Customer Service Time Work
Resume:
San Tan Valley, Arizona *****
*************@*****.***
Alyssa H. Hinds
SUMMARY
Customer service team player talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 3 1/2 years of experience in quickly resolving clients issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations in fast track workplaces. SKILLS
● Strong natural ability to connect with others.
● Experience in the interviewing, hiring and training of new associates.
● Relationship Development, such as meetings with associates and customer care.
● Constant customer service/interaction in person as well as over the phone
● Problem Resolution in fast paced, high stress environments.
● Skilled in managing and supervising shifts of 5 or more people. EXPERIENCE
Panera Bread, Tempe — Team Manager
July 2019 - Current
● Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
● Realigned workflows with changing business demands by evaluating processes and employee strengths.
● Supervised successful team of 9 associate's by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
● Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
● Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with Ecosure guidelines to keep products within tight tolerances.
● Assisted the general manager during assigned periods and trained over several new team members.
Panera Bread, Tempe — Associate/Associate Trainer
October 2017 - July 2019
● Instructed new team members on how to complete tasks such as cash handling, correct cleaning procedures and effective customer service skills.
● Consulted with training leaders to identify and assess training needs associated with changes in business policies and procedures.
● Created new and improved strategies for teaching employees in order to maximize understanding and interest in the process.
● Provided answers to questions, imparted methods to improve work and worked closely with employees during the probationary period.
● Performed continuous evaluations of employee techniques and implemented corrective actions.
● Maintained detailed training log for trainers to track sessions and
● improve success rate.
EDUCATION
Chandler Gilbert Community College, Chandler - Currently enrolled
● Enrolled in my first year of college with the plan of being an early education major.
Mountain Pointe High School, Ahwatukkee — High School Diploma August 2015 - May 2019, Mountain Pointe High School
● Graduated from highschool in the class of 2019 with a 2.8 GPA.
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