TIARA STEVENSON

**** ***** ******* ****** **, District of Columbia, 20002 H: 202-***-**** adw9ut@r.postjobfree.com Summary

Dedicated hospitaity professional with solid background in high-volume office environments, focused on delivering customer service and operational support to achieve company goals, increase workplace efficiency, and customer satisfaction. Skill

• Records management

• Schedule and calendar management

• Planning and implementation

• Public speaking and presentations

• Marketing and sales

• Profit and loss management

• Logistics oversight

• Social media and networking

Experience

Front Office Supervisor

Washington Marriott Capitol Hill - Washington, DC Nov 2022 to Current

• Maintain a friendly, cheerful, and courteous demeanor at all times.

• Anticipate guest needs and provide them with the best possible service.

• Resolve guest complaints and requests in a professional manner, ensuring guest satisfaction.

• Communicated pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

• Handel booking and reservation requests, questions, and discrepancies.

• Ensure company policies and procedures are followed by front desk staff.

• Ensure compliance with safety and security protocols for guest and staff.

• Train and supervise front desk staff to ensure excellent customer service.

• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions c) local attractions, and events.

• Assist accounting with account reconciliation including, processing refunds, adjustments, pay-outs, and miscellaneous charges.

• Maintain an organize a comprehensive filing system with documentation of purchases, forecasts, schedules, and reports. Hospitality Specialist

Army and Navy Club – Washington, DC Jan 2020 to Nov 2022

• Greet all members and guests in a warm and welcoming manner

• Processed all member and guest check-ins and check-outs.

• Anticipated and manage member and guests needs in a polite manner and timely fashion.

• Communicated pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

• Increased club revenue through membership and gift shop sales.

• Maintain extensive knowledge of: a) all club features/services, hours of operation. b) all room rates, special packages and promotions. c) and nearby venues and businesses.

• Arranged transportation services to and from area train stations, bus terminals, and airports.

• Provided information and suitable recommendations on local attractions, events, and recreational activities.

• Processed all reservation requests, modifications, and cancellations, by phone, email, or third party request.

• Coordinated events including, managing RSVP’s, menu selection, and seating charts.

• Coordinated on-site meetings including, liaise with client to accurately understand vision, set-up/break-down, and arranging catering services.

• Obtained back-up information for member and guest credit/payment method and input into system; collect cash when designated.

• Processed adjustment vouchers, pay-outs, and miscellaneous charges. Front Desk Associate

Marriott Courtyard/Residence Inn – Washington, DC Jun 2018 to Jan 2020

• Resolved guest complaints, ensuring guest satisfaction.

• Anticipated guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintained positive guest relations at all times.

• Maintained complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.

• Obtained assigned bank and ensure accuracy of contracted monies.

• Processed all guest check-ins and check-outs.

• Verified registration card information with the guest.

• Obtained back-up information for guest credit/payment method and input into system; collect cash when designated.

• Communicated pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

• Processed adjustment vouchers, pay-outs, and miscellaneous charges. Nanny/House Manager

Asha And William All-Day Washington, DC Jan 2015 to Jun 2018

• Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.

• Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.

• Taught children Baby ASL to effectively communicate their needs.

• Created curriculum focusing on language, mathematics, sensorial learning, and practical life skills

• Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.

• Monitored playtime to prevent overuse of technology, television or other detrimental influences.

• Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.

• Identified children needs and responded with appropriate individualized guidance and instruction. Property Management Assistant

Webster House Condominiums Washington, DC. Jul 2013 to Dec 2014

• Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.

• Performed complex administrative management of sensitive and confidential issues.

• Coordinated large-scale events and department activities, including venue acquisition, catering service and guest list development.

• Facilitated working relationships with co-tenants and building management.

• Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.

• Entered invoice data into company's BuildingLink system and updated details, including customer contacts and delivery dates to keep information current.

• Managed building access and supplied key cards to residents and visitors.

• Liaised with board members to provide reports, status updates and presentations. Administrative Assistant

Urban Projects Inc. Washington, DC Jan 2011 to Jun 2013

• Monitored and tracked project performance data with Google Doc spreadsheets to generate reports and keep management informed of important trends.

• Planned and executed corporate meetings, lunches and special events for groups of 70+ employees.

• Coordinated domestic and international travel, hotel and transportation needs for staff and upper management

• Tracked and submitted employee time sheets to accounting department for payroll processing.

• Researched issues to address shipping errors and packaging mistakes.

• Checked items into computer system, printed labels and directed to storage locations.

• Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.

• Printed, picked and packed items for shipment according to tight schedules. Education and Training

High School Diploma June 2007

Margaret Murray Washington Career High School Washington, DC University of the District of Columbia — Washington, DC Aug 2007 to Dec 2011 Reference available upon request.

Contact this candidate