Call Center Clinical Research
Resume:
MMBAGA GLORY INYUNDERE
P.O BOX 568**-*****
NAIROBI, KENYA.
PHONE: +254-*********/+254-*********
Email: ***************@*****.***
BIODATA
Year of birth: 21st Sept 1978
Gender: Female
CAREER PROFILE SUMMARY
I do have working nursing experience in both the medical and public health in Faith Bases Organizations, Private Hospitals, Public Hospitals and Higher Educational Institutes in Kenya as a professional nurse in the promotion of health, prevention of illness, and care of physically ill with a record of achievement in KEMRIF Hospital, KCA University Clinic, PCEA Kikuyu Hospital, Coptic Hospital, St. Elizabeth Hospital- Mukumu, Provincial General Hospital Kakamega, and Mbale Rural Health Demonstration Centre. Have demonstrated successes in planning, implementing, and evaluating health issues to ensure adequacy of the health systems for promoting health, preventing illness, and caring for the patients. I have conducted advocacy, promotion of safe environment, research, and participated in forums shaping health policy, health system management, and education. To achieve the goal of nursing which is provision of care; I have worked towards understanding the values, health beliefs, and lifestyles of different cultures specific care, institutionalized empathy in my nursing duties, provided altruism, exercised autonomy in my duties that has resulted in the patients getting a right informed consent. I have given patients facts on their conditions and advertised them on the available healing options plus any underlying repercussions and also provided human dignity when dealing with them. I have conformed to the principles of acting honestly, fairly, and ethically while sticking to professionalism. Teamwork, good communication, coordination and accountability have been key in my provision of successful nursing care. providing safe, quality care towards professional bodies has been part of my successes in nursing. I do belong to professional bodies that serve as self-regulation authorities. To achieve both personal and professional growth, I have continued advancing academically and keeping a breast with new technology. EDUCATION BACKGROUND
Jan 2008-Dec 2012 Bachelor of Arts in Nursing Science
(Community health, Health service management and Health Education) University of South Africa (UNISA)-South Africa
Sep 2000-Aug 2003 Diploma -Kenya Registered Community Health Nursing (KRCHN) St. Elizabeth School of Nursing -Mukumu
Feb 1993-Nov 1996 Kenya Certificate of Secondary Education St Marys’ Mumias Girls’ High School., Kenya
Jan 1984-Nov 1992 Kenya Certificate of Primary Education Isulu Primary School Kenya (1992)
PROFESSIONAL TRAININGS
Dec 2021 Hormonal Contraceptive Methods
Ministry of Health
July 2020 Covid-19 and the elderly
WCEA
June 2020 Occupation health safety for Health Care Workers in the context of Covid-19 Aga Khan University Hospital
Dec 2019 Certificate in Basic Life Support (BLS)
AMERICAN HEART FOUNDATION
Dec 2019 Certificate in Advanced Cardiac Life support (ACLS) AMERICAN HEART FOUNDATION
Nov 2018 Adherence counselling
NASCOP
Jun 2017 Certificate Introduction to Information Communication and Technology Cambridge College
Mar 2017 HIV Testing and Counseling Services
NASCOP
Jun 2014 Financial Management for non- finance managers BRITAM
Apr 2012 Management of Hypertension
Lords Healthcare
Feb 2008 Management of Asthma and other respiratory diseases Lords Healthcare
Oct 2007 Management Typhoid Fever
Lords Healthcare
Oct 2007 Management of Dermatological Conditions
Lords healthcare
Jun 2007 Safety Awareness
Jul 2005 Contraceptives Technology update
Family Health International
SKILLS AND COMPETENCY
Provision of patient centered care
Working in multidisciplinary team
Application of quality improvement
Employment of evidence-based practice
Utilize informatics-Technology
Interpersonal and communication skills
Teamwork and collaboration
Ethics and professionalism
Record management
Safe and quality nursing care
Quality improvement
Personal and professional development
Management of resources and environment
Critical thinking skills
Attention to detail
Problem solving and decision making
Competency and efficiency skills
Social skills
WORK HISTORY
.
