Administrative Assistant Customer Support

Joe Simbaco

** ******** ****** ********, ** *****

PH: 786-***-****

Email: ********@*****.***

Objective:

To obtain a long-term position with growth potential where I can maximize my management skills by using my interpersonal and quality assurance experience.

Education:

Key College, Dania Beach, FL

Miami Dade Community College, Miami, FL

Experience:

October 2019-March 2022 Infinity Sales Group

Consumer Research Specialist

• Responsible for receiving inbound calls and selling broadband service to homeowners in 48 States

• Primarily focus on maximizing sales opportunities and providing solution for costumer June 2011-October 2019 Hialeah Dental Office, Hialeah, FL Administrative Assistant

• Receive, direct, and relay telephone messages and schedule appointments

• Verify insurance information

• Answer and respond to telephone calls

• Meet and greet patients

• Open and close dental office according to office protocol July 2009-June 2011 Madison Who’s Who, Long Island City, NY Inside Sales Representative

• Prospected and pitched leads through a soft sell approach while building and maintaining relationships

• Conducted interviews and built a relationship over the telephone with prospective clients

• Met and pursued weekly and monthly sales targets to achieve continuous sales growth

• Managed domestic and international accounts

• Contacted existing customers to upgrade their services or accounts August 2008- July 2009 Comcast Xfinity, Miramar, FL Bilingual Customer Support Rep

• Interacted with customers via telephone to handle billing, services, and sales aspects of the business

• Demonstrated active listening skills to assure mutual understanding of customer concerns

• Effectively communicated information minimizing the need for future contact

• Interpret, translate, explain, and provide accurate information with respect to products and services References:

Available upon request

Contact this candidate