Court Clerk Office Manager

Peggy Johnson

*************@*****.***

Phone: 443-***-****

Professional Summary

Conscientious Front Office Manager with expertise in operational administration with over 20 years of demonstrated experience. Focused and detail oriented with strong knowledge of accounting best practices for reconciliation and reporting. Adept at effectively prioritizing projects and leading staff initiatives to optimize performance. Experience includes expense reporting, accounts payable and receivable, documentation and policy and procedure modifications.

Work History

Office Manager – September 2017 to Present

Garrison Inc. Annapolis, Maryland

Responses to all incoming business and client information requests.

Meets with clients, Anne Arundel County Programs Officials, review contracts, order material, set up work orders, delegate work orders to electricians, plumbers, HVC contractors to complete building projects.

Responses to client correspondence and tracks records to foster office efficiency including paying contractors upon completion of work.

Solve problems timely and effectively ensuring customer satisfaction; communicates with clients, project specialist offering strategic solutions.

Improved office operations by automating client correspondence, record tracking and data communications resulting in all staff members having 24/7 access.

Creating building permit in AA County Permit Center online for the starting and finishing of building projects, meeting inspectors for the inspection and signing of final documents.

Bid on different building projects, documenting reports on different projects, pulling site plans, inquiring drawings for projects preparing documents for the client and county official for the finishing of projects to be signed off and closed out.

Driver- April 2016- March 2017

Night and Day Logistic, Linthicum, Maryland

Delivered goods and products to customers on time and in excellent condition.

Loaded and secured items in vehicle to avoid damage to parcels during delivery.

Picked up and delivered items to and from BWI Airport, Regan National Airport, and Hospitals.

Checked in with Dispatch services and provided current location updates.

Determined best driving routes to customers sites accounting for weather and road construction.

Maintained accurate records by documenting orders.

Patient Care Technician- September 2012 to September 2015

Arc of Center Chesapeake, Annapolis, Maryland

Helping individuals with disabilities with day to day living, cleaning, cooking, bathing, and grocery shopping.

Administrating medication, ordering medication from pharmacy through online pharmacy apps, documenting behavior, daily activities, in computer system.

Reporting to Head Nurse about critical concerns, sickness, behaviors thought office computer system or face to face while documenting all correspondence.

Maintaining a safe environment, arranging meeting with family, friends, and doctors’ appointments, keeping a log of all coming and going of day-to-day workload.

Maintained records of money allows for client and documenting monthly spending reports.

District Court Clerk-April 1986-July 2010

District Court of Maryland. Annapolis, Maryland

Entered court data, updated records, and ticket details in court records.

Assisted with initiative-taking client outreach initiatives and documented client correspondence in AS400 system.

Created and managed knowledge base to offer staff and customers immediate information access to services.

Maintained materials and stock levels consistent with business requirements.

Developed and adhered to standard operating procedures and document workflows for current and future process steps,

Managed and archived documentation and participated in internal and external quality audits.

Followed quality standards and procedures to minimize errors.

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