NURSING OFFICER -HIGH DEPENDENCY UNIT
KEMRIF Hospital
July 2020-July 2022
Observing and documentation of patients’ information and vital signs
Monitoring and recording patient condition, and update doctor, patient and family members professionally
Joining the healthcare team in discussion of the patients’ condition and progress
Prepare individualized nursing care plan for the patient
Administering intravenous fluids and medication as per the doctor’s order
Monitoring Fluid input and output of patients with critical conditions
Monitoring the change of status of patients and institute appropriate intervention as I inform the team
Monitoring and controlling patients’ diet and physical activity as indicated by their individualized conditions
Monitoring the function of monitors and other equipment on patients
Responding to life-saving situation at the unit
Reassurance of the family of the patient’s condition
Continuous evaluation of Glasgow coma scale of patients
Planning and transfer patients to the ward after assessment
Assess and refer patient to ICU procedurally as per the condition
Maintaining and keeping patients’ accurate records NURSE IN-CHARGE
KCA University-Clinic
Feb 2013-May 2022
Duties and responsibilities
Manages and supports the day-to-day operation
Supervises all nurses, support staff including consultants and technicians working in the special clinics to ensure smooth workflows.
Oversees the preparation of the nursing rota, schedules utilizing wage and flex staff as appropriate.
adjust coverage according to patient numbers influx.
Ensure that all equipment are in good working condition, ensure timely calibration and in case of malfunction, that he/she reports to the maintenance team promptly.
Accurately forecasts and manages budget for the clinics and ensures that any expenditures are within the budget. This also includes control of commodities, ordering as per the procurement plan and storage.
Develops and implements quality process improvement activities, interviews, hires, evaluates, coaches and disciplines staff in collaboration with the head of department.
Develops programs which address continuous quality improvement system ensuring compliance to set quality metrics such as waiting times, admission times, customer satisfaction and compliance to the service delivery charter.
Ensures compliance with all appropriate regulatory requirements specific to the unit and enhancing streamlined processes, patience experience and overall nurse performance.
The role is also a resource person for decision-making concerning patient care services, emergency response, non-clinical services and ensures that hospital policies and procedures are properly interpreted and applied.
Initiates major disaster plans when necessary. Directs staff in the event of a disaster, fire, or other emergency within the department or outside in which the department may be involved.
Ensures that the highest quality nursing care is provided to patients and their families by leading the improvement of the patient experience, appointment bookings, patients after follow-ups and complaints handling.
Carries out development and performance review interviews with individual nursing staff, using job specifications and performance/appraisal review documentation in accordance with hospital policy and records judgement about the performance of each individual staff member.
Develops and manages partnerships with clinicians, physicians and administrative counterparts to achieve common goals and promote integration of multidisciplinary work groups.
Orientates new staff in the clinics: nurses, support staff, consultants and technicians denoting, key policies, patient pathways, HMIS documentation and teamwork approaches to care.
Steer the team towards clinical research, health innovations necessary to attain optimal services in the department.
Ensures all clinicians report timely to work, are available, and that their claims are submitted on time for smooth workflows.
