Service Representative Remote Customer

Lisa A. Johnson

**** ******** ****

Shively, Kentucky 40216

Phone: 502-***-****

Cell: 502-***-****

E.Mail: **************@*****.***

Professional Objective

Incumbent is seeking a Remote Customer Service Position. Incumbent has demonstrated skills in the proper etiquette respectfully establishing rapport using engaging communication by showing compassion and empathy to meet desired results. Incumbent has 22 years experience in the fast paced entertainment industry. Candidate is dependable, loyal and will always make ethical decisions for the team and the customer.

Skills

MS Outlook, Word and Excel

Communication

Produce Professional Emails

Customer Service

Social Media

Alpha-Numeric Data Entry

Basic Accounting

RF Scanning

Work History

Sept 2022 to Nov 2022 - Remote Customer Service Representative - ADP - Louisville, KY., Kelly Services (Temporary Agency) Assignment ended.

Responsible for inbound calls pertaining to personal medicare and corporate healthcare open enrollment. Oct 1998 to May 2021 - Horseshoe Casino, Harrison, County, IN Table Games Dealer - Essential duties entail dealing cards for poker and blackjack. Also entailed payout calculations versus bets waged with an average of $30,000 cash drawer management. May 1999 to Nov 2015 - Horseshoe Casino, Harrison County, IN Cocktail Server - Provided professional, friendly, enthusiastic and engaging service; Followed safety and sanitation policies for health standards; Accurately recorded sales and distributed cash; Carefully followed alcohol consumption awareness procedures.

October 1998 to May 1999 - Horseshoe Casino, Harrison County, IN Cage Cashier - Maintained friendly and professional customer experiences; Processed and exchanged currency; Maintained a cash drawer of $50,000; Organized, stocked and maintained the teller window area and rapidly and efficiently prepared customer payouts. February 1994 to September 1998 - Humana Incorporated, Louisville, KY Claims Adjuster - Maintained knowledge of coding requirements, through continuing education and certification requirements; Maintained strict patient and physician confidentiality; Resourcefully used various coding books, procedure manuals and on-line encoders and submitted electronic claims in a timely manner.

Education

Dupont Manual High School, 1981, Louisville, KY. - General Studies Diploma University of Louisville, Louisville, KY. - 60 Hours Completed REFERENCES UPON REQUEST