Package Handler Customer Service

WILLING TO RELOCATE

Elsie Williams

**** ***** *****. #****

Las Vegas, NV. 89108

(CELL) 619-***-****

Social Security No.: ***-**-****

Citizenship: United States

Email: **************@*****.***

Professional Summary:

An administrative professional with 10+ years of experience in Customer Service. I strongly feel I can and will be a great asset to your company. I thrive well in fast-pace environments requiring sound judgment and multi-tasking. I can make quick adjustments to change, and I am also a team player who possesses the ability to collaborate and work well with others.

Key Strengths/ Skills

•Excellent Customer Service (+10 years )

•Troubleshooting/ Problem solving/ Organization/ Effective and Efficient Adaptively

•Up-selling/Customer Order Fulfilment

•Written/ Verbal Communication/ Microsoft Office (+10 years work experience)

•Call Center Operations/ Technical/ User Support

•Outstanding Attention to Detail and Accuracy

•Minimal to no Needed Supervision/ Self Motivated

SKILLS SUMMARY:

Additional Skills/Training:

AAFES- Army/Air Force training (096H) Supervising People with Disabilities (092S) Hazard

Communication Program (133R) The Art of Customer Service

(193H) Code of Conduct (201J) 2007 Annual Ethics Training for Financial Disclosure

(023J) Workplace Violence (173J) Level I Anti-Terrorism Training (122H) Standard of Conduct:

Initial Ethics Orientation (103E) Sexual Harassment Plain and Simple

(010J) Back Injury Tutorial (128L) Privacy Act Training 101 (177E) EEO Rights and Whistleblower Protection for Al

Everise/Eero March 2022--Current

Las Vegas, NV Customer Service Rep

Conduct testing and measure the performance of our user’s Networks and of the Products and Services;

Facilitate creation of Accounts; provide technical support; and/or provide other services, included but not limited to services on behalf of Eero.

Supreme Maintenance May 2019 – Oct. 2019

Greensboro, NC Janitor/Custodian

(COMMERCIAL), Cleaning breakrooms 1Lg. 3Sm.,

Bathrooms 5men 5women, mopping, Sweeping, small buffing, Dusting of all areas, Windows, equipment, and all furniture, Cleaning public and private restrooms, Removing and replacing of trash and trash liners and tissue. Cleaning outside window seals. Filling out proper paperwork (ea. site), utilizing company products. facility had to be immaculate and done in a professional manner.

Supreme Maintenance

Dec. 2017- July 2019

Greensboro, NC.

Housekeeper/Janitor

(COMMERCIAL), Cleaning breakrooms 1Lg. 3Sm.,

Bathrooms 5men 5women, mopping, Sweeping, small buffing, Dusting of all areas, Windows, equipment, and all furniture, Cleaning public and private restrooms, Removing and replacing of trash and trash liners and tissue. Cleaning outside window seals. Filling out proper paperwork (ea. site), utilizing company products. facility had to be immaculate and done in a professional manner.

FEDEX GROUND Aug. 2016-Dec. 2017 GREENSBORO, NC. PACKAGE HANDLER

Primary job duties include ensuring successful transfer and delivery of goods to intended destinations.

Additional responsibilities include sorting packages for delivery, operating heavy machinery, such as forklifts, trucks, and hydraulic conveyor belts, and, on rare occasions, picking up and delivering packages.

Professional experience

FOOD LION Jan. 2016-Jan. 2017

GREENSBORO, NC. Q.A.- DELI/BAKERY

Provide quality customer service to customers in the Deli/Bakery Department. Engage and interact with customers to create a positive shopping experience. Operate and sharpen meat slicer. Operate wrap stand and bread slicer. Can properly write on a cake for a special order or request. Operate scales. Understand tare weight. Answer the telephone.

Understand hot food portion control. Make sandwiches, subs, tossed salads, coffee and tea, dispense drinks and fry chicken. Understand and follow dishwashing and sanitation procedures. Package chicken for service case. Change pans and freshen hot case. Understand and follow glove and tissue use in service area. Understand and follow sampling program. Rotate product. Understand "clean as you go" work system. Clean and "mineral oil" stainless steel. Take special orders. Complete all special assignments.

HOLIDAY INN DEC. 2016 TO DEC. 2016

Holiday Inn

SAN DIEGO, CA. EVS/HOUSEKEEPER

Housekeepers at Holiday Inn clean and organize rooms and corridors in a timely and effective manner. Specific duties include cleaning rooms by category priority, using proper cleaning chemicals for different surfaces, and reporting damages or maintenance issues. Additional job duties a Holiday Inn housekeeper may need to carry out include restocking the supply cart and turning in lost and found items to the front desk. Holiday Inn hires cleaning associates demonstrating dedication and attention to detail.

