Hotels and Restaurant Management
Resume:
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Laura Duron
Houston, Texas
Experience
Front Desk Agent
Courtyard by Marriott
•Welcome and register guests and offer them services and room rates
•Handle guest check in and checkouts professionally and in a welcoming and specialized manner
•Make changes and confirm reservations by means of the Lodging Management Systems
•Keep records of room availability and guests’ accounts
•Post charges of food, room, liquor and telephone to system and manual ledger
•Maintain the hotel’s high standard of service and hospitality
•Verify that all updated reports have been run and completed
•Date stamp, arrange, and track incoming mail
At Your Service Specialist
The JW Marriott Houston Downtown
•Completed Extensive Front Office/Back Office Training
•Expert in Property Management Systems such as MARSHA, Opera, Micros, and others.
•Received and completed VIP reservations, and large group reservations
•Handled time sensitive guest issues - Followed up and made sure the guests were satisfied with resolution
•Worked in Partnership with Sales Department during high profile arrivals
•Supervised a Team during daily shifts to ensure completion of daily tasks and checklists
•Training in Human Resources - Knowledgeable in basic HR related procedures
•Trained several incoming new hires to become knowledgeable additions to the team
•Assistant to the Director of Rooms - Completing Several Projects Crucial to Operations
Summary
Recent Hotel and Restaurant Management graduate looking for an opportunity to grow further in knowledge. Recently a part of one of Houston's top Luxury Hotels where I have excelled in multi tasking, meeting time sensitive deadlines, and working in partnership with a large group of team members.
Personal Info
Phone
94387086
***********@*****.***
Date of birth
1992-10-25
Skills
Bilingual - Spanish and English
Advanced
Property Management Systems
Advanced
Time Management
Excellent
Integrity to Work
Advanced
2014-08
Education
Conrad N. Hilton College - University of Houston
•Bachelor of Science in Hotel and Restaurant Management - 2017
•GPA 3.1
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