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Call Center Clinical Research

Location:
Athi River, Machakos, Kenya
Posted:
May 22, 2023

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Resume:

MMBAGA GLORY INYUNDERE

P.O BOX 568**-*****

NAIROBI, KENYA.

PHONE: +254-*********/+254-*********

Email: adw9r0@r.postjobfree.com

BIODATA

Year of birth: 21st Sept 1978

Gender: Female

CAREER PROFILE SUMMARY

I do have working nursing experience in both the medical and public health in Faith Bases Organizations, Private Hospitals, Public Hospitals and Higher Educational Institutes in Kenya as a professional nurse in the promotion of health, prevention of illness, and care of physically ill with a record of achievement in KEMRIF Hospital, KCA University Clinic, PCEA Kikuyu Hospital, Coptic Hospital, St. Elizabeth Hospital- Mukumu, Provincial General Hospital Kakamega, and Mbale Rural Health Demonstration Centre. Have demonstrated successes in planning, implementing, and evaluating health issues to ensure adequacy of the health systems for promoting health, preventing illness, and caring for the patients. I have conducted advocacy, promotion of safe environment, research, and participated in forums shaping health policy, health system management, and education. To achieve the goal of nursing which is provision of care; I have worked towards understanding the values, health beliefs, and lifestyles of different cultures specific care, institutionalized empathy in my nursing duties, provided altruism, exercised autonomy in my duties that has resulted in the patients getting a right informed consent. I have given patients facts on their conditions and advertised them on the available healing options plus any underlying repercussions and also provided human dignity when dealing with them. I have conformed to the principles of acting honestly, fairly, and ethically while sticking to professionalism. Teamwork, good communication, coordination and accountability have been key in my provision of successful nursing care. providing safe, quality care towards professional bodies has been part of my successes in nursing. I do belong to professional bodies that serve as self-regulation authorities. To achieve both personal and professional growth, I have continued advancing academically and keeping a breast with new technology. EDUCATION BACKGROUND

Jan 2008-Dec 2012 Bachelor of Arts in Nursing Science

(Community health, Health service management and Health Education) University of South Africa (UNISA)-South Africa

Sep 2000-Aug 2003 Diploma -Kenya Registered Community Health Nursing (KRCHN) St. Elizabeth School of Nursing -Mukumu

Feb 1993-Nov 1996 Kenya Certificate of Secondary Education St Marys’ Mumias Girls’ High School., Kenya

Jan 1984-Nov 1992 Kenya Certificate of Primary Education Isulu Primary School Kenya (1992)

PROFESSIONAL TRAININGS

Dec 2021 Hormonal Contraceptive Methods

Ministry of Health

July 2020 Covid-19 and the elderly

WCEA

June 2020 Occupation health safety for Health Care Workers in the context of Covid-19 Aga Khan University Hospital

Dec 2019 Certificate in Basic Life Support (BLS)

AMERICAN HEART FOUNDATION

Dec 2019 Certificate in Advanced Cardiac Life support (ACLS) AMERICAN HEART FOUNDATION

Nov 2018 Adherence counselling

NASCOP

Jun 2017 Certificate Introduction to Information Communication and Technology Cambridge College

Mar 2017 HIV Testing and Counseling Services

NASCOP

Jun 2014 Financial Management for non- finance managers BRITAM

Apr 2012 Management of Hypertension

Lords Healthcare

Feb 2008 Management of Asthma and other respiratory diseases Lords Healthcare

Oct 2007 Management Typhoid Fever

Lords Healthcare

Oct 2007 Management of Dermatological Conditions

Lords healthcare

Jun 2007 Safety Awareness

Jul 2005 Contraceptives Technology update

Family Health International

SKILLS AND COMPETENCY

Provision of patient centered care

Working in multidisciplinary team

Application of quality improvement

Employment of evidence-based practice

Utilize informatics-Technology

Interpersonal and communication skills

Teamwork and collaboration

Ethics and professionalism

Record management

Safe and quality nursing care

Quality improvement

Personal and professional development

Management of resources and environment

Critical thinking skills

Attention to detail

Problem solving and decision making

Competency and efficiency skills

Social skills

WORK HISTORY

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NURSING OFFICER -HIGH DEPENDENCY UNIT

