Protection Specialist Customer Service

APRIL MALLARD MEDICAL ASSISTANT EXTERN

470-***-**** ● ****************@*****.*** ● McDonough, GA

Highly organized individual with experience in providing direct patient care. Comprehensive understanding of the necessary skills to provide quality and compassionate care. Looking to utilize my Medical Assisting skills and PCA skills with a growing company. Worked in acute and long-term care settings with proven track record of providing excellent patient care and customer service. EXPERIENCE

DTE Energy Home Protection Specialist, Remote, GA

AUG '22 - PRESENT

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

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Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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● Responded to telephone inquiries and complaints following standard operating procedures.

● Processed orders, returns, and exchanges in an accurate and efficient manner. Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

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Hospitality Manager LaQuinta Inn & Suites

FEB '17 - JUL '21

● Inspected random rooms to comply with housekeeping standards.

● Researched disputed charges and contacted guests to explain and resolve.

● Trained and cross-trained new hires and current employees to deliver outstanding guest service.

● Assigned duties to workers and schedule shifts.

Observed and monitored staff performance to promote efficient operations and adhere to facility's policies and procedures.

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● Interviewed and hired applicants.

Personal Care Aide Helping Hands Nursing Home, Albany, GA AUG '14 - JAN '17

Engaged clients through conversation and companionship, promoting independence and meeting social requirements.

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● Coordinated medical appointments, errands, and social events.

● Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.

● Worked in cooperation with family and outside providers to meet physical and emotional needs of patient.

● Reported health changes and provided proper documentation to appropriate staff.

● Checked patients' pulse, temperature, and respiration. Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists.

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Personal Care Assistant Healthcare Staffing, Albany, GA JAN '14 - MAY '16

● Prepared and maintained records of client progress and performed services.

● Kept patient information confidential to protect organization's value.

● Collected specimens, such as urine, feces, and sputum.

● Checked vital signs and recorded intake information to monitor patient stability.

● Documented and reported observations of patient behavior, complaints or physical symptoms to nurses. EDUCATION

University of Phoenix, Atlanta, GA

JUN '14

Bachelor Of Science (B.S.) In Business Administration United Education Institute, Stone Mountain, GA

JUL '23

Medical Assisting Diploma

SKILLS

Charting Expertise Sterile Procedures and Techniques Clinical Applications Assisting with Physical Exams Direct Patient Care Communicating with Patient Families Patient Assessments Specimen Collection Medical Terminology EKG Set Up and Monitoring Phlebotomy

CERTIFICATIONS

CNA Certification First Aide/CPR Certified Admin Professional Microsoft Office Specialist

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