CLINICAL NURSE
KCA University
May 2007- Nov 2012
Duties and responsibilities
Assessing the patient patients’ condition and recommending appropriate care
Physical Examination of the patients for diagnostic purpose
Ordering of laboratory test and other examinations for diagnosis and analysis of results
Prescription of medicine and administration to students and staff
Proper keeping of patients’ records
Provision of psychological care and patient education on management of their illness
Provision of first aid care to students and staff
Repair of minor cuts
Cleaning and dressing of minor to medium wounds
Evaluating and treating post-surgery complications
Supervising and mentoring junior nurses
Referral of patients for further management to other higher facilities
Developing specialized treatment plan after patient examination
Participating with other colleagues on new research
Advising the university management on students’ health
Procuring of drugs and supply
Keeping inventory of the university clinic items, supplies and drugs TUTORIAL FELLOW-Health Awareness and Life skills
KCA University
Aug 2014-May 2022
Duties and Responsibilities
Preparation of lesson plans, and learning material for students
Developing course curriculum as per the accreditation
Creating course outline for new courses
Teaching, using various teaching methods through virtual and physical mode of content delivery
Ensure class attendance and participation of all students
Exam setting, moderation and evaluation of the exam results for students
Assisting students with academic challenges, to enable them meet their academic goal
Participating in disciplinary committees for students with malpractice during exams
Ensuring timely exam/assignment marking and accurate entry in the system
Establish administration links with the management
Participating in the faculty meetings and writing reports
Participate in student recruitment activities such as interviewing
Invigilation of exams to ensure efficiency with no irregularities GENERAL NURSE-MEDICAL-SURGICAL WARD
Coptic Hospital
Nov 2004-Apr 2007
Duties and responsibilities
Provision of nursing care to patients
Maintenance of hospital policies, standards and procedures of nursing care
Assessing patients’ needs, planning and implementation of nursing care
Maintaining of fluid balance sheets and other relevant medical sheet
Taking vital signs, identify the abnormal and inform the nurse in charge
Communicating effectively with the doctors and other team members
Maintaining and observing infection control measures for staff and patient well being
Investigating and escalating complains and incidents as appropriate in accordance with the hospital policies and procedures
Preparation of patients for theatre as per the doctors’ instructions
Provision of counselling and health education to patient and the family
Preparation of patient’s admission and discharge
Receiving of patients from theatre and maintaining the patients’ records
Administration of medication as per the doctor’s prescription
Providing accurate documentation and proper record keeping of patient treatment
Wound cleaning and dressing as per the doctors’ instructions
Participating in ward and hospital activities such as research
Utilization of available resources effectively for quality services
Safeguarding all hospital and patients’ confidential information and property GENERAL NURSE-ORTHOPAEDIC WARD
PCEA Kikuyu Hospital
Jun 2004-Oct 2004
Duties and responsibilities
General assessment of patient’s condition and escalating to relevant authority
Administration of medication as prescribed by the doctor
Taking vital signs and reporting any abnormalities to the senior nurse for action
Prepare pain management plans as per the doctor’s prescription
Monitor and attend to any signs of drug reaction and report to the ward doctor
Mobilization of patients as per the doctor’s instructions
Provision on orthopedic nursing care to patients on tractions
Maintenance of patients’ sleeping positions as per the doctor’s instructions
Assessment, planning, implementation and evaluation of nursing care plans for individual patients
Reassuring and counselling of patients on their conditions
Assisted bath, and feeding to patients
Proper record keeping of patient and the unit.
Participate in Doctors’ ward rounds as we discuss the patient’s welfare NURSE INTERN
St. Elizabeth Hospital Mukumu, Kenya
Jan 2004-May 2004
Duties and Responsibilities
Participated in the treatment and management of both children and adults in medical, surgical and orthopedic wards.
Management of clients in antenatal care, labor and postnatal sections.
Worked in pediatric ward, gynecology, medical and casualty departments.
Treated and managed children in the newborn unit, premature and underweight babies NURSE ATTACHEE (PSYCHIATRY EXPERIENCE)
Provincial General Hospital, Kenya
March 2003- April 2003
Duties and Responsibilities
Treatment and management of children and adults with mental disorders, depression, mania etc.
NURSE ATTACHEE -COMMUNITY HEALTH
Mbale Rural Community Health Centre, Kenya
September 2002- November 2002
Duties and Responsibilities
Assist in diagnostics of various communicable and non-communicable diseases in the community under supervision
Assist in planning, implementing and evaluation of MCH / FP and antenatal clinics under supervision
Provision of health talk to patients under supervision
Management and organization of the health in Participation in Immunization campaigns
Report writing under supervision
Participate in Community out reaches
REFEREES
Sarah Khaoya
Senior Nurse In charge-KEMRIF Hospital
***********@*****.***
Paulus Adamba
Research Scientist-KCA University Clinic
*******@****.**.**
Selestine Odanga
Senior Nurse -Multimedia University clinic
***************@*****.***
Contact this candidate