KEMRIF Hospital

July 2020-July 2022

Observing and documentation of patients’ information and vital signs

Monitoring and recording patient condition, and update doctor, patient and family members professionally

Joining the healthcare team in discussion of the patients’ condition and progress

Prepare individualized nursing care plan for the patient

Administering intravenous fluids and medication as per the doctor’s order

Monitoring Fluid input and output of patients with critical conditions

Monitoring the change of status of patients and institute appropriate intervention as I inform the team

Monitoring and controlling patients’ diet and physical activity as indicated by their individualized conditions

Monitoring the function of monitors and other equipment on patients

Responding to life-saving situation at the unit

Reassurance of the family of the patient’s condition

Continuous evaluation of Glasgow coma scale of patients

Planning and transfer patients to the ward after assessment

Assess and refer patient to ICU procedurally as per the condition

Maintaining and keeping patients’ accurate records NURSE IN-CHARGE

KCA University-Clinic

Feb 2013-May 2022

Duties and responsibilities

Manages and supports the day-to-day operation

Supervises all nurses, support staff including consultants and technicians working in the special clinics to ensure smooth workflows.

Oversees the preparation of the nursing rota, schedules utilizing wage and flex staff as appropriate.

adjust coverage according to patient numbers influx.

Ensure that all equipment are in good working condition, ensure timely calibration and in case of malfunction, that he/she reports to the maintenance team promptly.

Accurately forecasts and manages budget for the clinics and ensures that any expenditures are within the budget. This also includes control of commodities, ordering as per the procurement plan and storage.

Develops and implements quality process improvement activities, interviews, hires, evaluates, coaches and disciplines staff in collaboration with the head of department.

Develops programs which address continuous quality improvement system ensuring compliance to set quality metrics such as waiting times, admission times, customer satisfaction and compliance to the service delivery charter.

Ensures compliance with all appropriate regulatory requirements specific to the unit and enhancing streamlined processes, patience experience and overall nurse performance.

The role is also a resource person for decision-making concerning patient care services, emergency response, non-clinical services and ensures that hospital policies and procedures are properly interpreted and applied.

Initiates major disaster plans when necessary. Directs staff in the event of a disaster, fire, or other emergency within the department or outside in which the department may be involved.

Ensures that the highest quality nursing care is provided to patients and their families by leading the improvement of the patient experience, appointment bookings, patients after follow-ups and complaints handling.

Carries out development and performance review interviews with individual nursing staff, using job specifications and performance/appraisal review documentation in accordance with hospital policy and records judgement about the performance of each individual staff member.

Develops and manages partnerships with clinicians, physicians and administrative counterparts to achieve common goals and promote integration of multidisciplinary work groups.

Orientates new staff in the clinics: nurses, support staff, consultants and technicians denoting, key policies, patient pathways, HMIS documentation and teamwork approaches to care.

Steer the team towards clinical research, health innovations necessary to attain optimal services in the department.

Ensures all clinicians report timely to work, are available, and that their claims are submitted on time for smooth workflows.

CLINICAL NURSE

KCA University

May 2007- Nov 2012

Duties and responsibilities

Assessing the patient patients’ condition and recommending appropriate care

Physical Examination of the patients for diagnostic purpose

Ordering of laboratory test and other examinations for diagnosis and analysis of results

Prescription of medicine and administration to students and staff

Proper keeping of patients’ records

Provision of psychological care and patient education on management of their illness

Provision of first aid care to students and staff

Repair of minor cuts

Cleaning and dressing of minor to medium wounds

Evaluating and treating post-surgery complications

Supervising and mentoring junior nurses

Referral of patients for further management to other higher facilities

Developing specialized treatment plan after patient examination

Participating with other colleagues on new research

Advising the university management on students’ health

Procuring of drugs and supply

Keeping inventory of the university clinic items, supplies and drugs TUTORIAL FELLOW-Health Awareness and Life skills

