Forklift Operator Sales Associate

***********@*****.*** Ext: 480-***-****

SADE KOUNTZ

Summary

• Identifying customers, clients and employee’s needs, research every issue and providing solutions or alternatives

• Organizing and maintain personnel records

• Ensure compliance of all safety standards, codes and manage wok according to regulations

• Strong verbal and written communication, Problem-solving and decision making

• Consulting, advising customers and managing both Inbound/Outbound Calls Technology

Proficient with the following systems and programs: Call Centers, Avaya Phone Systems, Centene, TRAX Clinical Systems, OPUS, Microsoft Excel, Word, Outlook, Publisher, One Note and Lync, Browsers- Internet Explorer, Safari, Google Chrome, Firefox, Certified forklift operator and Warehousing. Experience

Customer Support Team, Client Services 09/2017–06/2022

• Inbound/outbound resolving an average of 300 plus inquiries meeting the performance goals includes speed, accuracy, and call volume

• Assisting w/mentoring new employees with challenging calls and training

• Able to efficiently navigate multiple systems while handling complex inquiries

• Managed deposits, withdrawals, transfers, and check cashing along with verifying customer identification and balance information

• Collecting payment by credit or debit cards

• Opened/closing accounts and processing loans

• Opened credit card application

Sales Associate, Food Fuel Express 10/2016– 09/2017

• Ensured High levels of customer satisfaction through excellent sales service

• Assessed customer needs and aid and information on product features

• Welcomed customers to the store and answer their inquires

• Maintained in stock and presentable condition assigned areas

• Followed and achieved sales goals on a monthly, quarterly, and yearly basis

• Handled returns of merchandise and cross sell products Account Reconciliation, Union Bank 05/2015– 10/0/2016

• Preparing deposits and IBCs from various sources for input into Adjustments system

• Requesting form for cashier's checks and obtain approval for upfront fee

• Determining bank of first deposit of outgoing forgery

• Opening/closing cases and accounts

• Preparing forms such as without entry letters, wire forms, and GL entries

• Researching and investigating where funds were post to internally and externally

• Verifying availability of funds, client's signature and stop payments

• Make follow up calls on incoming and outgoing cases/ contact other financial institutions

• Sending data over to Chex Systems and removing inquiry

• Completing GL Balancing

2

Clinical Admin Coordinator, United Health Care 08/2013– 05/2015

• Researched billing rejections, reviewing participant record and utilizing client web portal as needed, and makes corrections to participant record to resolve issue.

• Received faxes and inbound calls from providers and participants for Care Alert feedback, research records and enter information into Alere System.

• Reviewed request to add/change physician information in physician database. Contacts physician office to verify information and updates provider data base.

• Responsible for receiving and entering direct referrals for Alere Disease Management and Maternity programs, researching, and confirming eligibility as required.

• Validated and updating information based on a variety of inputs - telephonic, fax, email, and system generated interactions and input data information into Centene.

• Provided administrative support in claims department. Reviews insurance claims for accuracy and completeness before processing and submitting them to the claim’s examiner. Characteristics

Excellent verbal and written communication skills in English Excellent customer service skills with the ability to effectively communicate to varied audience- including, customers and other departments

Hard worker who is open to ideas and can meet established Performance and Quality Metrics such as productivity and calls/interactions completed

Handles changes in a fast-paced team environment and can demonstrate a strong work ethic by being committed to seeing tasks through to completion Leadership skills demonstrated go to person to help train new employees References

Personal and Professional References Available Upon Request

Contact this candidate