Kip L. Jackman adw9tc@r.postjobfree.com

303-***-****

Elizabeth, CO

A hardworking IT professional 25 years varied experience in the IT Industry with excellent analytical, problem solving, communication, and people skills. I have a combination of strong technical and managerial experience that builds and maintains relationships to meet and exceed expectations. Effectively serves as liaison with other functional areas ensuring appropriate solutions. Specific areas of expertise include:

Windows 7, 8, 10. 11

Office 365, 2016,2013,2010, 2007, and 2003

Active Directory/Group Policy

Complex desktop/laptop System configurations

Oracle 7.34,8.17,9X,10g client support

Printers, file shares, and permissions

Windows Server 2008, 2012.2019

VMware 5, 6.2,7.0

VMware Horizon View (VDI)

Configuration Management

VMWare Virtual Cloud Director

PROFESSIONAL EXPERIENCE March 2022 to Present

VeriDaaS Corporation

Lead Systems Administrator- VMWARE/Windows

setup Static Desktops in VMWARE using NVIDIA Ampere card with profiles for graphics

requirements gathering for new Servers and builds for physical and Virtual systems

Windows Domain built for company using Windows Server 2019

License management for software to include license servers.

standardization of Hardware for end users (Laptops, Desktops, VDI)

Vendor setup for various international locations with Dell.

systems support for End users (VMWARE VDI, Desktops, Laptops)

Group Policy in windows for Printers, File shares and restrictions for Audits.

standardization and documentation of Policies and procedures for Audits.

Azure and MS0365 support to include Teams, Sharepoint, and O365 licensing.

defederation from GoDaddy

VEEAM O365 Backup

NewCloud Networks January 2021 January 2022

Senior Cloud Administrator

Management of 6 Technicians in remote locations

Set up of standards for clients to streamline technologies and processes

Gathering of requirements for large client solutions and implementations

Hiring, Coaching, counseling and training of Technicians to perform work according to process and

Procedure, and to meet client standards and Service level agreements (SLA)

handling of Client escalations and satisfaction meetings

Vendor Management

Use of Vmware Virtual Cloud Director

Use of Vmware Horizon with RDS Servers and desktop pools for Client use

Onsite Tech support for specific Clients

Implementation of Vmware disk expansions and Client Changes per request.

Support for Client laptops, Tablets, Desktops and Client Servers.

Use of Active Directory and group policies (GPO) for automation.

Azure and MS0365 support to include Teams, Sharepoint, and O365 licensing.

Work Experience Continued:

Spry Squared December 2019 to September 2020

Lead Managed Services Tech

Break fix of client desktops/ Laptops

Provisioning of accounts in Azure, O365 and G-suite for email and software licenses.

Multiple client documentation of Systems, Network, and Software licensing

TTEC (Formerly Teletech) August 2017 to December 2019

Senior Desktop Engineer

Responsible for large Client Rollouts from 20 systems to 3000 systems for multiple fortune 500 clients to include:

VMware Horizon View (Desktop Pools built per Line of business)

Login Scripts, Group Policy, Active Directory, File Share permissions, NTFS Permissions, Profile Redirection

vSphere and associated Storage

Vlan Hosts per Client for VMware View Desktops

Comcast Cable

Systems Administrator- VDI Focus December 2016 to June 2017

Responsible for 4 data centers, 4000 desktops per datacenter for call centers for agents

Creation of VMware Vrops reports to map VMware utilization.

VMware Appvolumes implementation

Teradici zero client consoles and installation for 4 datacenters to manage zero client configurations.

Teletech Customer Care Management November 2014 to December 2016

Senior Desktop Engineer

Responsible for large Client Rollouts from 20 systems to 3000 systems for multiple fortune 500 clients to include:

VMware horizon view (Desktop Pools built per Line of business)

SCCM for workstation image deployment.

Login Scripts, Group Policy, Active Directory, File Share permissions, NTFS Permissions, Profile Redirection

Corporate Desktop Lead/Systems administrator September 2001 to November 2014

Responsible for support of 900 corporate users (Operating committee, Vice Presidents, Directors and Managers) to include:

Management of 4 technicians to include scheduling, promotions and coaching.

Disposal of retired assets per EPA/ Security standards (Department of Defense level)

Licensing/Software audits with active directory for SOX compliance.

Large project rollouts: Multiple call center rollouts for large clients within 1 week

Development of Standards, Processes and procedures for Corporation

Handling of budgets for ordering Hardware, Software and peripherals for clients.

Audio Visual Support for a million-dollar multimedia room in corporate office.

Education:

VMWARE

VMWARE ESXI 5 and 6 2014

New Horizons Denver

SCCM 2012 administration 2015

Mountain View Systems

MCITP Boot camp. 2010

New Horizons Denver

Managing a Microsoft Exchange 2003 Environment 2006

Up Grading Skills from Windows NT 4.0 to Windows 2000 2000

Mountain States Networking

Introduction to CISCO Routers 2000

Community College of Denver

Windows NT Network Administration Using Windows NT Version 4.0. 1997

Windows NT Server Administration Ver. 4.0. 1997

Certifications: Microsoft Certified Technology Specialist:

680 TS: Configuring Windows 7 Dec 16, 2010

642 TS:Windows Server 2008 Network Infrastructure, Configuring Dec 13, 2010

640 TS:Windows Server 2008 Active Directory, Configuring Dec 06, 2010

215 Install, Configure, and Administer Microsoft® Windows® 2000 Server Jun 09, 2004

073 Implementing and Supporting NT™ 4.0 Workstation Sep 26, 2000

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