Data Entry Administrative Assistant

Lisa Marie Salazar

U.S. Citizen with former Secret clearance

Email : *************@*****.*** VEOA- and VRA-eligible 10-Point Veteran

Phone: 562-***-**** CP Disability Rating Schedule A Applicant

Relevant Work Experience

Administrative Assistant to the CEO 01/2019 - 12/31/2019

3C Consulting, LLC, Denver, CO 40 hours/week

Supervisor: Kate Ramsay, *.******@**********.***, may contact Monthly Salary: $5,500

Provide comprehensive administrative support and ensure efficient office operation for a fast-growing private-sector business consultancy. Support managers and employees with diverse organizational and communication tasks. Oversee and secure confidential and time-sensitive material. Effectively communicate via phone and email.

Deliver high-quality results in a timely manner. Plan and accomplish goals using good judgment, creativity, and latitude. On daily basis, apply strong office automation, IT, planning, multitasking, and organizational skills. Work with a large degree of independence.

Maintain CEO’s personal and professional calendar. Proactively drive scheduling decisions based on deep understanding of CEO’s priorities and needs. Keep CEO on time for meetings and appointments. Follow up on emails and messaging for CEO. Manage personal errands for CEO.

Represent 3C to and liaise with outside service providers on HR matters, payroll, expenses, banking transactions, and bookkeeping services. Maintain updated employee and HR records, files, policies, and procedures. Administer and troubleshoot Mavenlink. Onboard and offboard staff.

Work collaboratively across the company to accomplish tasks and goals. Organize and schedule meetings and appointments. Maintain contact lists using Google spreadsheets and Google Docs.

Deliver company-wide announcements and reminders.

Manage and resolve administrative problems and issues. Perform standard office administration functions and duties. Plan official travel by CEO and other principals.

Produce and distribute routine and confidential memos, correspondence, forms, and other business documents. Generate regular and unplanned reports, including reports containing confidential information. Proofread documents.

Develop and maintain office files. Track, inventory, and order office supplies. Coordinate and make domestic and foreign travel and lodging arrangements. Take accurate meeting notes.

Program Support Assistant, GS-0303-06 06/2015 – 11/2017

Department of Veterans Affairs, Veterans Health Administration, Long Beach, CA 40 hours/week

Supervisor: Dr. Kenneth Cole, 714-***-****, may contact Annual Salary: $44,005

Used standardized analytical tools and applied fundamental administrative principles and practices. Developed and maintained a variety of computerized databases supporting operational and administrative programs. Analyzed and presented findings. Recommended administrative strategies or changes in internal operating procedures.

Planned and directed administrative functions for an organization. Organized and coordinated. Partnered and consulted with Fiscal Management and Human Resources on budget and personnel-related items.

Independently coordinated and provided key administrative and program support for 50 Psychologists, 8 Interns, 8 Post-Docs, and 10 Pre-Interns as the sole Program Support Assistant at the Mental Health Psychology Department of the VA Long Beach Healthcare System.

●Earned Fully Successful to Outstanding performance ratings.

●Promoted from prior Medical Support Assistant position.

●Created Office Space Calendar that optimized/rationalized available space for appointments.

●Created Excel document for all Mental Health groups and emailed/updated it regularly.

●Created and enforced Quarterly Departmental Peer Review schedule, ended late reviews.

●Training Director recommendation: “…dedicated, hard-working, stand-up employee who cares deeply about Veterans and the VA mission… a quick study… cheerful, always willing to help… demonstrates emotional intelligence… I recommend her without qualification.”

Reliably performed office management, timekeeping, typing and data entry, records and filing, and customer service functions for the Department. Effectively managed and protected clients’ personal, confidential, and sensitive medical and other data. Created and maintained files, folders, databases, and lists supporting the work of the Department.

Supported timely, efficient, and courteous service delivery to clients by Department members. Successfully interpreted and applied guidelines involving program and administrative processes.

Dealt effectively and empathetically with clients who were upset, emotional, or confrontational. Demonstrated strong people and multitasking skills in a highly demanding environment.

Directly supported the Psychology Training Director, Chief Psychologist, and other Department principals. Trained junior staff on office automated systems. Handled unique or unprecedented problems, took action or recommended solutions to the Department Head.

Performed diverse essential office support services: served as Training Management System coordinator, ordered and distributed office supplies, sponsored Personal Identity Verification badges for staff, reset PINs for office users, and served as Web HR and National Automated Response System authorizing official for the Psychology and Mental Health department.

Maintained and managed appointments/meetings. Created and managed an office space calendar to show office availability for staff with no space to see patients. Served as primary timekeeper.

Provided information to callers, took messages, retrieved, recorded and delivered messages from after-hours voicemail. Sorted and distributed mail.

Served as Medical Support Assistant in incumbent’s absence: scheduled, canceled, and rescheduled client appointments for service providers. Monitored clinic schedules to identify and correct potential backlog problems.

Prepared/submitted requests using automated systems for work orders, equipment requests, key requests, engineering requests and other various requests.

Greeted, directed, and assisted visitors. Managed whereabouts and availability of office staff

Routed correspondence, directives, reports and tracked suspense dates. Maintained a clean and organized main office, mail room and office kitchen.

Coordinated the processing of Post-Doctoral Students and Interns (PIV training, computer access, badges etc.). Oriented incoming interns and post docs. Tracked Peer Reviews for all licensed personnel, created schedule and sent out reminders.

Attended and participated in monthly staff meetings and other day-to-day operations, and took meeting minutes. Worked cooperatively with other staff to assure the smooth and seamless delivery of comprehensive administrative services to the department and its members.

