Vice President / Branch Manager

● Responsible for executing the mass affluent strategy for the in-store banking market

● Solidified partnership success with our retail, commercial, investment, mortgage, and private wealth channels through

extensive communication and diligent leadership

● Responsible for the hiring, development, and performance management of 9 employees

● Strategic partnership in the development, implementation, and execution of retail sales strategies throughout the in-store

footprint. Extensive coaching and development of Personal Bankers and Tellers

● Changed in-store branch banking into desirable banking as a one-stop shop. Achieved high accomplishments bringing a

branch from last in the area to the number 4 branch in all of central Florida between in-store branches and traditional

branches

SunTrust Bank 2011-2012 Personal Banker 3

● Leader of retail and small business relationships for the Orlando area

● Responsible for all aspects of branch performance including loan generation, client sales and service delivery, training,

credit adherence, and operational soundness

● Emphasis on developing financial specialists to deliver exceptional results using specific sales and client-focused

approaches

● Number 1 consumer lender champion in central Florida

Knology 2010 - 2011 Inbound Strategic Sales Representative

● Responsible for the sales, service, and operations of cable, phone, and internet sales for the Augusta, GA inbound calling

market

● Direct accountability of retail teammates and goals Key In-Bund Sales leader in creating and leveraging partnerships

amongst retail, commercial, and community partners

● The employee of the month honors after 3 months on the job

The Fresh Market 2009 - 2010 Assistant Store Manager

● Demonstrated and directed the store team to provide outstanding customer delight in an environment focused on sales

● Trained, developed, counseled, mentored, and motivated all employees in a manner that builds and sustains a

high-performing team and minimizes turnover

● Maximized productivity and efficiency through accurate and timely scheduling following all work rules

● Set and achieved the highest standards in retail execution focusing on maximizing sales and gross profit

● Worked with the store team to ensure the highest quality products and service is available

● Developed Assistant Store Managers and Department Managers ensuring their ability to rapidly advance and gain

knowledge of the Fresh Market

● Demonstrated ability to work with computers and computer-based programs, including but not limited to, ordering, sign

creation, inventory, and email communication

● Forecasted and maintain store staff by collaborating with Talent Acquisition and Training in the sourcing, selecting,

orienting, and on-boarding employees

● Demonstrated ability to plan and organize store operations through the use of delegation skills

● Followed all company guidelines and procedures, including but not limited to, safety and sanitation

● Offered daily feedback to the employees of the store, successes, and areas of opportunity

● Established and maintained a positive work environment, which encouraged an exceptionally high level of Store Team

morale. Focusing the employees on creating an environment built on teamwork and inspiring a "one team" mentality

● Demonstrated level of empowerment to solve customer complaints and develop employees to do the same

● Demonstrated advanced product knowledge; maintain awareness of new products and educated employees and

customers on products

● Demonstrated the ability to quickly identify skill gaps and develop action plans for Assistant Store Managers and

Department Managers.

Keller Williams 2006 - 2009 Real Estate Professional

● Served as a Real Estate expert for home ownership and rental opportunities

● Managed long-term advisory relationships with both consumer and business clients using a consultative sales approach

and financial expertise to create value-added solutions for clients

● Responsible for retaining and growing consumer and business relationships

● Responsible for creating value and stability for our clients to help educate and determine what is necessary before making

the most important purchase of a lifetime

EDUCATION 2001- 2006 Florida State University

Business Real Estate / Finance and a focus on Hospitality Management

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