Customer Service It Technician

TAVONDA WILLIS

**** ********* **, ******, *****, 77373, US 832-***-**** ********@******.***

Dedicated home health care provider with over 15 years of experience visiting patients in their homes and performing a variety of nursing tasks.Enthusiastic about educating patients on how to live a healthy lifestyle.

A consummate professional With over 25 years of customer service experience. Ready and willing to learn, grow and succeeding in customer service. Quickly resolving issues, juggling competing priorities, remaining flexible, and striving to meet or exceed organizational objectives. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of business. Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic. Recognized on a regular basis for outstanding performance and contributions. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. MS Office

Customer service

Organization

Supervision

Team management

Patient care

First aid and safety

Team building

First Aid/CPR

Business Management - Associate of Arts 2023

Lone Star College-North Harris Houston, TX

Home Health Aide Provider January, 2014 to April, 2022 Pinnacle Health Houston, TX

Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed. Assisted with mobility by walking and exercising on a regular basis. Assisted clients with managed home care, ensuring that the care was effective by monitoring their health. IT Technician January, 2018 to January, 2019

Orion Marine Group Houston, TX

Evaluated the system's hardware and software and recommended changes to reduce lag time and increase overall speed. Malware, ransomware, and other threats were removed from laptops and desktop computers. Followed up to ensure maximum employee satisfaction following support engagement and problem resolution. Malware, ransomware, and other threats were removed from laptops and desktop computers of employees In the office and in the field. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Receptionist May, 2012 to January, 2018

TAS Concrete Construction Houston, TX

Provided administrative support to staff members in a fast-paced environment. Scheduled and confirmed human resource manager appointments and meetings. Was in charge of the staff's office space, weekly schedules, travel reports, phones, credit cards, and keys to the office. Assisting all departments as a point of contact

Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportation. Improved file and record organization by implementing a new system that saved time. Give guests accurate and precise information.

Kept track of visitors and screened them for access to the facility and inter-office personnel. Distributed incoming mail throughout the 65-person office to the appropriate recipients. Make appointments and keep track of them on a calendar. Maintain contact with clients and business associates. Acted as the first point of contact for potential clients and scheduled appointments for them. I'm in charge of creating and writing system reservations. I'm in charge of creating documents and spreadsheets, as well as emailing and assisting with contracts. Keep track of product availability.

Receive and sort mail, deliveries, and couriers on a daily basis. Checked in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives. Have direct contact with the customer service and sales teams. Provided guests with appointment information updates and rescheduling. Greet customers, determine the reason for their visit, and direct them to the appropriate staff member. Monitored the premises, screened visitors, updated logs, and issued passes to maintain security. Responded to inquiries and resolved or escalated issues to management personnel to ensure client satisfaction. Answered a multi-line, high-volume phone and directed callers to the appropriate company personnel. Wrote professional business memos, letters, and marketing copy to support business objectives and growth. Assisted customers in emergency situations with care, whether over the phone or in person. Administrative work organization and supervision

Answered phone calls from clients, vendors, and a variety of other callers looking for information.

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