Service Rep Customer
Resume:
Melissa
Welsh
Customer Service Specialist
Melissa Welsh
Wilmington, DE 19805
*******.********@*****.***
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Skills
Friendly, outgoing and professional customer service specialist. Leading teams in fast paced and high pressure situations. Working directly with customers, vendors, and contractors on a daily basis. Looking to utilize my customer service background and results driven skill set to advance to the next stage in my professional career. Strong proficiency with PC and Microsoft Office and other proprietary applications.
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Experience
State Of Delaware / Food Services, Team Lead
Oct 2014 - PRESENT, Wilmington DE
Leading a team of cafeteria assistants, prepared and served breakfast, lunch and other food to children and adults in a courteous and customer service oriented manner. Organize and set up workstations. Perform duties following public health, food service, government and other regulations. Demonstrating proper equipment operation skills. Inventory, ordering and vendor client relations. Creating schedules, leading employee reviews and new hire interviews. Reporting equipment issues to food service equipment contractors. SERV-Safe Certified.
JC Penney / Customer Service Associate, Loyalty Program
Jan 2011 - Oct 2014, Elsmere DE
Sales associate, greeting and assisting customers with purchases, returns and stock inquiries. Processing payments on state of the art Point-Of-Sale terminals. Assists with inventory and stocking of merchandise. Kept clientele informed of preferred customer sales and special loyalty promotions.
Tru-Green / Phone Sales Representative, Floor Manager
Aug 2006 - Jan 2011, Wilmington, DE
Managed new leads from inbound and outbound calls and emails. Customer service rep then promoted to floor manager. Trained new sales representatives, and onboarded new employees.
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Education
Deptford Township High School / Diploma
Graduated 2006 Deptford, NJ
3.4 GPA
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