Customer service professional
Resume:
Stephanie M Brassil
Rockport, Texas. 78382
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OBJECTIVE
DETAIL-ORIENTED LEADER PURSUING CUSTOMER SERVICE POSITION WITH 20 + YEARS OF EXPERIENCE
SUMMARY OF SKILLS
17 YEARS CUSTOMER SERVICE WITH A MAJOR AIRLINE, GREAT PROBLEM SOLVING SKILLS, ABLE TO EXPERTLY MULTI-TASK, PIONEERED PROGRAMS TO ENHANCE WORK PRODUCTIVITY AND ENJOYMENT.
WORK EXPERIENCE
AIRLINE GATE AND TICKET COUNTER SALES AGENT
I SUPERVISED CHECK-IN,
DOCUMENT VERIFICATION,
AIRCRAFT BOARDING, DEPLANING
IRREGULAR OPERATIONS, HANDLING
THE DISABLED/ SPECIAL NEEDS,
DANGEROUS GOODS AND
SPEARHEADED INNOVATIVE
IDEAS FOR EMPLOYEE
INCENTIVE PROGRAMS AND
ORGANIZED EMPLOYEE SPECIAL
EVENTS.
I WAS ALSO A SPECIAL LIAISON TO VIPS ARRIVING AND DEPARTING ON CONTINENTAL AIRLINES IN AUSTIN,TEXAS- FROM NOVEMBER 1995 TO JULY 2011.
BARTENDER/ WAITSTAFF SUPERVISOR
20+ YEARS EXPERIENCE IN RESTAURANT AND BAR SERVICE AND MANAGEMENT. EXCELLENT PEOPLE SKILLS. RELIABLE, ON-TIME, INTUITIVE, EASY-GOING, GOES THE EXTRA MILE TO GET THE JOB DONE RIGHT, OVERACHIEVER. WORKED IN HIGH-END ESTABLISHMENTS IN AUSTIN, TEXAS.
I MAINTAINED THE HIGHEST LEVEL OF CUSTOMER SATISFACTION, REPEAT BUSINESS AND LASTLY, SECURED MY MANAGEMENT’S APPRECIATION OF MY HARD WORK AND CARING ATTITUDE .
Education, Details of my work history and references available on request
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