AMANDA DOUGLAS

adw9vs@r.postjobfree.com

870-***-****

Jonesboro, AR 72401

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SKILLS

●10+ years Customer Service

●Highly organized

●Data entry with superior attention to detail

●Multitasking Abilities

●Office Supply Maintenance

●Strong Work Ethic

●Comfortable with technology

●Disciplined & Dedicated

●Mail Management

●Scheduling

●Accounts Receivable

●Great communication and interpersonal skills

●Flexible

●Analytical Skills & Problem resolution

●Creative

●General Housekeeping

EDUCATION

Mississippi County Community College

Blytheville, AR

Some College (No Degree): General Studies

Manila High School

Manila, AR • 05/2001

High School Diploma

PROFESSIONAL SUMMARY

Motivated Administrative Assistant with over 10 years' experience in customer service, seeking to maintain a full-time position that offers professional challenges utilizing strong organizational and interpersonal skills, excellent time management and problem-solving skills.

TRAINING

●Transportation Management System (TMS)

●Registry Monitoring Insurance Services (RMIS)

●Microsoft Office: Word, Excel and Outlook Express

●TAS

●EPIC

WORK HISTORY

Watco Logistics - Transportation Assistant

Jonesboro, AR • 04/2021 - 04/2023

●Manage broker and customer service aspects of assigned shipments and/or customer accounts

●Effectively communicate and work hand in hand with transportation coordinators, customers, carriers, shippers and internal teams

●Manage operations and ensure operating procedures and protocols are followed

●Utilize various prospecting methods to generate new sales leads and solicit freight

Farmer's Market - Cashier/Stock Associate

Monette, AR • 10/2017 - 04/2021

●Operated cash register for cash, check, WIC & credit card transactions with accuracy

●Identified potential shoplifters & alerted management

●Welcome customers, assist locating items, answered customer queries & addressed concerns with products

●Used time efficiently for receiving, unpacking, processing, organizing, storing and maintaining merchandise from various vendors

NEA Baptist Hospital - Human Resource Assistant & Billing Analyst

Jonesboro, AR • 02/2017 - 06/2017

●Created, assembled and maintained all employee benefit packets

●Advised patients of billing status

●Compiled 800+ employee records, developed & maintained employee filing system

●Generated patient receipts, mail management & answered patient inquiries

●Maintained office organization & aided staff as needed

Spirit Fitness - Administrative Assistant

Jonesboro, AR • 08/2013 - 01/2017

●Recruited and over 50 independent service providers throughout the US to perform warranty repairs on fitness equipment

●Issued computer generated work orders to all service providers

●Performed follow ups with service providers & customers to ensure satisfaction with warranty repairs

●Printing, filing, daily use of fax machines, and data entry

●Worked closely with teams of service providers to ensure correct parts & repairs were ordered

Continental Computer Corp - Executive Assistant / Office Manager

Jonesboro, AR • 12/2010 - 06/2013

●First point of contact for all customers and guests

●Generated & distributed monthly billing, processed accounts receivable, invoices & bank deposits

●Managed all incoming & outgoing mail

●Created, organized and maintained computer and paper-based filing systems.

●Coordinated and scheduled pre-show & post-show activities for all state & national trade shows and conventions

Continental Computer Corp - Technical Support Staff

Jonesboro, AR • 06/2006 - 12/2010

●Provided thorough support and problem resolution for customers

●Maintained composure and patience in face of difficult customer situations

●Researched issues on various computer systems and databases to resolve complaints

●Referred difficult issues to upper management Performed customer orientation and training

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