Link Staffing Service APRIL 2015 TO JAN 2016

SAN DIEGO,CA Housekeeper

The Environmental Service Technician is responsible for maintaining a high level of cleanliness within the hospital and adjacent buildings, which may require traveling from one facility to another without assistance. Respond to and initiate communication by phone, handheld radios, pagers, etc

ELITE SECURITY

JULY 2013 TO OCT 2013

SAN DIEGO, CA

USHER/ADMINITRATIVE SUPPORT

Related effectively with people, work independently .Follow all Site Orders as well as the orders by ELITE

Universal Security supervisors. Outstanding Customer Service and Attitude. Able to comprehend seating locations. Orders and other written instructions at all site. Successful completion and passing of our standard tests Demonstrate self-discipline and responsibility Cleary communicate orally face to face or by radio and telephone. Outstanding uniform appearance

US Cleaning Service

Housekeeper

San Diego, Ca

April 2013 to June 2013

Support to US Cleaning Services and facilities (RESIDENTIAL/COMMERCIAL), Cleaning kitchen, Bedrooms, mopping, Sweeping, small buffing, Dusting of walls and areas, Windows, equipment, and all furniture, Cleaning public and private restrooms, Removing and replacing of trash and trash liners. Filling out proper paperwork (ea. site), utilizing company products.

Jani King W.J. LLC Corporation

Environmental Service

Murrieta, Ca

Sept 2012 thru FEB 2013

For the government institutions we maintain, we specialize in: A clean and safe government building from the inside out. We deliver unrivaled cleaning services to these government institutions; Courthouse, City Hall or County office building (library rec centers).

SECURITAS USA

SECURITY OFFICER

San Diego, CA

JUNE 2009 thru JULY 2009

We patrol various companies such as, banks, malls, most offices, evaluating risk, designing, installing and maintaining security systems and equipment, documenting policies and procedures, conducting specialized training, managing the total security program.

Stream Communications

Tech Support

Watertown, N.Y .

Jan 2008 thru June 2008

I provide technical support for Fortune 1000 companies servicing some of the worlds most advanced and well-known technology products and services. I troubleshooter and solve simple to complex issues for both consumers as well as business customers. From PCs to printers to Internet services, helping customers with questions and concerns relating to various products and services (Samsung, Sony, Philips, Panasonic). I utilized my customer service skills to provide high-quality experiences.

AAFES//Wheeler Sack Air Field Shopette

Warehouse Worker

Fort Drum, N.Y.

June 2008 thru Dec 2008

Support to the Army/Air Force in dealing with vendors. Responsible for receiving and releasing of merchandise and products via personal computer, Stocking and unstocking, pricing w/price gun, organizing, entering of data via computer, some cashiering, cleaning of facility, Labeling of products, customer service, answering phone, printing and copying of files.

Hire Care Healthcare Personnel Services

Housekeeper/Environmental

San Diego, Ca. Mission Valley

June 2006 thru Aug 2007

Support to Hire Care as a floater from Hospital to Hospital. I cleaned office facilities, patient’s rooms, small buffing, dusting of walls, windows, equipment, and all furniture, public and private restrooms. In addition Disposal of hazardous and non-hazardous materials’, Cleaned the ICU area, Emergency,

Repertory, Waiting Rooms, Doctor’s Rooms, Rooms and Areas had to be immaculate at all times.

Lynn and Darla

Support Coach

Encinitas, Ca

Mar 2007 thru Sept 2007

My job consisted of I was responsible for a mentally ill client with behavioral issues. Responsible for distributing client‘s Meds, driving to and from Appointment’s and activities, cooking client‘s meals. In addition to I was responsible for cleaning and charting activities of client.

Allied Garden Community Center

Rec. Aid

San Diego, Ca

Oct. 2003 thru Mar. 2007

I was responsible for general office support to the office and Rec. leader II, Registrations, handling of cash, customer service, distributing and posting information to and for the public. Support to Rec. Leader with cooking, planning, teaching and organizing of programs, activities and teen-time. Also responsible for sports, homework club, indoor and outdoor activities. I also worked out-of-class as a GMW II (ground maintenance Worker) 7 1/2mo. indoor and outdoor cleaning of facility, scrubbing bushes, trimming bushes and weeds, mowing, watering, and edging lawn, removing and repairing of sprinkler system, weed wiping.

City of San Diego Qualcomm Stadium

Custodian Worker I/II

Mission Valley. Ca

June 1997 thru Oct 2007

Support to the Administration office ( 6-8mo), answering multi-line phone (6-15 lines), faxing, copying, inputting data (utilizing personal computer), support with the Agenda for the day/week, some support with Pay Roll. Support to Stadium Maintenance Crew, cleaning of entire facility] Leadership of the Club and Press Area, immaculate cleaning of all Press Boxes, Mopping, waxing and buffing, vacuuming, washing walls, furniture and windows also Responsible for 120 rooms, and 4-5 employees.

Education

Lincoln High San Diego, San Diego High School Diploma June 1985

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