Initiated provider-to-provider contacts and facility communication with multidisciplinary personnel. Served as primary point of contact/advocate for Veterans (questions, follow ups, complaints, praises). Provided prompt response to patients’ written and oral inquiries relating to the referral and transfer process.

Medical Support Assistant, GS-0303-05 11/2014 – 06/2015

Department of Veterans Affairs, Veterans Health Administration, Long Beach, CA 40 hours/week

Supervisor: Veronica Avila, ********.*****@**.***, may contact Annual Salary: $37,000

Supported and performed the receipt, intake, and indexing of health, administrative, and patient information for the Mental Health Psychology Department of the VA Long Beach Healthcare System. Used personal computer and numerous VISTA applications.

●Served as back-up Program Support Assistant in incumbent’s absence.

●Supported scheduling of individual and group appointments for 30+ healthcare providers.

●Served as Department receptionist.

Scheduled, canceled, and re-scheduled patients’ appointments and/or consultations. Entered recall reminders and no-show information. Monitored the electronic wait list and prepared for clinic visits. Monitored both inpatient and outpatient appointments in assigned areas.

Greeted and directed patients and visitors, and checked in patients. Verified and updated patients’ demographics and insurance information. Performed basic eligibility and co-pays. Collected, maintained, and updated patient medical records.

Received, routed, and made telephone calls, reviewed and responded to secure messaging, sent faxes, indexed and scanned documents, made photocopies, and managed Department mail.

Work-Study Student 04/2014 – 06/2014

Department of Veterans Affairs, Veterans Health Administration, Long Beach, CA 40 hours/week

Supervisor: Veronica Avila, ********.*****@**.***, may contact Hourly Salary: $10.00

Served as Medical Clerk/Receptionist for the PACT Team in Outpatient Psychiatry. Addressed and alleviated patient concerns and practiced good customer service. Greeted patients and provided assistance with forms completion.

Organized, assessed, and documented patient interactions and services utilizing Vista, CPRS, and Outlook for consults, doctor’s notes, and medical records. Screened phone calls from staff and patients seeking information and/or scheduling appointments. Returned phone calls left on voicemail, scheduled follow-up appointments, and provided additional information requested by patients.

Logistics Specialist 06/2005 – 09/2012

U.S. Air Force (USAF), U.S. and foreign locations 40+ hours/week

Supervisor: SSgt Melissa Seumanu, *******.*******@**.***, may contact Annual Salary: $32,000

Honorably served in a range of logistics assignments with the USAF in the United States, Iraq, South Korea, Guam, and Kuwait. Successfully managed multi-billion-dollar USAF assets and service agreements. Jointly planned and supported major complex military exercises. Repeatedly enabled the successful execution of USAF missions in deployed, forward, and austere environments.

●Successfully worked with people from diverse backgrounds and educational levels.

●Rated “Truly Among the Best,” “clearly exceeds expectations.”

●Promoted to E-4, Senior Airman, 06/2008.

●Deployed to Iraq, 09/2008-01/2009. Deployed to Kuwait, 05/2011-10/2011.

●Earned USAF Achievement Medal, 2011; Letter of Appreciation, 2011; Iraqi Campaign Medal, 2009.

Contributed to USAF deployment operations during real-world contingencies. Participated in organization-wide readiness initiatives. Provided essential deployment planning and execution support to USAF organizations.

Liaised with the Travel Management Office to handle any logistics matters impacting travel. Assessed customers’ or travelers concerns and needs. Initiated plan of action to meet these needs.

Conducted Deployment Staff Assistance visits for USAF organizations. Facilitated deployment actions using Deliberate and Crisis Action Planning Execution System.

Oversaw administration of the Logistics Module and executed base wartime readiness activities for multiple geographically separated USAF organizations. Scheduled deployment training for 80 Unit Deployment Managers.

Directed availability and allocation of materials, supplies, and finished products. Developed and maintained positive business relationships with key personnel involved in logistics activities.

Directed team activities, established task priorities, scheduled and tracked work assignments, provided guidance, and ensured availability of resources. Reported on and briefed senior management on project plans, progress, and results.

Education

MA in Health Care Administration, Ashford University, 05/2016.

BA in Health Care Administration, specialization in Human Resources, Ashford University, 10/2014.

Job-Related Training

Airman Leadership School, 2009

Contingency Wartime Planning Course, 2009

Logistics Module Training and Integrated Deployment Systems, 2006

Deliberate and Crisis Action Planning Execution System training, 2006

Logistics Planning Apprentice Course, 2005

Professional References

Michael Turner (Retired USAF MSgt), ********@*****.***, 210-***-****

Dr. Kenneth Cole (Retired VA Psychologist and Manager), *******@*****.***, 714-***-****

Cynthia Shuff (Retired USAF SMSgt), *******.*.*****@*****.***, 970-***-****

Dr. Rhea Holler, Former VA Long Beach colleague, ****.******@*****.***, 760-***-****

Additional Information

Military Service: U.S. Air Force, 06/2005-09/2012, Highest Rank: E-4, Specialty: Logistics.

Military Awards: Air Force Achievement Medal; Meritorious Unit Award; USAF Outstanding Unit Award with two oak leaf clusters; USAF Good Conduct Award with oak leaf cluster; National Defense Service Medal; Iraq Campaign Medal with one service star; Global War on Terrorism Expeditionary Medal; Global War on Terrorism Service Medal; Korean Defense Service Medal.

Technical Skills: MS Office Word, Excel, and PowerPoint; HIPAA policies and procedures; written and oral communications; multitasking; filing and data entry; initiative and problem-solving; office administration and organization.

Typing speed: 65 wpm.

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