Lea Trice Doss **** Atascocita Plum Court, Humble TX 77396 Cell 301-***-****

Email: adw9vt@r.postjobfree.com

Objective: To obtain a remote position within a professional environment providing an opportunity for growth and career advancement

Computer Skills: Microsoft WordPerfect 6.0-10, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, ADP, Bullhorn, Peachtree, Photoshop, Payroll, Paychex, EbackOffice, JD Edwards, Deltek, Rent Roll, Great Plains, Illustrator, QuickBooks, IQ Navigator, PowerPoint, HRIS, HRMS Software, Visio, Costar and People Soft HR and FS (version 8.8 and 11.1) and Oracle Applications

Experience:

J-Tel Communications Humble, TX Remote Appointment Setter 2021-2023

Set appointments with companies via the phone for J Teleconnections and its clients with contacts in our CRM system in an efficient and high-quality manner.

Maintain detailed and accurate records of your interactions/contacts in our CRM system.

Maintain and complete all assigned hours in each pay period and attend company phone meetings.

Dial 20-25 dials an hour.

Maintain communication with management during working hours.

File all period related paperwork and reports each period.

Maintain appointment set per hours worked ratio set forth by management. (Varies per client).

Housing Opportunity Commission Gaithersburg, MD

Lead Housing Specialist – (Temporary) 2013-2020

Provide insight and guidance to Housing Specialists on internal processes and client/owner issues.

Provide optimal customer service to internal and external clients. Maintain a caseload of specialized programs within the voucher program, including but not limited to: Portability, Family Self Sufficiency, and Homeownership.

Complete program quality control reviews and make recommendations regarding process and training based on findings. Handled assigning waiting list review and selection responsibilities.

Responsible for the real estate accounting of residential communities including bank reconciliations, analysis of accounts payable, receivable, general ledger and subsidiary records

Prepare financial statements and reports; monitor and analyze financial programs in preparation of year-end closing, resolve coding problems, answer inquires from other staff and outside agencies.

Worked as a liaison with property auditors, as well as Federal, State and County auditors

Post rent checks, read resident ledger and apply charges and payments

Process document preparation, document imaging, voucher batch processing, scanning and reviewing, retrieval of application information and data entry

Determined eligibility for possible referrals to other available programs to alleviate family crises.

Charlotte Crisis Center Charlotte, NC

Employment Support Specialist 2008 to 2012

Achievements: Promoted from contract employee to permanent employee within six months.

Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.

Provide individualized career coaching services designed to assist clients with multiple barriers to employment, employers and/or community services professionals in identifying barriers that may impede securing or maintain employment. Take the initiative to provide employment support services that include, but are not limited to the following: recognize barriers to employment and refer clients to community resources as necessary, provided follow-up to referrals for supportive services and provides additional resources as often as needed to assist participants in completing training, barrier removal, and employment retention, recommend assistive technology devices to promote independence as necessary, review and reinforce work safety skills and employer expectations, assure the rights of individuals assigned are protected, teach self-management and advocacy skills to clients to enhance overall independence, assist clients in developing job retention strategies to move to self-sufficiency.

Provided individual job development assistance services to assigned caseload through the creation of the individual employment plan, job search strategies, preparation for career fairs, interview, etc.

Assigned appointments to participants to review and/or modify the established individual employment and support plan.

Performs post-placement follow-up to promote job retention.

Maintains up to date client information, case notes, and supporting documentation in case files and the Client Tracking Database to ensure all required documents are included, kept confidential, and meet CARF, grant, and divisional standards.

Conducted all interactions with clients, employers, community agencies and funding sources in a professional manner with sensitivity to their needs.

Work effectively as a member of the team to ensure established division referral, enrollment, and placement and retention goals are achieved.

Developed and continuously improve the range of learning resources of in house employees ex. Webinars

Trammell Crow Company/ CBRE Washington DC/ Charlotte, NC

Benefits and Compensation Administrator II 2005 to 2008

Achievements: Began career as an Executive Assistant for this real estate/property management company and was promoted to Benefits/Compensation Administrator II within one year.

Review current benefits package to ensure comprehensive set of employee benefits in alignment with organizational priorities and goals

Develop set of procedures ensuring that each benefit is administered in am efficient and compliant manner

Develop full-cycle comprehensive communications plan to inform both prospective and current employees about the full compensation package

Manage annual renewal process and associated staff education events; reach out to global staff to ensure that they are taking full advantage of the benefits offered

Work the senior leadership and the HR team to ensure that the benefit programs remain competitive and meet organizational objectives

Interact with brokers, record keepers, administrators and providers ensuring that all benefits are administered in a compliant and efficient manner; ensure the highest levels of service

Help staff resolve any issues and respond to questions concerning benefits

In collaboration with others in HR review and streamline job descriptions and titles

Develop a compensation program for US and global employees, ensuring that compensation is aligned with company strategies and competitive in the marketplace

Conduct annual compensation reviews and market bench marking to ensure that compensation structures are aligned with the marketplace

Participate in developing and implementing a HRMS including employee self-service to allow an automated enrollment process and management of benefits

Bozzuto Group Washington, DC

Talent Acquisition Manager 2000 to 2005

Achievements: Began career as an HR Assistant and was promoted to Talent Acquisition Manager within one year.

Trained and managed 25 staff member in the property management field and achieved significant improvements in their productivity.

Developed and implemented talent acquisition policies and practices and ensured their execution in organization.

Established and developed talent acquisition strategies with help of social networking sites.

Reviewed recruiting process and ensured that candidates chosen had optimal experience.

Documented all hiring made, metrics of employees and associated reports.

Determined communication strategies in organization and ensured proper communication between human resource team and candidates.

Monitored off site recruitments and planned participation of organization in job fairs and organizations.

Oversaw recruiting process and maintained all documents and procedures according to legal and organizational regulations.

Handled full cycle recruiting procedures on a daily basis

Education: Goodwill Industries of Southern Piedmont Charlotte, NC

Hospitality and Tourism Certification April 2010

Curriculum: American Hotel & Lodging Educational Institute

PHR Certified – 2005

Master’s Degree

Tuskegee University Tuskegee AL

Business Administration May 1999

Bachelor’s Degree

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