KCA University

Aug 2014-May 2022

Duties and Responsibilities

Preparation of lesson plans, and learning material for students

Developing course curriculum as per the accreditation

Creating course outline for new courses

Teaching, using various teaching methods through virtual and physical mode of content delivery

Ensure class attendance and participation of all students

Exam setting, moderation and evaluation of the exam results for students

Assisting students with academic challenges, to enable them meet their academic goal

Participating in disciplinary committees for students with malpractice during exams

Ensuring timely exam/assignment marking and accurate entry in the system

Establish administration links with the management

Participating in the faculty meetings and writing reports

Participate in student recruitment activities such as interviewing

Invigilation of exams to ensure efficiency with no irregularities GENERAL NURSE-MEDICAL-SURGICAL WARD

Coptic Hospital

Nov 2004-Apr 2007

Duties and responsibilities

Provision of nursing care to patients

Maintenance of hospital policies, standards and procedures of nursing care

Assessing patients’ needs, planning and implementation of nursing care

Maintaining of fluid balance sheets and other relevant medical sheet

Taking vital signs, identify the abnormal and inform the nurse in charge

Communicating effectively with the doctors and other team members

Maintaining and observing infection control measures for staff and patient well being

Investigating and escalating complains and incidents as appropriate in accordance with the hospital policies and procedures

Preparation of patients for theatre as per the doctors’ instructions

Provision of counselling and health education to patient and the family

Preparation of patient’s admission and discharge

Receiving of patients from theatre and maintaining the patients’ records

Administration of medication as per the doctor’s prescription

Providing accurate documentation and proper record keeping of patient treatment

Wound cleaning and dressing as per the doctors’ instructions

Participating in ward and hospital activities such as research

Utilization of available resources effectively for quality services

Safeguarding all hospital and patients’ confidential information and property GENERAL NURSE-ORTHOPAEDIC WARD

PCEA Kikuyu Hospital

Jun 2004-Oct 2004

Duties and responsibilities

General assessment of patient’s condition and escalating to relevant authority

Administration of medication as prescribed by the doctor

Taking vital signs and reporting any abnormalities to the senior nurse for action

Prepare pain management plans as per the doctor’s prescription

Monitor and attend to any signs of drug reaction and report to the ward doctor

Mobilization of patients as per the doctor’s instructions

Provision on orthopedic nursing care to patients on tractions

Maintenance of patients’ sleeping positions as per the doctor’s instructions

Assessment, planning, implementation and evaluation of nursing care plans for individual patients

Reassuring and counselling of patients on their conditions

Assisted bath, and feeding to patients

Proper record keeping of patient and the unit.

Participate in Doctors’ ward rounds as we discuss the patient’s welfare NURSE INTERN

St. Elizabeth Hospital Mukumu, Kenya

Jan 2004-May 2004

Duties and Responsibilities

Participated in the treatment and management of both children and adults in medical, surgical and orthopedic wards.

Management of clients in antenatal care, labor and postnatal sections.

Worked in pediatric ward, gynecology, medical and casualty departments.

Treated and managed children in the newborn unit, premature and underweight babies NURSE ATTACHEE (PSYCHIATRY EXPERIENCE)

Provincial General Hospital, Kenya

March 2003- April 2003

Duties and Responsibilities

Treatment and management of children and adults with mental disorders, depression, mania etc.

NURSE ATTACHEE -COMMUNITY HEALTH

Mbale Rural Community Health Centre, Kenya

September 2002- November 2002

Duties and Responsibilities

Assist in diagnostics of various communicable and non-communicable diseases in the community under supervision

Assist in planning, implementing and evaluation of MCH / FP and antenatal clinics under supervision

Provision of health talk to patients under supervision

Management and organization of the health in Participation in Immunization campaigns

Report writing under supervision

Participate in Community out reaches

REFEREES

Sarah Khaoya

Senior Nurse In charge-KEMRIF Hospital

072*******

adw9r0@r.postjobfree.com

Paulus Adamba

Research Scientist-KCA University Clinic

072*******

adw9r0@r.postjobfree.com

Selestine Odanga

Senior Nurse -Multimedia University clinic

072*******

adw9r0@r.postjobfree.com



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