Administrative Assistant Service Representative
Resume:
Christy C. Thorpe Greensboro, NC
*****************@*****.***
Human Resources Administrative Assistant with 8+ years of experience managing employee benefits, performance management and HR records. Reliable and organized team member with the ability to communicate effectively and handle office changes.
Skills
• Proficient in Microsoft Office • Phone and email etiquette • Leadership Skills
• Exceptional organizational, communication and customer service skills
• Proficient knowledge of HIPPA • Meticulous attention to detail
• Self-directed and takes initiative • Multi-Task Management • Payroll and Billing
• Virtual Assisting • Knowledge Accounts payable/receivable Experience
MAY 2022 - PRESENT
HR Administrative Assistant / Guilford County Public Health, Greensboro, NC
• Liaised between multiple business divisions to improve communications
• Prepared new hire letters, employee contracts and corporate policies
• Assisted with on-boarding process of 100+ new hires
• Coordinated both virtual and in-person interview
• Updated nurse certificate renewals to Federal and State agencies JANUARY 2021 – APRIL 2022
HR Administrative Assistant / Essentra, Greensboro, NC
• Reviewed, updated and revised company hiring practices, and other human resources policies
• Prepared monthly, weekly and daily logs using Microsoft Office Suite
• Created and maintained a positive and responsive work environment
• Proficiently scheduled interviews and performed various administrative tasks
• Trained and assisted staff with computer usage
• Supervised other clerical staff, reviewed developments, problems and plans of action, providing training and development as needed
• Answered and redirected incoming phone calls for office JANUARY 2019 –DECEMBER 2020
Office Administrator / HR Assistant/Dispatch, One Call Plumbing, Raleigh, NC
• Received and screened a high volume of internal and external communications through email, phone calls, voice messages and mail
• Managed multiple priorities and worked under pressure
• Boosted employee morale through incentive programs and service recognition awards
• Used Service Titan to dispatch technicians to jobs and to communicate with technicians
• Frequently use spreadsheet software in conjunction with payroll systems to create reports JULY 2017 –JANUARY 2019
Senior Office Manager / Ideal Home Health Services, Durham, NC
• Worked closely with multiple agencies including Social Services, Medicaid, CAP, and Respite
• Responded to emails, answered phone calls, received and delivered messages to the director, teachers and nurses
• Created a supportive environment internally and externally
• Audited new client files, managed highly sensitive information and performed advanced editing functions for complex legal agreements
• Prepared and provided payroll reports and documents as requested
• Direct contact with partner business regarding client employment on government and state conditions
NOVEMBER 2015 –JULY 2017
Customer Service Representative / Conduent Aetna Medicare Insurance, Cary, NC
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
• Addressed customer inquiries, solved problems and provided new product information
• Ability to quickly grasp thorough knowledge of department policies, procedures and goals for complex tasks
• Highly sophisticated editing and proofreading skills
• Followed up with previously assisted customers to offer additional support and check satisfaction
JULY 2009 – NOVEMBER 2015
Assistant Store Manager/ McDonald’s, Durham, NC
• Trained newly promoted managers on store management, positioning of employees and how to navigate McDonald's POS system.
• Assisted with processing weekly payroll.
• Reviewed financial statements, sales, activity reports and other performance data to measure productivity.
• Maintained and updated employee records to reflect accurate information or changes in employment status.
Education
JANUARY 2008
High School Diploma / Northern High School, Durham, NC JANUARY 2010
Business Management/ St. Augustine’s University, Raleigh, NC AUGUST 2021 – PRESENT
Business Administration / ECPI University / Greensboro, NC References
Available upon request
2
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