pega developer

Gnanendra Kumar Mungapati

Phone# 614-***-****

Email: *****@*****.***

Summary:

Have 10 years of experience on PEGA PRPC for workflow and rule-based Business Process Management in the Healthcare and Insurance domains.

Worked in multiple PEGA projects which includes designing, developing, and supporting applications.

As part of my assignments, I have been actively involved in requirements analysis, transforming requirements to design, effort estimation, project implementation, business and technical documentation, process improvement, reviews, testing and providing necessary backing to the QA/UAT/production support and other related application teams. Worked on Data Pages, Service level Agreement, Agents, property rules, Process flows, Screen flows, Flow actions, Decision rules. Declarative rules, Edit Input, Edit Validate, Product rule, File listeners, Queue processors, Job schedulers, Activities, Service package, Service file, Connect File, Service REST, Connect REST, DSS, Connect SQL. Have strong technical skills along with leadership qualities.

Proven ability to work efficiently in Independent, within the team environments and seamlessly get work done between upstream and downstream applications. Possess good knowledge of Enterprise Architecture Design, Release Management process. Good Exposure to Agile Scrum methodologies. Clear understanding of using Clipboard, Tracer and SMA for debugging.

Certification:

PEGA Certified System Architect on 6.1 SP2

PEGA Certified Senior System Architect (CSSA) on 8.5

Technical Skills:

BPM Tool: PRPC v5.5, v6.1, v7.1.x & v8.x

Database: Oracle 10g and MS SQL Server 2008 R2

Web Technologies: HTML, XML and Java Script

Other Tools: Soup UI, Splunk, Win SCP, Putty, Postman, Service Now, Site scope, OpenShift and Dynatrace.

Professional Experience:

OptumRx Customer Service Department April 2013 – Till date

Project#1: Clinical Product Platform

Description: The goal of the program is to consolidate most clinical products to one best of breed clinical platform that supports RDUR, MTM, Opioid, portions of Adherence and various other clinical programs.

Responsibilities:

Application Development, Configuration of various processes using case management flows. Preparation of Functional & Technical specification document. Exposure in Pega class structure design, Data table mapping, Deployment. Experience in Data Transforms, Activities, Decision rules, Agents, Validations, Flow Actions, Harness, Section, Layouts, paragraphs, Decision rules, Declarative rules, Data pages and Report Definitions etc.

Extensive debugging Skills in PRPC using with TRACER, Clipboard and Rules Inspector. Created activities to support technical logic, fetch data using Connect-SOAP, Connect-REST, Connect-SQL rules. Implemented Code Optimization and checked the same through PAL for better. performance.

A keen Analyst and understanding of all aspects of the SDLC from business requirements through direct interaction, translating them into technical specifications and driving their execution.

Defect Fixing, Code Movement, Retrofitting the code with the support work Servers’ maintenance, supporting tools set-up for prod environment like AES, SPLUNK, Dynatrace, DCRUM.

Certificate maintenance for application, Secure provisioning, and maintenance of prod users.

Maintaining APIs and JAVA microservices hosted on OpenShift and K8’s to create and generate correspondences needed for call center. Upgrade database from 12 to 19.

Environment: Pega Rules Process Commander v8.2.8, Oracle 19, WEBSPHERE, UNIX.

Project#2 Utilization Management Criteria System (UMCS) application

Description:

UMCS provides a User Interface UI to capture and finalize the utilization management criteria and a database (UM DB) to store, maintain, report on and share it with various departments (business stakeholders).

This application significantly reduces the pharmacist effort involved with manual development of guideline documents. UMCS currently uses workflow based Pega RULES Process Commander (PRPC) version 8.2.8.

Responsibilities:

Business Requirement Analysis. Preparation of Technical / Architecture / Application deployment documents

Revise the Requirement Specifications with the users for better customer service and Feasibility

Extracting the business rules from the analysis done. Implemented Agile/Scrum methodology and participated in development and conversion of business requirements into Jira stories.

Worked with Business Leads, Analysts to define business requirements and develop them.

Designed and Developed PRPC flows using Assignments, Utilities, Decisions shapes etc.

Integrated with external systems to retrieve or send data using Connect SOAP, Connect REST.

Worked on activities, Data Transforms, Data Pages etc.

Worked on Developing/Designing UI for different applications.

Presented numerous demo sessions on user stories to Product Owners, Stakeholders.

Did deployments into higher environments and good Experience analyzing and fixing defects.

Debugging the Components using PRPC Tracer, whenever problem in code occurs.

Involved in all client communications in functional as well as technical related issues.

Responsible for following the Quality process. Testing of the developed application end to end based on the use case scenarios. Migrated app database from MS SQL to ORACLE 19.

Environment: PRPC v8.2.8, Oracle 19, Web Sphere

Project#3: Customer Service Quality Audit

Description:

CSQA is the project that automated the manual audit process of rejected claims for all OptumRx clients by scrubbing the claim rejects received via M&R through automatically identifying and tagging appropriate rejects as “Valid” rejects. System also routes cases to queue as a workflow transaction for human intervention.

This implemented process would allow users to audit the rejected claims and ensure that these were correctly rejected by the Claims engine (RxClaim) used by various pharmacists. This implementation streamlined the process to audit selected group of rejected claim transactions received from UHG Medicare & Retirement division. This process/system is designed in such a way that it can be used for other lines of business/clients, namely non M&R part-D and Commercial business.

Responsibilities:

Extended support in defect resolution in Production, UAT and QA stages. Development and support of new DCR enhancement that is currently in progress. Involved in creation and deployment of RAP and peer code reviews.

Interacted with BA’s, Project Manager, Product Owner to understand the business process,

identify enhancements and gather Business Requirements. Worked on PRPC flow diagrams, implementation of complex flow shapes for business scenarios.

Experience working on Application Skin in customizing Tab Layout Headers, Pop up Model Windows etc.

Involved in Design of class Structure, Properties, Activities, and Service rules.

Prepared the User Interfaces (section, harness, and flow action), portal representation.

Involved in creating the SLA events on the assignments for background jobs for Product Closure.

Testing and debugging using tracer and clipboard.

Involved in Creation of validation (Property-validation, Obj-validation) rules to implement business logic validation.

Implemented Custom controls as part of truncating data and Hover screen functionality for field values as requested by business owners. Fixed issues found during Dev, QA and UAT testing phases.

Perform timely DR activities by failing database, VIPs and a set of app servers to be prepared at the time of disaster.

Involved in all client communications in functional as well as technical related issues.

Testing of the developed application end to end based on the use case scenarios.

Supported the PEGA version upgrade from 7.1.9 to 8.6.

Environment: PRPC v8.6, MS SQL, TOMCAT

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