Customer Service Human Resources

PRESENTATION OF QUALIFICATIONS

Lynne M. Faust

** ******** *****

Montclair, New Jersey 07042

Telephone No. 973-***-****

E-Mail: ********@*******.***

Seeking a challenging position where education, experience and interpersonal skills may be professionally utilized while allowing for advancement in Ministry as I continue to pursue a M.A. in Divinity

Background includes extensive & professional experience

Planning…Excellent Communication Skills…Collections/Consultant…Clerical…Employee Development & Training. Leadership ability……Customer Service…International Relations……Human Resources Accounting…..Christian Experience and strong spiritual background

Highly self motivated and goal oriented.

Interacts effectively with all levels of management and public officials.

Decision-making and skills.

Takes charge of situations to enhance the decision-making process.

Operates well under extreme pressure

EDUCATIONAL BACKGROUND

Pursuing M.A. – Divinity, New Brunswick Theological Seminary,

New Brunswick, NJ

Certificate: Human Resources Practices, Essex County College, Newark, N.J.

(Coursework included: Linking Strategic Planning and Human Resources Training)

B.S. – Psychology & Social Development, Bloomfield College, Bloomfield, N.J.

ACTIVITIES/AFFILIATIONS

Participant in various recreational activities

Highly active in the Church functions & Organizations

RELATED SKILLS and QUALIFICATIONS

Computer Knowledge/ PC Skills/ Lotus Notes

Recruiting Ability

The ability to operate BOSS, Check by Phone, DOE, ECHOS, Express Trak, Express Web, EZReference, Predictive Dialer, MISOS, RFACS, SSNS, Single Image Workstation &Verizon Online Handbook

References available upon request

PROFESSIONAL HIGHLIGHTS

Verizon Communications, Inc. Fair Lawn, NJ June 1, 1994-2013

Consultant - Collections

Negotiate with 50-100 customers daily to collect delinquent accounts through arrangement of payment plans. Advise of consequences of non-payment and effectively persuade customers to remit overdue funds. Multi-task, simultaneously accessing several computer systems while interacting with client and intra-company departments via telephone. Participated in fraud detection and toll investigation.

Communication Workers of America (CWA)

Union Steward

Represent union members while liaising between consultants and management to create positive work relationships and environment. Utilize extensive knowledge of contract. Educate and encourage peers to comply with company policies. Interact with union members and management to fact-find, resolve misunderstandings, and prevent or resolve grievances, while representing union member.

Sears Department Store April 1995 – July 1998

Hiring Supervisor/Human Resources

Interviewed, hired and trained employees encouraging high-level performance. Analyzed performance issues, problem solving to determine best course of action. Ensured compliance with regulations.

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