Service Representative Data Entry

Alberta D. Walker

**** **** *******, *** ***, Prince George, VA 23875 * 804-***-**** * **************@*****.*** CAREER OBJECTIVE

Dedicated and focused Administrative Professional with 10+ years of experience performing a variety of administrative and staff support duties. Skilled in prioritizing and completing tasks independently. Experienced in Windows based applications, Commonwealth of VA’s DSS specific systems including ADAPT (SNAP, TANF, Medicaid processing system), SPIDeR, Elite, and DROSTAR, SACS C ORE COMPETENCIES

s Customer Service

s Effective Communication

s Detailed and Organized

s Records Management

PROFESSIONAL EXPERIENCE

BAYMONT INN AND SUITES, HOPEWELL, VA

Night Auditor, November 1, 2021 – December 24, 2022 s Verify and audit all revenue and expenses as well as reconciling accounts, prepared next day reports and room occupancy verification.

s Balanced cash drawer and logged all receipts

s Provided customer service by booking reservations, answering guest’s questions, complaints, emergencies and all accounts.

SUFFOLK REDEVELOPMENT AND HOUSING, SUFOLK, VA

Resident Service Specialist, June 2019-December 2020 s Greeted residents to the Community Center Leasing Center to establish COVIAS assistance s Actively participate in company sponsored resident/neighborhood social activities for Family Self-Sufficiency Program

s Maintained and updated SOPs, advised residents of responsibilities, property management and software. s Performed maintenance of IAW Fair Housing Act/Laws s Participated in marketing, outreach, brand awareness initiatives and resident notifications PORTSMOUTH REDEVELOPMENT AND HOUSING AUTHORITY, Portsmouth, VA Occupancy Specialist, August 2018 – January 2019

Occupancy Assistant, June 2014 – August 2018

s Provided information to persons inquiring about federally assisted, Section 8 programs and Low-Income Housing Tax Credit housing properties.

s Received, processed, updated and monitored housing applications as required. s Determine eligibility and maintained waiting list for applicants for Public Housing and Section 8 programs. s Created applicant files in accordance with HUD and Authority policies. s Scheduled and sent all correspondence for annual recertification and housing inspections. s Completed new, annual, and interim reviews including all income verifications and necessary procedures for rent calculations.

s Reported to Compliance and Occupancy Officer.

s Computed payroll for department.

s Selected applicants for admission to public housing computed admission rents and completed all required Authority and Department of Housing and Urban Development (HUD) funds. s Prepared resident and Section 8 participant files for distribution to appropriate staff. s Assisted the Compliance and Occupancy Officer in the monthly auditing of Public Housing annual recertification’s interim re-determinations and transfers. s Established a productive working relationship with Section 8 staff to make timely transfer of applicant files for the issuance of vouchers.

s Prepared all reports and written correspondence as required. PORTSMOUTH DEPARTMENT OF SOCIAL SERVICES, Portsmouth, VA Clerk II Support Staff Unit for Benefit Program, January 2006 – June 2014 Call Center/Customer Service Representative, August 2005 – January 2006 s Processed cases by verifying customer statements, monitoring for changes, completing evaluations and reviewing documents, and setting up records and files.

s Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided narratives of client contacts, and relevant correspondence. s Performed data entry and retrieved information from multiple local and state computer systems. s Communicated program time limits, application status, alternatives, expectations and other benefit program requirements to client, and serves as central point of communication for financial, childcare, and employment services.

s Maintained electronic and hardcopy records.

s Provided courteous customer services via inbound telephone calls to customers seeking assistance concerning their current case/account with Portsmouth Department of Social Services. s Maintained up-to-date records at all times.

s Addressed customer service inquiries in a timely and accurate fashion. s Performed other duties as assigned.

EDUCATION

WOODROW WILSON HIGH SCHOOL, Portsmouth, VA - GED, June 1991 ADDITIONAL SKILLS

s Proficient in Microsoft Office (PowerPoint, Outlook, Word, Excel, Access)

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