Hotel Housekeeper Customer Service

Brandi Riley

Diligent hotel housekeeper with ** +years of experience managing and training new employees. Deep familiarity with all cleaning material and tools, as well as OSHA safety guidelines. Fluent English and business-level Spanish. As well as fluent ASL American Sign Language.

2655 West Lake Mead Blvd. North Las Vegas 89032 725-***-**** **.*********@*****.*** ***.****************@*******.***

WORK EXPERIENCE

Aria Resort and Casino — GRA

Virgin Hotel and Casino — GRA

Asurion — Customer Service Agents

Sunrise Pediatric — Front O ce

Telus International — Telephone Technician

10/2021 1 to Present, Las Vegas

Cleaning fourteen credits in an eight hour period. Making sure rooms are sanitized and up to OSHA standards. 02/2021 to 09/2021, Las Vegas

Changing linen

Cleaning common areas including bathroom and bedroom to company standards. Cleaning sixteen credits

07/2019 to 03/2020, Las Vegas

Troubleshooting merchandise for Verizon.

Pro cient in windows

Educating customers on account services.

Remote work and accessing customers devices to troubleshoot. Opening insurance claims for Verizon customers.

08/2017 to 03/2019, Las Vegas

Signing patients in and out

Answering and transferring multi-line calls.

Maintained les and records by implementing effective ling systems that boosted e ciency and organizations. Running insurance.

Appointment setting.

04/2016 to 06/2019, Las Vegas

EDUCATION

College of Southern Nevada — BSc Psychology

Academy of Healing Arts — MAA

LANGUAGES

Maintained accurate and current customer account data with manual forms. Processing digital information updates.

Responding to customer comments and questions via Live-Chat. Resolved concerns with products or services to help with retention and drive sales. 06/2014 to Present

4.0 Gpa

01/2009 to 11/2009

Icd-9

Icd-10

Medical Terminology

American Sign Language

Fluient ASL

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