Claims Adjuster Customer
Resume:
Cher’Ron Berry
Decatur, GA
OBJECTIVE: Experienced professional looking for an opportunity in a productive environment that serves the public with excellent customer service and care. My past experience as a Claims Adjuster and Customer Care Coordinator will benefit your workplace to succeed and meet your goals. WORK EXPERIENCE:
Claims Adjuster
Progressive Insurance - Work From Home Hybrid (April 2021 to present) Duties & responsibilities
● Responsible for determining coverage and liability by interviewing customers, claimants, and witnesses
● Responsible for resolving a full caseload of claims efficiently while managing the claims process from start to finish
● Partner with appraisers/estimators to manage vehicle repairs
● Negotiate with customers and other insurance carriers and resolve claims Customer Care Coordinator
Verizon Wireless - Work from Home (January 2019 to April 2021 ) Duties & responsibilities
● Accurately answer a high volume of complex customer calls pertaining to device related troubleshooting, billing, and service issues
● Deliver innovative, individualized solutions that satisfy the needs of our diverse customer base
● Drive sales on products and services that will help enhance the overall customer experience and personal needs
Phone Banker
Wells Fargo – Columbia, SC (December 2016 to January 2019 )
● Responsible for answering all customer questions in regards to their accounts
● Promptly help customers navigate online portals and review account information for a better banking experience
● Provide first call resolution, while following strict procedures that meet compliance guidelines
● Identify and offer customers the products and services they need to succeed financially EDUCATION:
West Virginia State University – Institute, WV 2008 to 2011 Working towards a degree in Business Administration
QUALIFICATIONS:
● Transcript of Training with passing scores and credits through Blue Cross & Blue Shield, VerizonWireless, and Wells Fargo
● Team player with great leadership and interpersonal skills interacting with community and people • Strong computer skills: MS Office, Word, Excel, Power Point, Outlook, Internet, Live Ops • Ample knowledge with Current Procedural Codes (CPT), International Classification of Diseases (ICD 9/10)
● Experienced with Medicaid operating systems: Health Care Financing Administration Common Procedure Coding System (HCPCS), Medicaid Management Information System
(MMIS), and I-Flow Strong research and problem solving skills
● Ability to handle multiple tasks and meet deadlines
● Experienced with high volume caseloads
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