Customer Service Account Manager
Resume:
Contact
*******.****@****.***
www.linkedin.com/in/
shannonbrittanyrice (LinkedIn)
Top Skills
Business Relationship Management
Multiple Project Coordination
Continuous Improvement
Certifications
Understanding Intellectual Property
Motivating and Engaging Employees
Shannon Rice
Account Manager Lead
The Colony, Texas, United States
Summary
Individual with 7 years of full cycle recruitment experience 6 as a Nurse Recruiter. An in depth demonstrated history of working in the hospital & health care industry. Skilled in Care Coordination, Office Management, Full Cycle Recruitment, Management, Healthcare Management, and Healthcare. Strong healthcare services professional with a Bachelor of Science - BS focused in Business, Management, Human Resources, and Marketing from Western Governors University
Experience
BAYLOR SCOTT & WHITE MEDICAL CENTER-PLANO
Healthcare Unit Coordinator ER
January 2015 - Present (8 years)
Plano, Texas
Ensure all emergency department operations run efficiently with upwards of 100 visits per day in 16 bed
ED Stroke Center.
Management and coordination of care and teamwork between numerous physicians, departments, and
care members in emergent and traumatic patient care situations. Successfully implemented less paper waste in our department by coordination with staff on supply
waste.
Extensive knowledge of medical terminology and technical terms to transcribe physician's orders
accurately and in a timely manner
Performing duties that require appropriate leadership, judgement, and problem solving skills
Maintaining positive communication with all staff and patients Independently performing all job duties in accordance with all hospital policies and procedures
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Secretarial duties including fax, phones, Allscripts, MedHost, Epic, answering call lights, and being
available to all Nurses, EMTs, and Physicians at all times Recipient of:
2017 Unlicensed Assistive Personnel Excellence Award 2018 Service Excellence Award
COUSINS MAINE LOBSTER LLC
Scheduling Assistant
June 2022 - Present (7 months)
Dallas, Houston, and Austin
Coordination of health permits for four food trucks across DFW, Houston, and Austin
Navigation Healthcare
Lead Account Manager
April 2022 - Present (9 months)
Dallas, Texas, United States
Foster and maintain relationships with MSPs, direct facility contacts, and internal recruitment teams.
Contact facilities and clients for updated needs.
Maintain a sense of urgency in a fast paced environment Deliver qualified right fit candidates for all staffing needs. Responsible for overall satisfaction and retention of assigned book of business.
Responsible for timely and accurate management and execution of all client requests including terminations, hiring, and contract negotiation. Greenstaff Medical USA
Account Manager
August 2021 - March 2022 (8 months)
United States
Foster and maintain relationships with MSPs, direct facility contacts, and internal recruitment teams.
Contact facilities and clients for updated needs.
Ability to work in a fast paced environment and maintain a sense of urgency. Deliver qualified right fit candidates for urgent crisis needs. Key member of the core client account team responsible for overall satisfaction and retention of assigned book of business.
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Responsible for timely and accurate management and execution of all client requests including terminations, hiring, and contract negotiation. Lone Star Valet
Human Resources Assistant
October 2019 - October 2020 (1 year 1 month)
Dallas, Texas
Support coworkers with routine, day-to-day HR questions, needs, and inquiries Assisting with HR investigations and coordinating corrective actions. Interpret employee engagement data and recommending action items to deliver results
Assist coworkers and site managers with attendance tracking Responding in a timely manner to employee questions on time, benefits, accommodations, PTO, etc.
Schedule and monitor pre-employment drug screens, driver's license and background checks for individuals selected for employment; schedules and monitor annual MVR audits
Coordinate and perform new hire orientations inclusive of new hire paperwork completion in adherence with all state and federal guidelines. The Medical Center of Aurora
Healthcare Unit Coordinator ER
April 2013 - January 2015 (1 year 10 months)
Aurora, Colorado
Ensure all administrative operations run efficiently with upwards of 300 patients seen each day in a 52 bed ER. Level 2 Trauma, Stroke, and Cath Lab. Management and coordination of physicians, patients, and personnel across numerous departments in emergent and traumatic patient care situations. Extensive knowledge of medical terminology and technical terms to transcribe physician's orders accurately and in a timely manner Performing duties that require appropriate judgement and problem solving skills
Communicating positively with all staff and patients Independently performing all job duties in accordance with all hospital policies and procedures
Secretarial duties including fax, phones, Meditech, Tsystems, answering call lights, and being available to all Nurses, EMTs, and Physicians at all times CRS Insurance Brokerage
Certificates Manager
February 2012 - May 2013 (1 year 4 months)
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Tracking and creation of certificate of insurance for over 1200 businesses across auto, general liability, and workers compensation. Contract review
Close coordination with account managers for business needs Schryver Medical, Inc.
Dispatch Coordinator
April 2011 - April 2013 (2 years 1 month)
Denver, Colorado
Originated in Customer Service where I worked on taking customer calls for lab and radiology needs.
After one year I was promoted to Dispatch Coordinator for Colorado, Utah, Washington, and Oregon.
Dispatching phlebotomists to facilities and de-escalating facility issues as well as staff issues.
Freeedom Healthcare Staffing
Recruitment Assistant
July 2011 - November 2011 (5 months)
Denver, Colorado, United States
Drove completion of RN files by attaining all necessary paperwork and completion of references.
Coordinated licensure needs of RNs across all 50 states. Worked on strike staffing of RNs and placement.
Fastaff Travel Nursing
Healthcare Recruiter
April 2005 - May 2010 (5 years 2 months)
Denver, Colorado
Hired and retained the right workforce at the right time to deliver on promises to facilities
Ensures the talent pipeline for the future, assessed and selected talent, and offered coaching to coworkers on this process
Compiled performance metrics to assist with continuous improvement in management plans while maximizing employee ownership and engagement. Assisted with the completion and publication of training book for computer software conversion for PeopleSoft.
Headed up training of recruiting department for PeopleSoft computer conversion.
Performed investigations and took appropriate corrective actions Page 4 of 5
Education
Western Governors University
Bachelor of Science - BS, Business, Management, Human Resources, and Marketing · (2019 - 2021)
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