Maintenance Technician Customer Service

WILLIAM THOMAS MACK

****Township Line Rd., Penllyn, Pennsylvania, 19422, US • 484-***-**** • *********@*****.*** Motivated and reliable Lead Maintenance Technician with 20+ years experience leading a team and meticulous attention to detail when performing repairs and maintenance. Thorough knowledge of building systems and experience in every phrase of residential and commercial properties. Hardworking and diligent in developing and enforcing adherence to maintenance schedules. Responds to residents in a swift and professional manner. Committed to reducing risks and promoting workplace safety. Ready for new professional challenges and career advancement with an established operation.

Timely project completion - Monitored team members and contractors to ensure proper collaboration occurred to adhere to time frames and schedules.

Safety understanding

Demolition

Customer service skills - Point of contact person for tenants to resolve problems and/or address their needs; maintained and developed positive relationships with tenants and contractors/vendors. Maintenance Work - Painting, drywall, basic carpentry, power washing, lighting, some electrical

Plumbing repairs - Installed faucets and toilets, drain cleaning, pipe repair and sewer cleaning

Strong work ethic

Commercial Sites - Office buildings and shopping centers Dependable independent worker - Always prompt and self-starter; worked on call as needed

Set-up, Maintenance, and Repair

Leadership - Prepared and led morning team meetings about daily tasks and long range project goals; Held emergency meetings when necessary to resolve problems efficiently.

Strong communication skills - Interacted with owners and managers to ensure that they were informed in a timely fashion about tenants, contractors and vendors

Exceptional problem solver - Coordinated with local township Supervisors and Inspectors to resolve issues required to meet time frames/deadlines.

High School - 1992

Norristown Area High School - Norristown, PA

Some college (No degree)

Montgomery County Community College - Blue Bell, PA Lead Maintenance Technician - November, 2003 to January, 2023 The Westover Companies - King of Prussia, PA

Collaborated with teams and departments to ensure a smooth work flow and efficient organization operations. Supervised technicians and delegating responsibilities. Oversaw and maintained daily operations for residential and commercial properties. Made sure that site work was done safely and in accordance with the budget, schedule, and applicable building codes. Carried out routine preventive maintenance to ensure that the building's systems ran smoothly. Work orders for repairs, maintenance, and component replacement were generated and completed by me. Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands. Coordinated and monitored vendor maintenance for large repairs. Used power saws, sanders, grinders, cranes, drill presses, forklifts, and basic hand tools, among other things. Kept track of inventory and reported items that needed to be restocked for each job. Followed standards and procedures to keep a safe working environment. Delivered excellent customer service.

Professional Summary

Skills

Education

Work History

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